CARZ Glasgow Reviews

Name: CARZ Glasgow
Address: 500 Hillington Road, Glasgow, Glasgow
Rating: 4.73

4.7 Rating 8,169 Reviews

96 %

of reviewers recommend CARZ Glasgow

Company Reviews

Info

Visit Website

Phone:

0141 3751 444

Email:

sales@petervardy.com

Location:

500 Hillington Road, Glasgow
Glasgow
G52 4XA

CARZ Glasgow 5 star review on 19th August 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent selection of vehicles and John Black was extremely helpful right through the process of buying”

Helpful Report

Posted 5 years ago

“Very welcoming and helpful Salesman and I am so far delighted with my new car. Thanks again Stuart !”

Helpful Report

Posted 5 years ago

“Connor listened attentively to our requirements and led us to the right solution that best suited our needs in terms of price, insurance and practicality. We were very happy with the whole process and would certainly buy from here again. Thanks Connor.”

Helpful Report

Posted 5 years ago

“Sorted everything out with ease and very quick to drive new car home”

Helpful Report

Posted 5 years ago

“The quality of the customer service and the quickness of transaction were of the highest standard.”

Helpful Report

Posted 5 years ago

“Total mix up from start to finish, if I hadn’t wanted the car I’d have walked away. My salesman did his job to smooth it out and I felt quite sorry for him. But adverting the car as showroom standard was misleading with broken seat and missing covers and covering in the boot, and in addition the car was not valeted properly with cleaning products smeared over the rear seats and within the car there was a strong smell of smoke. Which was rectified before picking the car up however it was very stressful and giving us second thoughts about the purchase. Then to cap it all there was a headlight out when we were about to drive away and I also found some toothpicks and paper clips in a storage locker (used)”

Helpful Report

Posted 5 years ago

“All the staff front reception to salesmen were fantastic. Made me feel like a VIP. A special mention to Connor Barr who was very polite and professional talking me through my purchases of 2 cars. Connor explained everything in plain English and answered all questions with ease.”

Helpful Report

Posted 5 years ago

“The after sales service was to say the least " ABYSMAL " This in no way reflects on Brian McWilliams who sold us the car. Having to wait for two hours for the car to be prepared, after being assured that the car would be ready for collection at 1.00pm. Then I had to ask on three separate occasions to speak to a manager to try and get the problem sorted. All I got was two young girls, who to be quite honest require many hours of training in how to handle customers complaints. Although I will give 5 stars for the would I recommend. This is only that I would recommend Brian I would certainly not recommend 5 stars for the after sales service.”

Helpful Report

Posted 5 years ago

“I was very happy with Connor he really looked after us and was very patient while I decided what car to choose”

Helpful Report

Posted 5 years ago

“Steven made me feel like a valuable customer and managed to get me a deal to suit my requirements. I found this different from "normal" salesperson as it was about me. I felt comfortable and assured I was getting the best deal and having done price checks I am more than happy with my purchase. He also followed up with a courtesy call upon receipt of my new vehicle to make sure everything was as expected. A nice touch again giving the feeling that carstore cares about their customers.”

Helpful Report

Posted 5 years ago

“Absolutely shambolic. Car not ready despite having known for a week to get it prepared. Car broke down 10 minutes after leaving the showroom. The car then took and driven causing more damage to the engine. 114 point mechanical check? I don't think so. Not worth the paper it's written on. 3 weeks after payment I still have no car. Promised refunds which I still have not received. Showroom seemingly run by a bunch of kids with no obvious hierarchy or point of contact. Misled through the whole process with misinformation regarding finance and payments. 3 weeks later and no apology from anyone senior above the sales team within the business. Never any attempt to contact me, I had to do all the chasing. Disgrace. 1 star is too much.”

Helpful Report

Posted 5 years ago

“Very good service , helped me find exactly what I was looking for and not pushed into buying”

Helpful Report

Posted 5 years ago

“Collected the car on 25th April and within 1 hour a warning light appeared indicating an issue with the catalytic convector (huge negative). I emailed the salesmen (Ross Spriggs) and he contacted immediately on his return to work and gave me advice. (positive) I delivered the car back to the showroom on Saturday where Ross came over to apologise (positive) and got me checked in to see the after sales. I have to say though i feel after sales has been poor. First impressions not great, no apology just very clinical "keys", "you need anything from your car?". Start of a Saturday shift and she seemed busy but still a sorry for your inconvenience would have been appreciated. Ross did say they may struggle to get a courtesy car on such short notice so i appreciated the fact i got one however it wasn't in the nicest condition; unclean and short of fuel. Nothing that i couldn't live with. Got a call late on Monday 29th to say car was ready for collection and got a very brief explanation of what happened. Would have appreciated more detail considering the warning light appeared so quickly and you pride yourself on the checks carried out prior to collection. Also on the call i was asked when i could collect, i advised i couldn't get over on the Monday night and Tuesday would be difficult. I was met with a disappointed, "oh, but we need the car for someone else". To act like i was inconveniencing you was a bit rich since i had just had to return a car after 1 day. I collected the car on Wednesday, again your reception and Ross greeted me. Aftersales again acted like i was just an inconvenience. Again no apology and no offer of explanation. I had some things to swap from the courtesy car so she brought the car round the front and parked up in the disabled bay. Again the hand over was very clinical and abrupt. "Theres your keys, once youv'e finished hand the other keys back". No apology. no walk round of courtesy car or my car. Just walked off to deal with another vehicle in the carpark. Although disappointing i can live with the above. The condition i found the car on the return has seriously angered me. I have attached photos below. Main issue was the damage to the front left alloy where there seems to be a blue paint left on the surface. This is proving difficult to remove. Further to that there was a red coating left on the passenger seat? Bearing in mind i had the car for a matter of hours and never had a passenger i am questioning why this is there. I have not had the chance to properly clean this yet but on first wipe it doesn't seem to be removed easily. Further again there was what looks to be food on the driver side floor carpet. Again, having only had the car a matter of hours i had not eaten or had any food products near the car. Lastly, and in comparison a relatively small point, the car external was very dirty and obviously not cleaned. I figured just down to the inconvenience caused a wipe down would have been carried out just to make it look like you cared in the slightest. Considering the above not being given a walk through with your representative i find concerning. No real surprise upfront sales positive experience, after sales negative. Due to the doubt i have in its road worthiness caused by the mechanical fault within the hour i am taking this to be checked over by a third party at a cost to myself. If there are any red flags the car will be returned immediately and i hope the aftersales will be a bit more considerate. Further no response from aftersales after 3 weeks of trying.”

Helpful Report

Posted 5 years ago

“Brian McWilliams could not have been more helpful when I was choosing my new car. He talked me through all of the options and showed different cars. I was very pleased with the car he helped me choose.”

Helpful Report

Posted 5 years ago

“5 stars to peter vardy hillington great experience from start to finish sold them my bmw and got insignia definitely use again keep up the good work”

Helpful Report

Posted 5 years ago

“Very impressed with whole sales and handing over procedures. Welcoming atmosphere, and sale handled very well by Brian McWilliams. Much appreciated.”

Helpful Report

Posted 5 years ago

“Happy with car and follow up service. Thanks Chris!”

Helpful Report

Posted 5 years ago

“Highly recommend PeterVardy Carstore at Hillington, found the perfect car for me and excellent service from start right through to receiving my car. Every step was hassle free, can’t thank them enough!”

Helpful Report

Posted 5 years ago

“Fast and easy service”

Helpful Report

Posted 5 years ago

“Helpful and easy”

Helpful Report

Posted 5 years ago

CARZ Glasgow is rated 4.7 based on 8,169 reviews