Carrolls Irish Gifts Reviews

Name: Carrolls Irish Gifts
Address: Unit 20 Fonthill Road, Fonthill Business Park, Dublin, Dublin
Rating: 4.57

4.6 Rating 7,535 Reviews

89 %

of reviewers recommend Carrolls Irish Gifts

4.6

Based on 7,535 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Carrolls Irish Gifts 5 star review on 8th April 2025

Jean Ostergren Jean Ostergren

Carrolls Irish Gifts 5 star review on 17th July 2024

Anonymous

160

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“order placed 11/27/21 not yet received as of 12-18-21”

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Posted 3 years ago

“Ordered cardigan and gave postcode as IV36 2SA which is in Highlands but parcel went to USA!!!!”

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Posted 3 years ago

“Still have not recieved my order yet and no reply to the email I sent asking when it would arrive. I never recieved a tracking number. When I asked for help i recieved no response.”

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Posted 3 years ago

“I have not received it yet. Please check shipping. I need it by Christmas!!!”

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Posted 3 years ago

“I have yet to receive my item so am very happy so far. I have been told it is lost and my order information could not be located.”

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Posted 3 years ago

“Well as of right now my packages are set to be sent back to you, because you did not provide the information to customs. Thanks for ruining my Christmas. I will remember this in the future. I can not review your product, when I have not received them. I can not believe this, I have to give you a star to get my review submitted! I HAVE NOT RECEIVED ANY PRODUCT! BECAUSE YOU HAVE NOT SUBMITTED THE PROPER PAPERWORK!!!”

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Posted 3 years ago

“Dont buy from this company, they take your money, lose your order and then say 'cant process a refund as their accounts system is down', no apology and stole my money. I have chased several times and I have seen the back of my money - Theives”

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Posted 3 years ago

“I purchased 2packs of Bailey’s hot chocolate bombes. The packs were crushed and the bombes were all broken. The box they were shipped in was packed very well and cushioned. I have to assume the were put into the box already damaged. Very disappointed. Were purchased to be a Christmas gift. They are unuseable.”

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Posted 3 years ago

“Product showed up crumbled. Offered refund. Still waiting.”

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Posted 3 years ago

“I havn't received my package yet. I ordered it Nov.16th. I;ve been tracking it and the post office said its been everywhere except here. They sent it to an address in New Jersey and I live in Tennessee. Now i've learned that it has been sent back to the sender. It was an anniversary present for my wife which didn't arrive. Now i'm hoping it will be here Christmas but i'm very doubtful.”

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Posted 3 years ago

“I love buying presents for my students through your website. I was very disappointed recently when I tried to order a birthday present and your website collapsed. I sent someone to buy the present in the store and today, three presents arrived that I didn’t order.”

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Posted 3 years ago

“I have not received my package”

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Posted 3 years ago

“Bought chocolate bombs for stocking stuffers and all were damaged / broken won’t do that again”

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Posted 3 years ago

“I was very disappointed with my experience in on-line shopping at Carrolls. I had ordered 2 Irish knit cardigans, Small and Medium, but two Small were delivered - and one of them still had the security tag attached. I spoke to someone at your sales office who was sympathetic and assured me a replacement would be sent out that evening as I was travelling to USA, two days later. However, this was followed with emails insisting Carrolls first received the cardigan I wished to return. There simply wasn’t enough time to do this and my daughter drove into Dublin from Malahide to make the exchange in person. She only succeeded in this at the second Carrolls store. It was, in short, a disaster - and all down to someone’s carelessness. The items are delightful and were much appreciated but I would be very reluctant to shop on line again with Carrolls or to recommend doing so. John McGrath”

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Posted 3 years ago

“Didn't receive package yet, lost code to track and can't find any contact info to email so asking here where they are”

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Posted 3 years ago

Hi Ken, Apologies for this. I can see customs in Australia refused your package and have returned it to us. One of our customer care team will be in touch with you via email to resolve

Posted 3 years ago

“Didnt work took 2 weeks to come dont buy it”

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Posted 3 years ago

Sorry in the delay. You ordered an engraved item and it took us some time to prepare this for you. The package was then returned to us by the carrier and was reshipped to you. Regards, Customer Care Team

Posted 3 years ago

“Still haven't reviewed my item”

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Posted 3 years ago

Hi there, We are very sorry to hear that you have not received your order. We will contact you privately by email to get this problem fixed. Kind Regards, Carrolls Customer Support Team

Posted 3 years ago

“I never received the item and the shipper and and post never responded to my inquiry about where the item was.”

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Posted 3 years ago

Hi there, I have checked and could not find a request from you. We will contact you privately by email to get this problem fixed. Kind Regards, Carrolls Customer Support Team

Posted 3 years ago

“I received the wrong items. I specifically looked for Irish cream chocolate bars and found this site. I ordered it and it even came in a package that was low key. They put the wrong item in. My shipping order receipt, i double checked, says Irish cream. I was very disappointed.”

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Posted 3 years ago

Bethann thanks for your review. Sorry the wrong bars were sent. I have sent a package to you now with the correct bars in it that you ordered. Regards, Customer Care Team.

Posted 3 years ago

“My gift has not yet arrived!”

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Posted 3 years ago

Thanks for contacting us. Our standard post to Australia is a very good price but it can take 2-3 weeks. I can see your package has now arrived with you. Regards, Customer Care Team

Posted 3 years ago

Carrolls Irish Gifts is rated 4.6 based on 7,535 reviews