Name: CARZ Glasgow
Address: 500 Hillington Road, Glasgow, Glasgow
Rating: 4.73

“Excellent service. Harry Campbell was very professional, courteous and knowledgeable. He answered any questions I asked and was easily contactable. I would recommend Peter Vardy to any of my friends.”

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Posted 3 years ago

Good Afternoon Michael, Thank you for your five star review. Harry will be pleased to hear of your experience. We hope to see you again. Thanks, Team PV

Posted 3 years ago

“Peter Vardy experience – February 2021: Viewed car on Saturday 6 February. There was a cigarette burn in the driver’s seat, but other than that we were happy with the car. The salesperson told us that if they could hold on to the car, they would repair the burn mark. So, we agreed the sale and agreed we would pick up the car the following Saturday – 13 Feb. I was then handed over to the Handover Team. They emailed me the invoice then phoned me and asked me to pay the full balance by bank transfer at least 24 hours before picking up the car – and to contact them as soon as I paid so they could send me a receipt of the money. I paid the full balance on Wednesday 10th February and immediately emailed the Handover Team informing them I had paid and asking them to confirm receipt and confirm that the car would be ready for collection on Saturday 13th Feb. No reply to my email. Early evening of Thursday 11th Feb, when I had still heard nothing, I contacted my original salesperson asking for this confirmation. Soon after I got a phone call from the Handover Team saying they had got my email and would respond. Through Friday I still got no reply. I eventually had to phone early evening on Friday 12th – and was told verbally – yes they had received the money and yes the car would be ready. But I still had no written email confirmation of receipt of the money from Peter Vardy. Saturday 13th – went to the Peter Vardy Carz Showroom at Hillington to pick up the car. They quickly brought us the car and the papers and sent us on our way. The points of concern: • The burn to the drivers’ seat had not been touched. (They told me they had been unable to get it done and that they would phone me in the next couple of days to get it arranged. Why did they hold on to the car for a week – only to inform me when I picked it up that they hadn’t done the job that they were holding onto it to do?) • In the papers there was no confirmation of the road tax having been sorted. I had to ask them to go and get me that. • In the papers, they was still no confirmation of receipt of my payment. I had to ask them to go and get me that. • In the papers, there was no confirmation of when the car’s MOT was due. They simply told me I’d have to go onto the DVLA website and find that out for myself. Two days later we did get a phone call from Peter Vardy to say that the upholsterer who would fix the driver’s seat would phone us either Wednesday 17th or Friday 19th February to arrange to sort it. There was no phone call on Wednesday 17th or Friday 19th February. On Monday 22nd February we phoned Peter Vardy to ask what was happening regarding the repair. They said they would look into it and phone us back within the hour. No phone call received. Later on Monday 22nd February my wife left a voicemail on our salespersons phone to say that nothing had happened regarding the cigarette burn repair. No reply. On Tuesday 23rd February, I texted the salesperson explaining about the repair not having been carried out. No reply. Now we have given up with Peter Vardy. We actually wanted to use Peter Vardy because we thought they were a good, honourable company. Unfortunately, for us, it seems they are the epitome of a car sales company that promise you the earth prior to purchase, and then refuse to answer your calls once they have received your money. The whole process has been stressful, difficult and disappointing – and we still have a seat with a cigarette burn that Peter Vardy have no interest in rectifying, though they promised they would. Sadly, I cannot recommend them.”

Helpful Report

Posted 3 years ago

Good Afternoon, We are sorry to hear of your review. We have contacted our management team regarding these issues. The team will be in contact shortly. Thanks, Team PV

Posted 3 years ago

“The car sales man that sold me my car was lovely, he talked to us and done is best to connect with us and help us feel comfortable. However, i was promised i would get my car with £40 of petrol in it which it definitely did not have, there was dirt inside the car when i got it after i had been told it had been cleaned. I am missing some documents that i should have been given with the car and the car still has several belongings of the previous owner in it proving that it has not been cleaned to the extent it should have been. I was told i would get a call a week after picking up my car to check up on how everything is and i have still heard nothing over a month later.”

Helpful Report

Posted 3 years ago

Good Afternoon Ashley, Thank you for your review. We are sorry to hear that. We have contacted our After Sales department regarding these issues. The team will be in touch soon. Thanks, Team PV

Posted 3 years ago

“Friendly helpful staff on the whole”

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Posted 3 years ago

Thank you for your review Angela, We appreciate your feedback. We hope to see you again. Thanks, Team PV

Posted 3 years ago

“Rather happy overall with the Hillington branch of Peter Vardy; bit of a misunderstanding with the delivery but got the car within hours and happy with it.”

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Posted 3 years ago

Thank you for your review Ludovic! We are happy to hear that you got your vehicle within a couple of hours. We hope to see you again in the future. Thanks, Team PV

Posted 3 years ago

“Fab service from Krista. Really friendly, professional and kept me informed at all times through the process :)”

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Posted 3 years ago

Good Afternoon Hannah, Thanks for your five star review. We are pleased to hear of your experience. We hope to see you again soon. Thanks, Team PV

Posted 3 years ago

“Darren Tait and Sacha Greig both first class from start to finish. Made the whole experience enjoyable and straightforward. Both very efficient as well.”

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Posted 3 years ago

Good Afternoon, Thanks for your five star review. We are pleased to hear of your experience. We hope to see you again soon. Thanks, Team PV

Posted 3 years ago

“I have never been treated as poorly by any organisation I have ever dealt with. I have been mis-sold a car that is not fit for the road and lied to.”

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Posted 3 years ago

Good Afternoon Stephanie, Thank you for your review. We are so sorry to hear this. We have passed your review along to the head of management regarding these issues. We will be in touch soon. Thanks, Team PV

Posted 3 years ago

“Excellent service from start to finish”

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Posted 3 years ago

Good Afternoon Tracey, Thank you for your five star review. We are happy to hear of your five star review! We hope you love your new car! Thanks, Team PV

Posted 3 years ago

“Excellent service”

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Posted 3 years ago

Good Afternoon Jason, Thank you for your five star review. We are happy to hear of your experience! We hope you love your new car. Thanks, Team PV

Posted 3 years ago

“Excellent service by all who were involved in my purchase. Every member of staff were polite and very helpful. Very happy with my new car. Thank you all.”

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Posted 3 years ago

Good Afternoon James, Thank you for your five star review. We are happy to hear of your experience! We hope you love your new car. Thanks, Team PV

Posted 3 years ago

“Staff are great, but car prep was poor ! Service indicator was on , engine management light was on front registration plate was hanging off one side causing mayhem with parking sensors. And causing me an unwanted return trip the following day !”

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Posted 3 years ago

Good Afternoon Sean, Thank you for your review. We are sorry to hear that you had to come back the following day to resolve these issues. We have passed your feedback along to our prep department to ensure this will not happen again. Thanks, Team PV

Posted 3 years ago

“Had the best experience with Peter Vardy Hillington, especially by the sales rep Kieran he went above and beyond and made it all so easy done! Got my car during lockdown so the car was delivered to my very door step! All in all would definetly recommend anyone to go there ( i already have pointed people in ur direction) and i would definetly buy another car from here, but for now i’m very content with my new car🖤”

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Posted 3 years ago

Good Afternoon Dana, Thank you for your review. We are very happy to hear of your experience! We hope you love your new mini and will see you again in the future! Thanks, Team PV

Posted 3 years ago

“Friendly and helpful”

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Posted 3 years ago

Good Afternoon George, Thank you for your review. We are happy to hear this. Is there anything we can do to ensure your next visit will be a five star experience? Thanks, team pV

Posted 3 years ago

“Helpful, friendly and hassle free”

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Posted 3 years ago

Thank you for your five star review Michael, We are happy to hear of your experience at our Showroom. We hope to see you again. Thanks, Team PV

Posted 3 years ago

“It was a very friendly atmosphere and very safe ,the staff member Harry was very helpful with my choise of car and gave a lot of information and the procedure of buying a car right now.”

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Posted 3 years ago

Good Afternoon Carol, Thank you for your five star review. We are happy to hear of your five star review! We hope you love your new car! Thanks, Team PV

Posted 3 years ago

“Staff friendly and quick under the present conditions. Salesperson (Harry Campbell) was articulate and knowledgeable about the car, would recommend any of my friends looking for a car see him.”

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Posted 3 years ago

Thank you for your five star review! We hope to see you again! Thanks, Team PV

Posted 3 years ago

“I was very happy with the customer service I received when purchasing my first car from Ryan at Peter Vardy in Hillington. I received my car very quick and everything was done very quickly and smoothly. I had no trouble and everything was explain in detail to ensure I wasn’t confused. I also appreciated a phone call the evening after I took my car home to make sure I was happy with everything. I was made sure all my wants and needs where kept and Ryan went above and beyond to make sure I got the car I wanted and I was happy with it. Overall I am very happy with the customer service given at Petervardy by Ryan.”

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Posted 3 years ago

Good Afternoon Hayley, Thanks for your five star review. We are pleased to hear of your experience. We hope to see you again soon. Thanks, Team PV

Posted 3 years ago

“Not the best service I've ever had”

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Posted 3 years ago

Good Afternoon, Thank you for your review. We are very sorry to hear this. Please email customerservice@petervardy.com if you have any outstanding issues. Thanks, Team PV

Posted 3 years ago

“Absolutely fed up at the runaround after buying the car. Salespersons couldn’t be more helpful before I bought the car but afterwards it has been a nightmare. Be aware of the ‘extras’ they add onto the invoice - after querying them, my invoice came down approx £500. Still not got my SD Nissan connect card for my Nissan Connect - sat nav etc is useless. Having to wait 2 months for my vehicle to go back into workshop to have previous scratches removed, despite being promised this would be done before I picked up the vehicle. Also huuuge concern is that the airbag/passenger visor is hanging loose with exposed wires!! Still need to wait two months tho! Day of pickup, the keys were dropped into my hand by an extremely unconcerned female with an ‘I can’t be bothered attitude’. Advice to others is avoid like the plague- my partner and son, who are repeat customers of Peter Vardy and who are both looking for new vehicles, are body swerving this place!!”

Helpful Report

Posted 3 years ago

Good Afternoon Melanie, Thank you for your review. We are so sorry to hear this. We have passed your review along to the head of management regarding these issues. We will be in touch soon. Thanks, Team PV

Posted 3 years ago

CARZ Glasgow Reviews