Carrolls Irish Gifts Reviews

Name: Carrolls Irish Gifts
Address: Unit 20 Fonthill Road, Fonthill Business Park, Dublin, Dublin
Rating: 4.57

4.6 Rating 7,456 Reviews

89 %

of reviewers recommend Carrolls Irish Gifts

4.6

Based on 7,456 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love, love my new mug! And fast shipping to the USA!”

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Posted 1 year ago

“Beautiful jumper, quick service would recommend.”

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Posted 1 year ago

“Has everything I wanted, but only if I ordered from two different sites. Had to order candy directly thru their website, and then order shot glasses thru Amazon that Carrolls fulfilled. When I reached out to them, they refused to put both on the same order, thus resulting in my paying shipping twice 🙄”

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Posted 1 year ago

“go raibh maith agat ó quebec !”

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Posted 1 year ago

“Delighted with my response from Carroll’s Irish gifts. Delivery was very prompt even though my order was a small one. Thank you Carroll’s.”

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Posted 1 year ago

“A very good and reliable way of shopping.”

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Posted 1 year ago

“Excellent service. Bought something that wasn’t suitable and the exchange or refund option was so helpful”

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Posted 1 year ago

“A few days ago I noticed there is a big scratch at the back of my jade pendant. I also found a huge scratch in one of the two tumblestones I bought. My understanding is that the jade stone is very hard and if it has a scratch is not a real jade. I am very dissapointed”

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Posted 1 year ago

Hi Maria, Thanks for reaching out. Sorry to hear your items have some scratches on them. We would like to fix this for you, but before we do can we can we clarify "jade". Jade comes in a large range of quality versions - these are costume jewellery pieces on the lower end of that scale. No version of jade cannot be scratched. Something like a hard stone "pure jade" you are describing that would be difficult to scratch would be far more expensive then diamond and would cost thousands of dollars per gram. With that knowledge would you like us to replace or refund the damaged items at this point? I will drop you a private message you can reply to, to advise how you would like us to proceed. Many thanks, Dara

Posted 1 year ago

“Beautiful quality on the pocket watches, one of them wasn't engraved however”

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Posted 1 year ago

“My son took a new job and I wanted to send him a meaningful gift. I saw what I wanted at Carrols. He was excited it was coming from Ireland; shipping was fast and tracking was easy and accurate. All around a great experience!”

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Posted 1 year ago

“Really nice quality stuff!”

Carrolls Irish Gifts 5 star review on 19th February 2023

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Posted 1 year ago

“Great Guiness dark chocolate. Excellent selection of products from Guiness !”

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Posted 1 year ago

“I ordered 2 boys Rugby shirts on 26th Jan for delivery in the UK. An email from you dated 28th January 2023 stated that the order was on its way and gave the Fedex tracking #393968523825. Tracking on 8th February showed that the order had not left Dublin. I contacted on-line support and was informed me that the order had been lost in your warehouse. An offer to renew the order for delivery in 2-3 days was accepted but as it had not been delivered by 14th Feb and I had not been given a new tracking number I cancelled the order and asked for a refund. This was received on 17th Feb”

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Posted 1 year ago

Hi Stephen, Sorry you had a poor experience here. I know it should not have affected our service level, but we were moving our warehouse and web dispatch location during that time period. We dropped the ball on this one for you, as a result and I apologise for that. Glad you got sorted with your refund. Regards, Dara

Posted 1 year ago

“Great gifts and delivery service, have used Carrollls several times, keeping family happy abroad with a taste of home ☘️🙌”

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Posted 1 year ago

“What a fantastic store! This place may bank rupt me. Good quality. Lots of fun items. A fest of Irish. It's awesome!”

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Posted 1 year ago

“Great ring. Super quality i love it.”

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Posted 1 year ago

“Amazing customer service. I ordered a basket for some friends and the address got messed up so it got shipped back. They were kind enough to resend it. There response is quick and communication is amazing. I look forward to ordering more from Carroll's Irish Gifts in the future.”

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Posted 1 year ago

“Quick delivery , great quality very happy”

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Posted 1 year ago

“Danke !!!”

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Posted 1 year ago

“Everything is perfect! Thank you!”

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Posted 1 year ago

Carrolls Irish Gifts is rated 4.6 based on 7,456 reviews