Carrolls Irish Gifts Reviews

Name: Carrolls Irish Gifts
Address: Unit 20 Fonthill Road, Fonthill Business Park, Dublin, Dublin
Rating: 4.57

4.6 Rating 7,531 Reviews

89 %

of reviewers recommend Carrolls Irish Gifts

4.6

Based on 7,531 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a gift for Christmas for my husband which according to Carrolls IrishGifts was shipped on 13th Dec. I paid extra for a high-speed service. I understand that there have been problems with fedex but it is now the 3rd Jan and I have no idea where my item is. Carrolls Irish Gifts must get compensation from Fedex but I have not been offered a refund for the extra I paid for the high speed service or offered the items at the Sale price which they are now currently at.”

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Posted 3 years ago

“I received conflicting emails after I placed my order. One said my order was placed and then I received another that said I still had items in my cart.”

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Posted 3 years ago

“I live in Australia and bought a nice gift for my mum who lives in the UK. She loved the gift, however, I was disappointed that Carrolls did not afford me the opportunity to add a personal card to her in the parcel to say it was from me with love. As such, I won't use Carrolls again but was happy with the gift and my mum's reaction.”

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Posted 3 years ago

“(I had an hesitation between 3 and 4 stars.) Products are very good. I am satisfied about them. However, I did not receive one of my ordered products. I wanted to send them to my brother for Christmas. It has not been possible. That is why I am disappointed. The delivery was too long, to my opinion ( 16 days).”

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Posted 3 years ago

“Ordered a glass stein for a Christmas gift on December 5. I received it December 29, which was unfortunate as it was supposed to be a Christmas gift. I noticed from the tracker that it took a great deal of time for the parcel to be registered and then it seemed to just sit at the Dublin post office. The stein was well packaged, but not timely at all, which I understand may be beyond Carrolls' control. I would still recommend Carrolls as I visited a few while in Ireland a couple of years ago and have ordered by mail in the past with no difficulty.”

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Posted 3 years ago

“A lot of the items I ordered were much smaller than I expected. The order took much longer than anticipated to get here. I ordered the beginning of December. Package arrived Christmas Eve. Items were reasonably priced though.”

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Posted 3 years ago

“Very little communication when I realized the original order was the wrong size. It was taken care of but not acknowledged. No way of speaking with customer service.”

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Posted 3 years ago

“I was disappointed that the Bailey hot chocolate bombs were not in something to keep them separated and keep them from moving around in their box. In one box one of the bombs was broken and the marshmallows were all around in the box”

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Posted 3 years ago

“Ordered online Christmas gifts and still have not received my entire order yet.”

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Posted 3 years ago

“runs very small and doesnt fit my husband's American frame. hopefully i can return.”

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Posted 3 years ago

“I have put in a ticket , so far I am waiting a response back from Carroll’s regarding missing necklace from the order .”

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Posted 3 years ago

“50/50 as half of the order has not arrived. I ordered early expecting a delay to the US, but the bulk of my order has yet to show, 2 days after Christmas. What DID show were the pint glasses, intact. That was certainly a fear.”

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Posted 3 years ago

“Ordered on 12/1/21. Package was shipped. Correct address. Not delivered. Returned. Waiting for package to be re shipped. Hopefully the shipping company won’t blow off the delivery the second time around. It’s a birthday gift ! Frustrated ! You should have a phone number to call from the USA”

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Posted 3 years ago

“no delivered list in parcel, so i can't confirm good is missing or not delivery. CAR#00487269 CAR#00488613(cancelled)”

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Posted 3 years ago

“Shipping was fast.”

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Posted 3 years ago

“Great store to visit in person when I’m visiting home from USA but online service isn’t so good . Spent hours carefully ordering gifts and then wasn’t even informed they were out of stock till my package shipped.”

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Posted 3 years ago

“The gift I purchased was very nice. However, I ordered the gift on November 8th, the shipping was listed as 5-7 business days, and I need this by Thanksgiving. I was never notified of any delay and had to initiate all communication. The item wasn’t even shipped until December 4th. I did not receive it until December 14th. The delay ended up costing me an additional $40 in shipping because I had to mail it rather than give it to the recipient in person. There was no attempt by Carrolls Irish Gifts to make the situation right. Very disappointed in the customer service.”

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Posted 3 years ago

“I have yet to receive the candle that I ordered? Tea set arrived but no candle yet?”

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Posted 3 years ago

“My order hasn’t arrived destination yet which is supposed to be Dayton WA. My order was placed last week of November 2021.”

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Posted 3 years ago

“Non responsive to questions about order placed. My mistake, but assumed Baileys Hot Chocolate Bombs would have Baileys in them. Otherwise I would have ordered stateside.”

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Posted 3 years ago

Carrolls Irish Gifts is rated 4.6 based on 7,531 reviews