Carrolls Irish Gifts Reviews

Name: Carrolls Irish Gifts
Address: Unit 20 Fonthill Road, Fonthill Business Park, Dublin, Dublin
Rating: 4.57

4.6 Rating 7,535 Reviews

89 %

of reviewers recommend Carrolls Irish Gifts

4.6

Based on 7,535 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Carrolls Irish Gifts 5 star review on 8th April 2025

Jean Ostergren Jean Ostergren

Carrolls Irish Gifts 5 star review on 17th July 2024

Anonymous

160

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful The sweater I came back return to sender. I followed your instructions. My husband in hospital with cancer. I cannot deal with this! Customer service will not call me. Very very poor customer service Nicole Taylor ( on behalf of brent Taylor) Ordered mens green sweater xxl”

Helpful Report

Posted 3 years ago

Hi Alexa, Our customer care team reached out to you via email to arrange your collection. You booked in the shipment yourself with USPS asyou wanted to use USPS and they have returned the package to you. I am sorry you had an issue with USPS. We have offered to collect the package via Fedex for you. If you can respond to our team via email we can arrange the collection of the package with our approved carrier. Regards, Customer Care.

Posted 3 years ago

“This has been a terrible shopping experience for me. I ordered and received a quiet man flat cap. I normally wear a large but this hat is much too large. I don't know if it it mismarked or these hats run large. I have tried for a month to exchange it for a smaller size. I have been dealing with your customer service and was promised labels to sent it back. A week went by no labels. Tried again with the promise of labels and again nothing after another week of waiting. Then a refund was suggest and I agreed. Again nothing. I am lost as to what to do next. An exchange is always been a simple process but clearly not with your company. Dan”

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Posted 3 years ago

Hi Dan, Selling from Ireland into the USA can bring challenges in terms of returns and exchanges. I'm sorry you had difficulty in returning the item. Your refund was processed as requested on 21st of October. Regards, Customer Care

Posted 3 years ago

“I purchased this because of the bright green color as advertised. Soooooo disappointed that it is a super dark ugly army green and no where near what is pictured. Extremely unhappy but not worth sending back so I’m stuck with the ugliest raincoat I’ve ever seen. I will never use it waste of money.”

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Posted 3 years ago

Hi there, We are very sorry about this, I have contacted you by email in order to best fix this matter. Kind regards, Stephen

Posted 3 years ago

“Probably not your fault but my granddaughter who is a student at UCD did not receive her gift basket.”

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Posted 3 years ago

Hi James, We have looked into that for you and it appears it was delivered on the 28th of September at 12:41. It shows there was also a phonecall from the courier company to the phone number provided given the day before delivery. I don't know was that your number of your granddaughters number that was provided. I will mail you privately with the tracking details on that one so that you can review Regards, Dara

Posted 3 years ago

“Non ho mai ricevuto il pacco”

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Posted 3 years ago

Abbiamo risposto alla tua email. È necessario contattare l'ufficio postale locale e fornire loro il numero di tracciamento CA301973774IE

Posted 3 years ago

“We did not receive our order, and we have not recieved a refund yet.”

Helpful Report

Posted 3 years ago

Hi there, Thanks for your review. We did reply to your direct email on this and were awaiting your answer. Very happy to send a replacement package or a refund which we had offered via email. Please advise which you would prefer. Kind regards.

Posted 3 years ago

“Long delivery time, box arrived completely squashed and only received three pint glasses instead of four. Won’t be ordering again in a hurry!”

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Posted 3 years ago

Hi Deirdre, Thanks for the review. Sorry that there was a missing pint glass and for the delay. Something must have happened in transit. We have sent you out the missing pint glass now. Kind regards.

Posted 3 years ago

“I have yet to receive my order. I received an email on 31-08-21 saying it had been shipped and should take 4-7 working days but it has not arrived.”

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Posted 3 years ago

Hi Gwen, Thanks for the review. I can see your package has since been delivered, sorry in the delay. Post Brexit there has been some delays between Ireland and the UK that are out of our control. Kind regards.

Posted 3 years ago

“I did not receive the product yet, and I had no feedback from the Customer Service”

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Posted 3 years ago

“Did not receive item ordered. Arrived after expected date. Disappointed all around:(”

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Posted 3 years ago

“There was a problem delivering my order so it got sent back to the company without any notification. I waited for it for nearly three weeks before I enquired and they told me what had happened. They then said I would get a refund for it but I'm still waiting on that too. Extremely poor service and communication.”

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Posted 3 years ago

“The item ordered was not what arrived”

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Posted 3 years ago

“I bought a guinness wallet like a month ago and i haven’t received it. The italian tracking website says “the parcel has left Dublin An Post””

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Posted 3 years ago

“Never received item! Even after getting in contact about its whereabouts.”

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Posted 3 years ago

“I have ordered from your website a few times as I got gifts for my friends birthdays and they really loved them. But a few weeks ago I ordered an engraved Guinness glass for a gift and it never was delivered and I’m so disappointed, I tried to email but I couldn’t and no one got back To me, I’d really appreciate if you could tell me what happened to my package ?”

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Posted 3 years ago

“The Guinness salt and papper yin and yang were not very good. We ordered two (one was a gift) and both was wobbly and doesn't stand together as they should. They are also different in hight. Embarrising to give as a gift. The tea was fine.”

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Posted 3 years ago

“My order never delivered and I have not received a status update in weeks. There has been no communication or delivery status update in almost 3 weeks.”

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Posted 3 years ago

“I've already been in touch with customer care about my order it was melted when it was received and some of it had to be thrown out and what I did save had to be put in the fridge I was very disappointed”

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Posted 3 years ago

Hi Sarah, Thank you for taking the time to leave a review. We are very sorry about this issue. We did offer to replace the chocolates that arrived in this condition. Please feel free to get in touch again if you'd like us to arrange this. Many thanks, Niamh

Posted 3 years ago

“Ordered an engraved glass for father's day. Should be ready in 2 days apparently. 10 days later I was contacted. Missed father's day by a week and was told that the glass was there over a week but they had failed to contact me. Terrible service”

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Posted 3 years ago

“I am not waiting 4+ weeks for my package and still no sign”

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Posted 3 years ago

Carrolls Irish Gifts is rated 4.6 based on 7,535 reviews