Carrolls Irish Gifts Reviews

Name: Carrolls Irish Gifts
Address: Unit 20 Fonthill Road, Fonthill Business Park, Dublin, Dublin
Rating: 4.57

4.6 Rating 7,531 Reviews

89 %

of reviewers recommend Carrolls Irish Gifts

4.6

Based on 7,531 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The goods were spot on but the postage was ridiculous........almost to a penny the same as the value of. This is in contrast to Gifts Direct and Paddy Box. Similar contents half the delivery charge . Need a serious revision of postage.”

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Posted 3 years ago

“would have given 5 except for wrong order being sent to my nephew However it was rectified quite quickly”

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Posted 3 years ago

“Hello, I only got part of the order. There were 11 items and I only got 5. The T-shirt, St. Patrick's Day Mighty Craic Lucky Edition Ladies T-Shirt, Green Colour SKU: 89837 size: xl, the 4 bread John McCambridge Guinness Bread Kit 360G SKU: 89511, 2 Baileys Chocolates Mini Delights Strawberry & Cream Pouch, 102G SKU: 89820 and the Set Of 12 Hanging Wooden Reindeer Decorations SKU: 88503 did not arrive. (We’re delighted to tell you that your recent order #CAR00508026 has now been processed! our unique tracking number is: LX323115764IE (Track your order here) LX323115755IE (Track your order here) Fear not if your tracking code has no information )”

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Posted 3 years ago

“T-shirt we ordered was not at all what was shown in picture. Colour was completely different. Chocolate leprechauns were disappointing. Crisps over priced compared to other stores for small packet. Other items were fine.”

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Posted 3 years ago

“Hello. I was so sad when i open my present because it was broken”

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Posted 3 years ago

“The item (Guinness shirt-XXL) ran very small. You should say that in your ad. I gave the item away to a friend that wears XL. Fits him perfect. Really wanted it for St Paddy's Day. Very disappointed.”

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Posted 3 years ago

“Ordered 2 x water flasks, which are very nice and a Guiness bronx hat which is also perfect for cold weather, however the mug i ordered came smashed to pieces due to bad packaging, could have wrapped the item better, putting a bit of bubble wrap around a ceramic mug that is being sent abroad is not the best idea for a fragile item.”

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Posted 3 years ago

“The gift I ordered was fine Like everything came in one piece but I paid extra for a note to written out and whoever wrote it didn't really care and only wrote like 10 words and not the full thing I wanted”

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Posted 3 years ago

“Yet to receive my order. Cheers Phil”

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Posted 3 years ago

“The calendar is fine. But I was amazed that it arrived in a battered, oversized box- very poor packaging.”

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Posted 3 years ago

“I never received confirmation that Colum received the gift I sent him through Carroll's Irish Gifts!”

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Posted 3 years ago

“Package came in with the package torn and crushed in spots”

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Posted 3 years ago

Hi there, We are very sorry to hear that your package arrived damaged. A member of our team will be in contact soon to help rectify the situation. My sincerest apologies for any inconvenience caused. Kind Regards, Customer Care Team.

Posted 3 years ago

“Désolé, mais j"attend encore une partie de ma commande. Sur les 17 paquets commandés, je n'ai reçu que le colis 2/2 soit 8 paquets. Pourquoi faire 2 colis !!! Sorry, but I'm still waiting for part of my order. Of the 17 packages ordered, I only received the 2/2 package with 8 packages. Why do you make 2 packages !!!”

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Posted 3 years ago

“Order went very smoothly, arrived very fast also. The only thing is the writing that was engraved on the glass is close to impossible to see. With or without drink in it you have to really make an effort to read/see it.”

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Posted 3 years ago

“I had a very difficult time getting my order to go through on the website. I actually just gave up trying to place my order, when my original order was delivered! I was more than satisfied with the merchandise that arrived. But I don’t know why the order process was such a nightmare. I tried to send a text to alert them to the issue, but never received an acknowledgement that they received my text.”

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Posted 3 years ago

“Bonjour, Je ne peux noter vos articles que mes filles n'ont jamais reçus. Le colis a bien été présenté à l'adresse, mais n'a pas été livré, alors que mes filles étaient présentes dans l'appartement à ce moment là. Depuis, le colis a malheureusement disparu, vous a t il été retourné ? Nous sommes très déçus, vos produits avaient l'air très sympas, vous devriez peut-être changer de transporteur, qui n'a fait aucun effort pour que ce colis arrive à bon port. Nous avons même été avisé que le colis avait transité par ... les USA !!! N'espérant malheureusement plus le recevoir, je me vois dans l'obligation de vous demander le remboursement ? Merci d'avance, Cordialement. Véronique ETIENNE”

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Posted 3 years ago

“The order got here quite quickly being the Christmas season.”

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Posted 3 years ago

“The quality is absolutely brilliant. Wonderful choices Very good value”

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Posted 3 years ago

“I ordered 2hampers only to receive one then had to chase down the second to find you had not got what I ordered the substitute was average amazing but child’s one was very good”

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Posted 3 years ago

“Delivery times need to improve.”

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Posted 3 years ago

Carrolls Irish Gifts is rated 4.6 based on 7,531 reviews