Carrolls Irish Gifts Reviews

Name: Carrolls Irish Gifts
Address: Unit 20 Fonthill Road, Fonthill Business Park, Dublin, Dublin
Rating: 4.57

4.6 Rating 7,531 Reviews

89 %

of reviewers recommend Carrolls Irish Gifts

4.6

Based on 7,531 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Well, I ordered the wrong size Ireland Rugby shirt, so had to reorder and pay more shipping & handling to get shirt in time for Christmas. Now, after (3+) weeks of sending shirt back with more shippping & handling charges, I have not been reimbursed yet….so hoping soon!!”

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Posted 3 months ago

Dear Karen, Thank you for taking the time to share your experience with us in your 3-star review. We sincerely apologize for the inconvenience you've faced regarding the size exchange and the delays in reimbursement. Your feedback is important and helps us identify where we can improve. Rest assured, our team is looking into your situation, and we hope to have it resolved for you soon. We truly appreciate your patience and understanding. Thank you for choosing Carrolls Irish Gifts, and we hope to serve you again under better circumstances. Warm regards, Carrolls Irish Gifts Team

Posted 3 months ago

“mmmmmmm I hate to give a soso review. Well i got my order but had a few issues My Taytos (18 packages) came flat as a pancake and I ordered 15 of the Traditional Irish Soda Bread kits which came with the wrong instructions on the back (had the instructions for the Guinness Bread) Also had to pay $24.50 Duty Tax before they would release the order from customs I contacted them and they quickly got back to me via WhatsApp and they offered to either resend the Taytos or a full refund. I choose the refund as I didnt want to pay duty again. Nothing offerered for the bread kits with the wrong instructions on back. I have to say that the communication was quick.”

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Posted 3 months ago

Dear Teresa, Thank you for sharing your thoughts with us in your 3-star review of Carrolls Irish Gifts. We appreciate your honest feedback and are truly sorry to hear about the issues with your order. It's great to know that our customer service team was able to respond promptly to your concerns. However, we deeply regret that the bread kits didn’t come with the correct instructions, and we haven’t met your expectations with that part of your order. Your comments will certainly help us improve our packaging and quality control. We hope you’ll consider giving us another chance in the future to provide you with a better experience. Thank you for choosing Carrolls Irish Gifts, and we wish you all the best! Warm regards, Carrolls Irish Gifts Team

Posted 3 months ago

“I ordered 3 items. The sweatshirt was the wrong size...misunderstanding of the European sizing. I ordered 2 hat and scarf sets...one was missing the hat, the other was the wrong color. That being said, the customer service to correct these problems was excellent. They returned my calls, sent out new items and helped me get a quick refund on the returned sweatshirt. The items themselves were very good quality.”

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Posted 4 months ago

Dear Valued Customer, Thank you for your honest 3-star review of Carrolls Irish Gifts. We appreciate your feedback as it helps us to improve our service. We are sorry to hear about the mix-ups with your order, but we are glad our customer service team was able to assist you effectively in resolving those issues. Your positive comments about the quality of our items mean a lot to us, as we strive to provide only the best products to our customers. If you have any further concerns or suggestions, please don't hesitate to reach out. Thank you for choosing Carrolls Irish Gifts, and we hope to have the chance to serve you better in the future. Best regards, Carrolls Irish Gifts Team

Posted 4 months ago

“While the wallet I purchased was not the one I expected, it is fine. I wanted to replace my old 'Guinness' stamped wallet. The new wallet is a bit larger.”

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Posted 5 months ago

“I purchased items from Carroll's online because I lost all my souvenirs in my travels from Ireland to NY. Unfortunately, when I ordered sizes of shirts, I didn't know that when I ordered Large was actually a Medium in Ireland.”

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Posted 6 months ago

“Quality needs to be higher”

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Posted 7 months ago

“Have not received it yet.”

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Posted 8 months ago

Hi Nancy, Thank you so much for taking the time to share your feedback about Carrolls Irish Gifts. We truly appreciate your kind words and are thrilled to hear that we have been able to deliver a positive customer experience. Here at Carrolls Irish Gifts, our dedicated team strives to provide exceptional service and ensure that each visit is enjoyable. It's great to know that our efforts are making customers, like yourself, happy. If you ever need any assistance or have any questions, please don't hesitate to reach out. We are always here to help and ensure that you have a wonderful shopping experience with us. Thank you again for your support and valuable feedback!

Posted 8 months ago

“I really liked the look of the product, but I wish I had been informed that is wasn't dishwasher or microwave compatible”

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Posted 8 months ago

“Not sure I will order again,”

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Posted 11 months ago

“Carrolls have quite a range to choose from, but my online experience with them was not so good. It was a struggle to get their site to work as it was experiencing technical difficulties, so the codes they provided for so called discount did not work. They eventually refunded me for the discount that I did not get. But when the products arrived at my home, some of the products had prices on them that was 6 euro per item less than what I bought it for online. I am not saying I will never buy from them again, but I am not overly positive to buy something from them again.”

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Posted 1 year ago

“We never had the opportunity to try it because our package arrived damaged. The Fed Ex driver said the package was wet when it arrived at their facility. My husband did not accept the package because there was also a hole in the box and he saw one of the items broken open and the contents spilled.”

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Posted 1 year ago

Thank you so much for your detailed review, Ann. I am truly sorry to hear that you never had the opportunity to try the John McCambridge Guinness Bread Kit 360G. That must have been such an unpleasant experience and we sincerely apologize for any inconvenience caused. Again thanks for the feedback .

Posted 1 year ago

“The patch is not securely attached.”

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Posted 1 year ago

“Responded well enough. On line chat staff were helpful”

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Posted 1 year ago

“Was quite disappointed that it came without a gift box.”

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Posted 1 year ago

“Gift was left in garden with no notification left for my friend. Luckily I text so she was able to find it... very much enjoyed all her treats!”

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Posted 1 year ago

Thank you very much for leaving us such a wonderful review for Carrolls Irish Gifts! We love hearing feedback from our customers and really appreciate your kind words about our products. We are dedicated to providing top-notch customer service and take pride in helping our customers find the perfect gifts for their loved ones. We also strive to provide an enjoyable shopping experience. The carriers have their own methods of delivering, but based on your feedback, we are contacting them in order to improve all the services. Once again, thank you for your kind words and we look forward to assisting you in the future.

Posted 1 year ago

“The product did not show justice to the price with respect to the size n make quality. Looks cheap. But my poor lil kid who is currently obsessed with ship toys loved it being a model of titanic. The shipping n delivery speeds were awesome👌”

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Posted 1 year ago

Hello, Thank you for your review. We are always looking to make customer's happy and continually strive to exceed customer expectations. If there's anything we can do, please don't hesitate to contact us. Best Regards, The Carrolls Irish Gifts Team

Posted 1 year ago

“My first order was the incorrect color. The shirt was black but had a navy tag. I had ordered navy. After sending an email, Carroll's Irish Gifts is sending a replacement.”

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Posted 1 year ago

“I have only received part of my order. But I am satisfied with the products I did receive. My recommendation will depend on my receiving the rest of my order. I guess time will tell.”

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Posted 1 year ago

“The ordered whisky glasses are packed so that they are stuck together. They cannot be removed without breaking the other glass. In addition, one has cracks in it. These glasses were going to be a gift, but now I can't give them as a gift. How do I deal with this?”

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Posted 1 year ago

Thank you so much for your feedback, Esa! Here at Carrolls Irish Gifts, we take great pride in delivering high-quality products, excellent customer service, and unbeatable prices. A member of our team will be in contact shortly to assist. Kind regards, Customer Care.

Posted 1 year ago

“The items ordered satisfied mg expectance yet I'm not satisfied of delivery service, ithe order has been sent on 8th of july and on 12th it back to Dublin tracking didnt work as I wished..however after an open ticket I receveid everything on 24th ... delivery service and tracking could be improved..”

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Posted 1 year ago

Carrolls Irish Gifts is rated 4.6 based on 7,531 reviews