Carrolls Irish Gifts Reviews

Name: Carrolls Irish Gifts
Address: Unit 20 Fonthill Road, Fonthill Business Park, Dublin, Dublin
Rating: 4.57

4.6 Rating 7,531 Reviews

89 %

of reviewers recommend Carrolls Irish Gifts

4.6

Based on 7,531 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I wish I could review my Carrolls Irish Gifts. I have not received them yet. I opened a ticket with them to see where my items are, and I have not received an email back. They say it takes them 24 hours to reply. However, we are nearing 48 hours without a reply. I have to give them one star because I did not receive my items.”

Helpful Report

Posted 2 years ago

Hi Kristen, Sorry but it appears your package went missing in transit, I have sent a replacement package now with Fedex which will arrive with you on December 6th. Thanks, Dara

Posted 2 years ago

“I’m sure great!”

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Posted 2 years ago

“The package arrived in very bad conditions. Really bad .”

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Posted 2 years ago

Hi there, I am sorry to hear that the package arrived liked this. A member of our team will be in contact shortly. Kind regards, Customer Care.

Posted 2 years ago

“I never received the two Guinness glass I ordered.”

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Posted 2 years ago

Hi Jim, USPS has confirmed that they delivered your package to your address 31st October in Roswell, GA at 7:18pm Regards, Dara

Posted 2 years ago

“I need to return some items I recently bought, but no return slip was provided. I now have to call the company to find how how I go about returning the items. Surely it’s standard procedure to include a return slip.”

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Posted 2 years ago

Hi Mary, A member of our team will be in touch shortly to help you with your return! Kind regards, Customer Care.

Posted 2 years ago

“NEVER RECEIVED THE PARCEL!”

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Posted 2 years ago

Hi Viktoriya, I am sorry to hear that your order has not arrived. A member of our team will be in contact shortly. Apologies for any inconvenience. Kind regards, Customer Care.

Posted 2 years ago

“I haven’t received the gift yet and I’m really disappointed as it was for a birthday gift last month. The delivery time says 7 days max for EU but it’s nearly been a month!”

Helpful Report

Posted 2 years ago

Very sorry about this. Your package appears to have gone missing in transit. Please advise would you like us to refund or resend it at this point. You can contact us directly at dara@carrollsirishgifts.com

Posted 2 years ago

“I'll be honest i ordered gifts as i was traveling to usa and delivery date was well inside the time frame. Eventually got an email to say some items not available. The balance eventually arrived way too late.”

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Posted 2 years ago

Hi Janice, Sorry for this. I can see you ordered on the 15th and had your package on the 18th.We do try our best to have packaged shipped out to customers in a timely matter. Sorry that we let you down on this occassion

Posted 2 years ago

“1. I did not receive my order, and in the tracking link was no information listed. I have family in Ireland and wanted to introduce Irish products to business partners...instead I had to tell them that the products were not delivered. It bothers me even more, because I could have ordered the products over Amazon (send from Carrolls) instead from Carrolls directly. And Amazon provides tracking information. 2. After 2 weeks and 3 emails to customer service I have not received my money back. Nearly 100 Euro were not reimbursed. Very poor business practice. After this experience I can not recommend Carrolls any longer”

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Posted 2 years ago

Hi Jody, I am so sorry to hear this. A member of our team will be in touch shortly. Sincerest apologies for any inconvenience caused. Kind regards, Customer Care.

Posted 2 years ago

“I have ordered Five or six times from Carrolls, Tayto Cheese & Onion bag, and the bag size is always .42g. However, on my last order, they switched the bag size to .25g. When I sent an email explaining about the wrong bag size they denied I ever received any other bag size except .25 This is not what I expected from customer service, for you to disbelieve me and insult my honesty and integrity. " What happened to the customer is always right." ”

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Posted 2 years ago

Hi there, I can see one of our team members have been in contact with you. we apologize for any inconvenience causes and you will be refunded when the items are returned. Kind regards, Customer care

Posted 2 years ago

“I still have not received my Gift, Was suppose to be given to a friend who was living a country , I have contacted customer service many times for update , 1st order was in unknown stage , they send second time while I asked them to make sure that reach me before weekend , item apparently arrived on wed, was no use to me any more and I was at work so still at post office and will send it back as soon as I get chance to pick it . Very unhappy customer”

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Posted 2 years ago

Hi there, We can see from our system that the reshipment was delivered with in two days. We apologize if you did not receive it on time. Kindest regards, Shannon

Posted 2 years ago

“Not Good.”

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Posted 2 years ago

“Is a litle bit expensive. And it arrive late. They say 7 days and it was 18”

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Posted 2 years ago

Hi there, I am so sorry to hear that your order was delayed. If it ever happens again please let us know and we would be more than happy to help! Kind regards, Customer Care.

Posted 2 years ago

“Hi, I ordered a driver head cover and it never arrived. When I contacted DPD they said I signed for it even though I never did. They then said to contact you. Pl.ease help”

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Posted 2 years ago

Hi there, We are very sorry to hear this. A member of our team will be in touch to help resolve this issue. Kind regards, Customer Care.

Posted 2 years ago

“Hi ... it didn't arrive ... sent a note but no one responded”

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Posted 2 years ago

Hi there, We are very sorry to hear this. I can see you were in touch with our team and your order is being reshipped. Apologies for any iconvenience. Kind regards, Customer Care.

Posted 2 years ago

“I did not receive my order. It Was said: We’re delighted to tell you that your recent order #CAR00522056 has now been processed! If You Chose Home Delivery Your unique tracking number is: LX334988391IE (Track your order here) There is no update since the 4th August.i would like to know where is my purchase. Please I remain waiting. Would you be so Kind to contact me?”

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Posted 2 years ago

Hi there, We are very sorry to hear this. A member of our team will be in contact to help resolve this. Apologies for any inconvenience. Kind regards, Customer Care.

Posted 2 years ago

“did NOT receive the purchased item …”

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Posted 2 years ago

Hi there, We are very sorry to hear that you have not received your order. A member of our team will be in touch to help resolve this issue. Kind regards, Customer Care.

Posted 2 years ago

“I Rang to check when the gift would be ready for collection. Got told it was ready - drove in to get it to be told in the shop that it wasn't ready and would be another 2 hours.”

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Posted 2 years ago

“I never received my package!!!! It was held up in USA customs for weeks. They, customs or FEDEX asked me the ingredient of the chocolate, then how much alcohol was in the hand sanitizer, what brand my sunglasses were, what kind of glasses I ordered, ect. This information should come from your end...I did my best to answer, but then a few days later I got another call from Fedex wanting more info... I was out of town a few weeks, just got home...No package, no refund of my money, no communication from your company or FedEx.....can you look into where my package is, please....”

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Posted 2 years ago

Hi there, We are very sorry to hear of the trouble with your order. A member of our team will be in contact to help rectify the situation. Kind regards, Customer Care.

Posted 2 years ago

“I never received the necklace that I ordered. I paid for 2 day expediated shipping and after 3 weeks of waiting, I gave up this order. Then I got a review request for an item I never received. Very disheartening. This was a replacement of a necklace my daughter bought me in Ireland.”

Helpful Report

Posted 2 years ago

Hi there, We are very sorry to hear this. I can see on our system that our team was in touch and reshipped your order out again. Apologies for any inconvenience caused. Kind regards, Customer Care.

Posted 2 years ago

Carrolls Irish Gifts is rated 4.6 based on 7,531 reviews