CARZ Glasgow Reviews

Name: CARZ Glasgow
Address: 500 Hillington Road, Glasgow, Glasgow
Rating: 4.73

4.7 Rating 8,169 Reviews

96 %

of reviewers recommend CARZ Glasgow

Company Reviews

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Phone:

0141 3751 444

Email:

sales@petervardy.com

Location:

500 Hillington Road, Glasgow
Glasgow
G52 4XA

CARZ Glasgow 5 star review on 19th August 2021

Anonymous

Anonymous // 01/01/2019

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“Whereby I have said poor I debated to put very poor. I will begin at the start. I cannot fail the salesman Jamie Reid for his excellent service,. We bought a car from Peter Vardy in August 2016 and Jamie was our salesman, everything ran very smoothly, so good that when I was looking for a car myself I went back and specifically to Jamie when I saw a Nissan Micra on the website. Jamie brought this car through from Edinburgh at short notice and I really liked it so I bought it on either Wednesday 29th or Thursday 30th March. The car was to be picked up the following evening as it was the last day of the month. The showroom was extremely busy as there was 80 plus cars going out that day and I was told to come around 6pm which I did. The hand over was done by Nicola Bonomy. She invited me into the car to go over the controls and in a short time I left with my new car. Once I was home I was disappointed with the valet job on the car, there was polish etc. left over it and in reflection I didn't look round the car before leaving. Within a day or 2 Nicola contacted me to get in touch urgently as she hadn't gone over the finance agreement, I phoned back and organised to go in, and commented to her that I wasn't very happy with the valet job to the car ,so I went into the car store for her to do the finance things. As we were doing this Nicola offered for the car to come back in to have the Valet job done again and I stress Nicola offered. It was organised for the car to come in on Friday 7th first thing in the morning and I would be contacted to come and collect. My husband and I brought the car in, so 2 cars to journey up so he could bring me home then he brought me back in to collect only to be told at 7pm that the car had not been done as 2 valeters phoned in sick. so we left with the car undone after sitting there all day. Nicola then said she would phone me on Monday 10th to make other arrangements. Monday 10th and Tuesday 11th came and went and no phone call, I hate when that happens someone says they will do something then don't do it !!!! So I phoned on Wednesday 12th to be told it was her day off. Eventually she contacted me on Thursday 13th (no apology) and said that the car was to come in on Monday 17th (Easter Monday) and that someone would collect it at 9.30 as it had to be in for 10am and that she would phone me on Saturday 15th to remind ME that this was happening and guess what no phone call on Saturday 15th. On Monday 17th I was up early for the car to be collected and no one showed at 9.30am. At 10.15 I got into my car and drove yet again to Peter Vardy in rather a fowl mood. I was shown to waiting area as I wanted to speak to someone face to face as I was now rather fed up with empty promises and my time being wasted. After some time I met Jamie Reid and he had no idea of what had happened so I explained all this to him. Nicola was doing a handover but I wanted to speak to her because I wanted an explanation from her as to why she promised me all that an never followed through. Nicola eventually came to see me and was extremely apologetic. She said her manager forgot to remind her to phone me on the Saturday and that they had forgot to come and pick up my car that day. She said she had been doing two jobs and under pressure. When I asked why she promised all this she said she really liked me and felt sorry for me therefore i have to ask the question what would have happened had she not liked me. I let her know how annoyed I was, let down and disappointed. She also said to me that she would organise a lift home for me and that my car could go in now that day . I told her no as I had wasted enough time and that I would like to enjoy my Easter Monday. Through all this Nicola made numerous promises as to shopping vouchers for me and she would also chase up voucher for purchase recommendation which I still never received. Jamie took this complaint in hand and is dealing with it now. I feel this has blown out of all proportion and the upset could have been avoided. I was happy with my car and just wanted the valet that Nicola suggested in the first instance done correctly. I hope this explains my review and i would award Jamie Reid 5***** for his excellent service. I would recommend him all the time thus why we went back to him its just a shame Nicola let the company down. This snowballed when it didn't have to.”

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Posted 7 years ago

“Got my car a wanted”

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Posted 7 years ago

“big selection of cars and good coffee”

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Posted 7 years ago

“As part of the finance agreement taking. It was agreed that Peter Vardy would credit my bank with funds to cover part of the finance. After 6 weeks and numerous calls I am still no further forward.”

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Posted 7 years ago

“Lisa in sales was a wee star from start to finish, very helpful and pleasant and helped us choose a car that we are more than pleased with. We had a small problem when we got the car home and this was resolved quickly thanks to Stewart Evans and Brian( who came to fix the car). First class service from Peter Vardy .”

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Posted 7 years ago

“The staff where brilliant very helpful, I'm over the moon with the car better than I thought it would be . I will be recommended Peter vardy to all my friends”

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Posted 7 years ago

“Brilliant customer service by Michael McGuire he went over and above In helping us choose and purchase our ideal car, we have highly recommended Peter Vardy and Michael to our family and friends. Thanks again.”

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Posted 7 years ago

“John Drummond was very knowledgeable and helpful.”

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Posted 7 years ago

“They're really helpful and make you feel comfortable.”

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Posted 7 years ago

“The service from the sales staff is excellent. They sit and take the time with you to discuss any matters that may be an issue for you.”

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Posted 7 years ago

“Very friendly staff,quick service and helpful with all stages of my purchase.”

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Posted 7 years ago

“Arrived at Vardys to buy a car for my daughter and left with one for myself as well!”

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Posted 7 years ago

“Got a good deal on my new car”

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Posted 7 years ago

“Nice varied selection of cars.”

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Posted 7 years ago

“Excellent service”

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Posted 7 years ago

“Very happy with the service I received and loving my new car!”

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Posted 7 years ago

“Peter vardy were very welcoming and the sales representative Lisa was really helpful when trying to find us the best deal on my first car. Thanks again!”

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Posted 7 years ago

“The staff were friendly and helpful, found me a car that would suit my budget/ needs.”

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Posted 7 years ago

“The Salesman (Mr Craig Dick) was extremely helpful from start to finish. He was plain talking and made the experience far more enjoyable than previous experiences of buying cars from garages. We didn't feel at any time that we were under undue pressure, but Craig was very attentive to our requirements and I would find it very difficult, if at all, to find fault with him or his methods. I think it's the first time I've had a Salesman calling me on his day off to make sure we were happy about the ways things were going, when we had issues with part of the whole process (this was to do with cleanliness of the car, not about issues relating to the Salesman), and his continued concern and attitude to close off residual items like V5's and Retentions and the conclusion of the poor cleaning which was done on the car, etc cannot be faulted, and we are grateful for his part in the whole process. He is to be commended.”

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Posted 7 years ago

“In all my years of buying cars Craig has been the most helpful and professional car salesman I have come across”

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Posted 7 years ago

CARZ Glasgow is rated 4.7 based on 8,169 reviews