Name: Carrolls Irish Gifts
Address: Unit 20 Fonthill Road, Fonthill Business Park, Dublin, Dublin
Rating: 4.57

“Very disappointing. My St. Patrick’s Tee shirt was just thrown in the box. It arrived all scrunched and wrinkled. Not acceptable. I wrote to you immediately to state my disappointment and not even an apology from yourselves. Poor show”

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Posted 1 month ago

Dear Jane, Thank you for sharing your feedback regarding your recent order with Carrolls Irish Gifts. We sincerely apologize for the condition in which your tee shirt arrived, and we understand how disappointing this must be for you. It’s our goal to ensure that every item is delivered in perfect condition, and we are sorry that we fell short this time. We are also concerned to hear that you did not receive an acknowledgment regarding your initial message as I can see on our end a member of our team did respond to your message the same day it was received. Your experience is important to us, and we appreciate you bringing this to our attention. Thank you once again for your feedback. Warm regards, Carrolls Irish Gifts

Posted 1 month ago

“photo du magnet commandé absolument pas contractuel du magnet reçu, des défauts et des décalages de peinture sur tous les éléments, et l'élément principal (le chariot) peint en noir foncé comme si il avait été fait au marqueur indélébile, très déçu”

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Posted 3 months ago

Cher William, Merci de nous avoir fait part de vos commentaires concernant votre récente commande chez Carrolls Irish Gifts. Nous sommes désolés d'apprendre que le produit que vous avez reçu ne répondait pas à vos attentes et qu'il présentait des défauts. Nous comprenons à quel point il est décevant de recevoir un article qui ne correspond pas à ce que vous aviez imaginé. Votre retour est précieux car il nous aide à identifier des domaines d'amélioration pour garantir la qualité de nos produits. Sachez que nous prenons votre expérience très au sérieux. Si vous souhaitez discuter davantage de votre situation ou explorer des solutions, n’hésitez pas à nous contacter customercare@carrollsirishgifts.com Merci encore d'avoir pris le temps de partager vos impressions. Cordialement, Carrolls Irish Gifts

Posted 3 months ago

“I ordered 5 of these hampers to be sent to England as Christmas presents. I added a greeting note so the recipient would know who sent them. One person rang to ask was it me and another sent me a note saying they thought it might be me. How embarrassing. I will never order from here again.”

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Posted 3 months ago

Dear Customer, Thank you for sharing your feedback regarding your recent order with Carrolls Irish Gifts. We appreciate you bringing this matter to our attention, even though we regret to hear about your experience. We completely understand how important it is for gifts to be personalized and clearly communicated, especially during the holiday season. It's unfortunate that the recipients were unsure about who sent the hampers, and we sincerely apologize for any embarrassment this has caused you. Your feedback is invaluable in helping us improve our services and ensure that this does not happen in the future. Please know that we take your concerns seriously, and we appreciate your insights. If there is anything we can do to make this right for you, please don’t hesitate to reach out. Warm regards, Carrolls Irish Gifts

Posted 3 months ago

“Made a mistake and ordered the same thing twice. Contacted them within 5 minutes and was told the order was on its way. Joke.”

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Posted 3 months ago

“When my purchases arrive, then I will be glad to review them. Canada has a postal strike. Possibly that is holding up the parcel.”

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Posted 4 months ago

“I would have really liked to give you a good review. Your range is great and I placed an order that should have been a gift for a dear old lady. But in your E-Mail you said "We would love to hear your feedback on our service" So, there you go. Unfortunately, my package hasn't arrived at all and when I asked over a week ago, I was told that FedEx had handed the package over to a local courier in Germany and that it was no longer trackable. I was reimbursed for delivery costs, but what does that help? I asked more times and finally asked to cancel the order, because it's to late anyways. But for almost a week customer service has stopped responding at all. Nothing will happen with the gift and I am very dissatisfied. I also tell you what I expected: I would have expected my order to be sent express a second time. Then I could have received it in time. If you want to check my case, it's request #816137”

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Posted 5 months ago

Dear Customer, Thank you for your feedback regarding your order with Carrolls Irish Gifts. We genuinely appreciate you taking the time to share your thoughts, even though your experience has not been as we aim for. We are truly sorry to hear that your package has not arrived. It's disappointing for us to learn about the delay in your order and the challenges you faced with tracking it. We understand how important it is for gifts to arrive on time, especially for special occasions. Please rest assured that your concerns are important to us. I can see you have since been in touch with our customer service and been issued a refund for the order. Thank you once again for your feedback and for giving us the opportunity to address these issues. Warm regards, Carrolls Irish Gifts

Posted 5 months ago

“Didn’t provide the proper paperwork for US Customs so I notified them immediately and was told it’d be taken care of. It wasn’t and my gift was sent back. Zero follow up correspondence.”

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Posted 6 months ago

Dear Kristin, Thank you so much for taking the time to provide us with your feedback about your experience at Carrolls Irish Gifts. We truly appreciate customers like you who share their thoughts and help us improve our services. We sincerely apologize for the inconvenience caused with Customs, resulting in your gift being sent back. It is certainly not the level of service we strive to provide, and we understand how frustrating this must have been for you. I can see that you have since been refunded for the order. We are truly sorry for any inconvenience caused. Once again, we would like to express our gratitude for bringing this matter to our attention. We are committed to providing the best experience to our valued customers like you, and your feedback allows us to continually improve. If there is anything else we can do for you or if you have any further concerns, please do not hesitate to reach out to us.

Posted 6 months ago

“Never received my item ordered a month ago”

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Posted 6 months ago

Dear Charlotte, Thank you so much for taking the time to share your feedback about your experience with Carrolls Irish Gifts. We greatly appreciate your kind gesture in letting us know about your order. First and foremost, please accept our sincere apologies for the inconvenience caused by the delay in receiving your item. We understand how frustrating it must be to have placed an order a month ago and not yet received it. This is certainly not the level of service we aim to provide. A member of our team will be reaching out to you shortly. Sincerest apologies for any inconvenience caused.

Posted 6 months ago

“My order has not yet been delivered.”

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Posted 8 months ago

Dear Susan,Thank you so much for taking the time to share your experience with us at Carrolls Irish Gifts. We truly appreciate your feedback and apologize for the inconvenience caused by your undelivered order. We understand how frustrating it can be when you're eagerly awaiting a purchase and it doesn't arrive as expected. We strive to provide a smooth and efficient delivery service, and it's disappointing to hear that we didn't meet your expectations this time. To help us improve and rectify this situation, we would kindly ask if you could provide us with more details about your order. Could you please let us know your order number and any other pertinent information, such as the date of purchase? Additionally, if there is anything specific you would like us to address or any suggestions you have, we would be grateful to hear them. We value your satisfaction as our customer and would like to do our best to make things right for you. Once again, thank you for bringing this matter to our attention, and we look forward to hearing back from you. Kind regards, Carrolls Irish Gifts

Posted 8 months ago

“I was very disappointed with Carroll’s Irish gifts. I ordered a size 4 (it literally said that in the title) soccer ball. I received this little plush ball that was maybe a 3rd of the size of a size 4 and like something you’d let an infant play with. I emailed them, got a refund, and ordered again. The second one arrived and SAME DAMN THING!! I called and got another refund and asked them what was going on here that I kept getting the wrong thing. I wouldn’t have given them a 1 star rating if they’d acted like they cared even a little and maybe gave me a credit or something like that for getting the order wrong twice. I even asked about this and they said they could not. So now, I’ve went 4 weeks, my son’s soccer league (all the kids are supposed to have their own ball, and this was to be his) is half over and I’ve had to order the ball from another source. After speaking with Carroll’s when the second wrong product arrived, I discovered they don’t even carry a size 4, only a 5 and it looks totally different. It’s completely ridiculous that they can just waste your time due to their inattention to detail on multiple occasions and then refuse to do anything to make up for it, only giving back money that was yours anyway. Avoid them at all costs.”

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Posted 11 months ago

Dear Erik,Thank you so much for taking the time to provide us with your feedback on your recent experience with Carrolls Irish Gifts. We truly appreciate customers like you who offer valuable insights into our products and services. Firstly, we would like to sincerely apologize for the disappointment you experienced with your order. We completely understand how frustrating it must have been to receive the wrong item not just once, but twice. This is certainly not the level of service we strive to provide. Your feedback regarding our lack of attention to detail and failure to offer any form of compensation is greatly appreciated. We understand that receiving a refund does not entirely resolve the inconvenience and time wasted during this process. We sincerely apologize for any inconvenience this has caused, especially with regard to your son's soccer league. Once again, we thank you for bringing these issues to our attention. Your feedback is crucial in helping us identify areas for improvement and continuously enhance our customer experience. We hope for the opportunity to serve you better in the future.

Posted 11 months ago

“Awful customer service. No one on the phone. They don't read their emails when I wanted to add a purchse and totally unhelpful.”

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Posted 1 year ago

,Thank you so much for taking the time to share your feedback about your recent experience at Carrolls Irish Gifts. We highly value your input and appreciate your efforts in bringing these concerns to our attention. Firstly, we sincerely apologize for the issues you encountered with our customer service. We understand how frustrating this must have been for you, and we want to assure you that we take these matters very seriously. Moreover, if there is anything specific we can do to rectify this situation or make it up to you, please let us know. Your satisfaction is our priority, and we are determined to address these concerns and ensure a far better experience for you moving forward. Once again, thank you for sharing your thoughts and bringing these matters to our attention.

Posted 11 months ago

“I have not received the parcel”

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Posted 1 year ago

“Your company is terrible. It’s been a month and I still don’t have my item.”

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Posted 1 year ago

Dear Daniel,Thank you for taking the time to provide us with your feedback and share your recent experience with Carrolls Irish Gifts. We appreciate customers like you who reach out and share their concerns, as it gives us an opportunity to improve our services. Firstly, we would like to sincerely apologize for the inconvenience caused by the delay in receiving your item. We understand how frustrating it can be to wait for an extended period of time without any resolution. Rest assured, we take such matters seriously, and we would like to rectify this situation for you as soon as possible. To address the issue you mentioned, we kindly ask for your assistance in providing further details regarding your order. This will enable us to investigate the matter thoroughly and take appropriate actions to ensure your item is delivered promptly. Please let us know any relevant order information, such as the order number or any other details that could assist us in locating your purchase. Furthermore, we would like to ask for your valuable input in improving our services. Is there anything specific you would suggest to make your experience better? We deeply appreciate your feedback, as it helps us identify areas where we can enhance our customer satisfaction. Once again, we sincerely apologize for any inconvenience caused.

Posted 1 year ago

“My parcel was ordered on the 16th of January it has been Australia from the 31st of January and still hasn’t been delivered I ordered this to be delivered for a special birthday and I I’ve now been let down could you shed any light into when my parcel will be delivered thank you”

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Posted 1 year ago

Dear Brian,Thank you for taking the time to provide us with your feedback regarding your recent experience with Carrolls Irish Gifts. We genuinely appreciate your effort in sharing your concerns. Firstly, we would like to apologize for the inconvenience caused by the delay in delivering your parcel. We understand the disappointment of not receiving it in time for the special birthday. We sincerely apologize for letting you down in this regard. A member of our team will be in touch shortly. Once again, thank you for bringing this to our attention. We are committed to resolving this issue and ensuring your complete satisfaction.

Posted 1 year ago

“I placed an order with Carroll’s gifts on 15/01/24 with a stated 1-3 working day delivery. Today 05/02/24 and I still have not received my order. I have tried to get in touch several times, I was palmed off the first time being told it was the delivery company’s problem and to contact them. Which I have done but also getting nowhere. Made contact again to be told it would be looked into and as of yet have not received anything back. Regardless of the delivery companies policies or failures, I placed this order with Carroll’s and my disappointment lies solely with them and their poor customer service after my order was never received. Perhaps the company needs to look into the lot chose of delivery methods and how to treat customers better.”

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Posted 1 year ago

Dear Cathy,Thank you so much for taking the time to share your feedback regarding your recent experience with Carrolls Irish Gifts. We truly appreciate your input and apologize for the inconvenience you have faced. We are genuinely sorry for the delay in delivering your order. We understand how frustrating it must be to not receive your purchase within the expected timeframe. We also apologize for the difficulties you encountered when attempting to get in touch with us. It is never our intention to palm off our customers or provide poor customer service. We will certainly look into the issues you raised, including our choice of delivery methods, to ensure that such incidents do not happen in the future. Your concerns have been noted, and we are committed to improving our service and making things right.

Posted 1 year ago

“Customer Service was terrible. I received my order with one item missing and the gift box missing from the custom glass I bought. Called the shop on Wednesday the day I received person I got through to said he'd send the remainder of the order to there dispatch centre and if receive an email once done. I had ordered this and payed priority shipping as it was an engagement present for a friend. Friday rolls around got no email called again they had no record of it being sent to dispatch at this point I just asked for a refund as I needed the gift for that night. Very unhappy with being left in the lurch”

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Posted 1 year ago

Dear Jamie,Thank you so much for taking the time to provide us with your valuable feedback regarding your recent experience with Carrolls Irish Gifts. We truly appreciate hearing from our customers and we apologize for the issues you encountered. We are truly sorry for the inconvenience caused by the missing item and the gift box from your custom glass order. It is certainly not the level of service we strive to provide, and we apologize for any frustration or disappointment this may have caused. We understand how important it was for you to receive the engagement present in a timely manner, especially considering you had chosen priority shipping. We deeply regret that we were unable to fulfill your expectations and that you were left without a solution. This is certainly not the experience we want for our valued customers. Once again, we sincerely apologize for any inconvenience caused and we thank you for bringing this matter to our attention.

Posted 1 year ago

“Paid an extra 9.99 for the fastest delivery possible and was told it would be 2-3 days. My item wasn't even shipped for atleast 2 weeks and arrived after 3 weeks. I got in contact with support twice and wasn't even offered reimbursement for the additional spendature for the fast delivery option. Very poor.”

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Posted 1 year ago

Dear Charlie, Thank you for taking the time to share your feedback about your experience with Carrolls Irish Gifts. We truly appreciate your honest review and apologize for the inconvenience you encountered. We understand the frustration caused by the delay in shipping your item after you had paid for the fastest delivery option. We sincerely apologize for this oversight and any inconvenience it may have caused. We acknowledge our mistake and take full responsibility for it. To address your concerns about the lack of reimbursement for the additional expenditure on the fast delivery option, we deeply regret that this was not offered to you. The shipping fee has now been refunded and should be fully completed in 2-5 working days. Sincerest apologies for any inconvenience.

Posted 1 year ago

“I have not received my purchase. So no review from me.”

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Posted 1 year ago

Hi Tammy, I am sorry to hear that, a member of our team will be in touch shortly.

Posted 1 year ago

“Broken bowels”

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Posted 1 year ago

“I did not receive my order as was told was lost in transit. I am very disappointed as was a Christmas present .I won't be shopping with you again”

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Posted 1 year ago

Thank you for bringing this to our attention, Patricia. We are so sorry that you did not receive your order like you expected. We appreciate you taking the time to share your experience with us.

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Carrolls Irish Gifts Reviews