Carrolls Irish Gifts Reviews

Name: Carrolls Irish Gifts
Address: Unit 20 Fonthill Road, Fonthill Business Park, Dublin, Dublin
Rating: 4.57

4.6 Rating 7,531 Reviews

89 %

of reviewers recommend Carrolls Irish Gifts

4.6

Based on 7,531 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The name on my personalised Guinness glass was barely there , very faded!”

Helpful Report

Posted 4 years ago

“I can't write a proper review because the product has not reached its destination after almost 4 weeks.”

Helpful Report

Posted 4 years ago

“Writing on the glasses is very small and hard to see. The post on instagram shows a much larger font.would not reccomend”

Helpful Report

Posted 4 years ago

“Generally have received very good product and service - have ordered many, many times. I bought many items in this order that were fine but I ordered some chocolate on clearance and the expiry date was 5 days after I received it - I opened the two boxes right away as I couldn't give them as gifts for Christmas and the chocolate was inedible - white blotches on it and no filling. Just a waste of money - don't sell product like this it dilutes your quality products. Shipping it all the way to Canada and now it's in the trash. Pretty disappointing.”

Helpful Report

Posted 4 years ago

“Shipment arrived in good condition. I understand the delay. Did not realize the pint glasses I ordered are not a pint, what’s up with that? There was nothing in the description to indicate this. Will have to go back to your website and see if you have proper pint sized Guinness glasses. It’s December 3, and with COVID-19 slowing down shipping, I doubt they make it to Canada for Christmas. Also, PayPal option doesn’t work.”

Helpful Report

Posted 4 years ago

“I ordered coasters but received magnets. However the pint glass i ordered was nice”

Helpful Report

Posted 4 years ago

“A T-shirt I ordered came with a spot (a bit dirty). I'm not so satisfied.”

Helpful Report

Posted 4 years ago

“Took almost a month. Items in the parcel were smashed to pieces and others were dented and damaged. Waiting on customer service to get back to me. Sadly these were all Christmas gifts that I doubt can arrive in time now even if Carroll’s did replace them. Have ordered before with no issues.”

Helpful Report

Posted 4 years ago

“I ordered my gift on Nov 4, and I am still waiting for the delivery. More than 3 weeks. Even due to Covid19 the delivery time that the eshop indicates beeing up to 9 working days it is too much.”

Helpful Report

Posted 4 years ago

“Quality of t-shirts is a bit poor. I would not rebuy it. I would rather pay €30 for an Irish T-shirt then €20 for poor quality. Improve the quality of the T-Shirts would be key.”

Helpful Report

Posted 4 years ago

“Lovely scarf but damaged when arrived”

Helpful Report

Posted 4 years ago

“It is with some disappointment that I opened my order of 6 mugs from your company. Three of the six mugs were severely broken. We loved the initial service and the products provided but the packing was not sufficient to prevent the mugs from destruction. We loved Ireland and purchased 2 mugs while there, the additional mugs were to form a set. I hope this unfortunate situation can rectified promptly . Kind regards Steve Punch”

Helpful Report

Posted 4 years ago

“This time your service was terrible. One product was missing (sheep's pillow) and the slipper was different from the one chosen.”

Helpful Report

Posted 4 years ago

“The experience of purchasing was fine but the product itself was disappointing.”

Helpful Report

Posted 4 years ago

“The chocolate was expired almost and dreadfully and the slippers wrong size, really small size no match at all”

Helpful Report

Posted 4 years ago

“Shipped incorrect item. Taking some time to get the correct item substituted.”

Helpful Report

Posted 4 years ago

“Took a long time and delivery costs high for one item”

Helpful Report

Posted 4 years ago

“I was supposed to get a gift box and did not”

Helpful Report

Posted 4 years ago

“I EXPECTED BETTER QUALITY. I HAVE ONLY WORN IT FOR 2 WEEKS BUT IT IS ALREADY 'BALLING'. I HAVE BOUGHT SIMILAR FROM 'NEXT' AND 'JOHN LEWIS' AS I LIKE SHAWL CARDIGANS. I WAS VERY DISAPPOINTED.... ESPECIALLY AS MY WIFE WAS IRISH!!!”

Helpful Report

Posted 4 years ago

“Very slow delivery. My order was lost originally and had to be resent. It was almost 3 weeks from original order before delivery received.”

Helpful Report

Posted 4 years ago

Carrolls Irish Gifts is rated 4.6 based on 7,531 reviews