Name: CARZ Glasgow
Address: 500 Hillington Road, Glasgow, Glasgow
Rating: 4.73

“VISITED YOUR NEW CARSTORE DURING COVID FOR MY SON'S 21ST BIRTHDAY CAR EVERYTHING WAS GREAT TILL PICK UP JUST ABOUT 2 DRIVE AWAY AFTER PAYING THE £2000 DEPOSIT WHEN ASKED FOR THE SPARE KEY BOOOOMMM ANOTHER £200 please thanks wont be back sorry but yes a wee thing like forgetting the spare key £200 notes thanks for the lovely car but ill try mini glasgow next time 2nd car from peter vardy and defo LAST”

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Posted 3 years ago

Hi Claire, We are really sorry to hear that you have experienced some issues during the handover of your sons new car. Please can you contact our customer service team with some contact details to allow us to get in touch with you. Please find our customer service email customerservice@petervardy.com Regards, Team PV

Posted 3 years ago

“Peter Vardy CarStore was great, friendly - was recommended by a friend and will certainly do so in turn. Was the only dealer i could find where all cars had a good MOT history across the board, felt confident they were selling good, well-looked-after cars. Harry was a great person to show us around the car - friendly, informative, not pushy, allowed us time, space, respectful. A++”

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Posted 3 years ago

Hi Nicholas, Thanks very much for your excellent feedback. Hope to see you back again soon Thanks Team PV

Posted 3 years ago

“Tried to phone numerous times but no response or never called back - sent out young girl with trainee to hand over car so I wouldn't complain obviously - called head office about warrenty with car - no response a week later - totally disillusioned with customer care from Peter vardy - will be looking into legal options now”

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Posted 3 years ago

Hi Mr Stirling thanks for your most recent update. We will chase this up with the after sales team and get back to you shortly. Regards Team PV

Posted 3 years ago

“I felt the staff were really good and attentive. Special mention to Chris Mitchell who made the buying process seem easy. When I went to collect the car I had to wait for 3hrs as there was staff shortages on the day, although the staff dealing with me(Anthony) was very apologetic and kept us informed. However after I left the showroom and went onto the main road the car wouldn't go above 2nd gear and I had to return to the garage and the engineer took the car away and returned to apologise and explain that the speed had been set to a maximum of 17mph! Then when I got home my friend who has many years working as.a body shop manager looked.over the car and pointed out that the outside valeting polish of the car was really poor and also there was a tear in the tyre(which is being replaced on 26/4/21) after I went back to the Peter Vardy showroom. I've also got the car booked back in on the 4/5/21 for other issues, ie Doing another outside polish, car manual, car service book, check radio settings, sd card, 1 tyre sealant kit.”

Helpful Report

Posted 3 years ago

Hi John, really sorry to hear about the issues you have experienced, thank you for letting us put it right. I have passed the information onto our dealership aftersales management team who will ensure all matters are resolved for you. Regards Team PV

Posted 3 years ago

“Ryan was very helpful in the process of purchase.”

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Posted 3 years ago

Hello Derrick, Thank you for providing feedback on your experience. Ryan will be delighted to receive your feedback . Regards, Team PV.

Posted 3 years ago

“Alan and the team were great to deal with. Loved the new car day surprise 😀”

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Posted 3 years ago

Hi Imogen, Thanks for providing feedback on your experience. Hope you enjoyed your surprise and new car. Regards, Team PV.

Posted 3 years ago

“Excellent customer service and friendly atmosphere, would definitely recommend to family and friends”

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Posted 3 years ago

Good Afternoon Lauren, Thank you for your five star review! Hope to see you again soon. Thanks, Team PV

Posted 3 years ago

“Sales staff first-class Hand over team total opposite Went in to pick up car for 10am still waiting at 2.30pm when I got the car it's not been wash/polished paint work hadn't been done no spare key know the car has to be booked back in and I'm still waiting for an phone call to tell me when but I see you have my old up for sale. I think you should make sure that I'm satisfied before you sell my old car.”

Helpful Report

Posted 3 years ago

Hello Mr Brown, We are very sorry to hear that you have experienced issues since taking delivery of your new car. We can assure you this is not the standard of service we aim to provide. Our handover manager will be in contact to resolve all concerns. Regards, Team PV.

Posted 3 years ago

“Excellent service from all staff. Alan was very helpful and explained everything and we’re delighted with our new car. I normally go to one of the opposition for my cats but I certainly would come back to Peter Vardy for my next one.”

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Posted 3 years ago

Good afternoon Jean, Thanks for your review. Alan will be pleased to hear of your experience! We hope you are enjoying your new car. Thanks, Team PV

Posted 3 years ago

“Andrew Brodie 5 stars”

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Posted 3 years ago

Hi John, Thanks for your 5 star review. Regards Team PV

Posted 3 years ago

“Darren was easy to talk to and sorted most things over the phone . Was bit disappointed that I had to chase for when getting car delivered . Have only recieved 1 key for car and also no user manual with car . Overall though I would recommend Peter vardy car sales to my friends and family .”

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Posted 3 years ago

Good Afternoon Mr Barthorpe, thanks for your review. I have asked the handover team to look into the issue regarding the spare key. They will be in contact with you shortly. Regards Team PV

Posted 3 years ago

“Absolutely awful experience with Peter Vardy, would never buy car from there. False advertisement sell dodgy cars. Bought a car had advertise the millage for 14300 on the day went to pick it up its 16970. Then give my 1 set of keys I was told it had 2 keys. Then break pads completely worn out breaks are so bad I bought this car for myself and the kids not very safe. SD navigation card missing it had mentioned with navigation system made numerous calls they don't answer your calls saying they are busy or in meeting.trying to ignore me. I have been treated very badly by Peter Vardy staff . I would recommend not going there selling dodgy cars, they say they do all the checks but they don't when ask for all the checks they have done don't show you nothing....”

Helpful Report

Posted 3 years ago

Hello We are really sorry to hear that you have experienced these issues with the purchase of your new car. We would really appreciate the opportunity to resolve all out standing matters with you and aim to make sure you are completely satisfied . Please contact our customer service team at customerservice@petervardy.com with your contact details and we will be in touch today. Regards, Team PV

Posted 3 years ago

“Pleasant environment to view cars. Salesperson Chris Mitchell very helpful with good manners efficient without being pushy. Readily acknowledged my wifes experience of vehicles which she found a refreshing change from previous experiences at other dealerships. Minor issues were found on delivery of the vehicle, those which could be resolved immediately were dealt with and agreement reached with a date to remedy the others by Sharon in aftersales.”

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Posted 3 years ago

Hello Ian, Thank you for taking time to provide feedback . We appreciate you giving us the opportunity to sort the small issues out and to ensure you are completely satisfied with the car and the experience. Regards, Team PV.

Posted 3 years ago

“Would like to thank Ryan Porterfield salesman for his help in purchasing the car in the first week after opening up after lock down restrictions. He was very helpful, friendly with a calm and relaxed manor. Also received follow up phone calls from Ryan. The hand over team Amy was smooth and on time. The car has two minor defects that have been arranged for assessment on the 7/5. Overall a smooth operation with friendly staff.”

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Posted 3 years ago

Hello David, Thank you for providing feedback on your experience. Ryan will be delighted to receive your feedback . The team will ensure that the small defects are put right . Regards, Team PV.

Posted 3 years ago

“bellow are a list of faults that's was found with my car - Valet was extremely poor on collection, car was cleaned inside twice but still not up to a decent standard, car still had sweetie wrappers in the cup holders. -chrome panel at the gear stick was supposed to be replaced and still waiting on someone calling me to arrange fitting. -numerous scratches have been found on the outside of the vehicle. -plastic covering around doors and seats were lose and not fitted correctly. -wires in the boot were bare and held up with black duck tape. overall standard that the cars leave peter vardy are shocking. also, trying to contact aftersales is a nightmare, no one returns your calls emails.”

Helpful Report

Posted 3 years ago

Hello Mr Brunton, We are very sorry to hear that you have experienced issues since taking delivery of your new car. We can assure you this is not the standard of service we aim to provide. Our handover manager will be in contact to resolve all concerns. Regards, Team PV.

Posted 3 years ago

“Been a very pleasant experience and love the car. Thank you.”

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Posted 3 years ago

Hello David, Thank you for your five star review. Enjoy your new car. Team PV

Posted 3 years ago

“Car was damaged on delivery Paint work orange peeled Scratches over the car.”

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Posted 3 years ago

Hello John, We are very sorry to hear that there is paint work issues with your new car. We will arrange for our handover manager to contact you to arrange to rectify these issues. Regards, Team PV

Posted 3 years ago

“Very pore levels of communication from staff at car store before and after hand over”

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Posted 3 years ago

Hello David We are really sorry to hear that the over all communication could have been better. We will certainly share your feedback with the team and work on making improvements in this area to ensure this doesn't not happen again. Sorry for any inconvenience caused. Team PV.

Posted 3 years ago

“Christopher Mitchell was very helpful and didn't pressurise us in any way while viewing the various cars for sale and explained the car we were interested in fully. Only downside was there was no discount for having no trade-in and paying cash.”

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Posted 3 years ago

Thanks for your 5 start review Janice. I will pass your feedback onto Chris who will be delighted. Regards Team PV

Posted 3 years ago

“Very pleasant staff”

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Posted 3 years ago

Hello Andrew, Thank you for your five star review. Regards, Team PV

Posted 3 years ago

CARZ Glasgow Reviews