Cart Tek Reviews

Name: Cart Tek
Address: 150 SE Logsden Street, Bend, Oregon
Rating: 4.75

4.8 Rating 485 Reviews

94 %

of reviewers recommend Cart Tek

4.8

Based on 485 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Email:

tyler@carttek.com

Location:

150 SE Logsden Street,
Bend
Oregon
97702

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Cart Tek 5 star review on 2nd February 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have 3 Cart Tek carts.... It hurts me to give such a low review. The service and sales teams are normally beyond helpful. But my last requests for parts have been, awkward. This is a work in progress. I know they will come through.”

Helpful Report

Posted 1 year ago

“The cart was pulling left and that is the main reason I returned the cart for repair. That issue was resolved. I am grateful for that. I understood from my conversation with either Tyler or Zack that you were going to replace the front wheel. That was not done. Not a big problem. I will continue for now with the front wheel that is there and probably order a new one sometime in the future. The one negative I have is cost involved with shipping the cart to you there in Bend from here in Southern California. I do appreciate the box that you used to return the cart. I am keeping the box for the next time.”

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Posted 1 year ago

“Im hoping I can change my review as CT is trying to be helpful. I have two 1500i LI carts, two years old. Both quit working at once. I have now called service and bought new switches $40 each cart, new batteries, $400 each, and now waiting for motherboards $199 each. I think I should have thrown them away and bought a better brand. Cart Tek asked me to update my review. I am happy to do so. I now have both carts working. They needed new receivers. We found this out after replacing everything else first. Why both failed at once I don’t know. Why Cart Tek suggested new batteries switches and motherboards before suggesting the receiver I don’t know. They did offer to take back and refund all parts I bought (-25% restocking fee). I declined due to the fact I did not want to pull the new parts and did not keep the old, except the batteries. Note: I did send the old batteries in and they certified them “good” and returned them. They work for about six holes so perhaps I did need new batteries after two years. I revised my rating from poor to acceptable based on the fact everyone I spoke with did their best to help.”

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Posted 1 year ago

“As always, service to resolve my situation(s) were handeled expeditiously.”

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Posted 1 year ago

“Have purchased 3 items and have received them all very fast. I had to return one and it was processed quickly and refunded to me.”

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Posted 1 year ago

“I’ve owned the 1500 v2 for what is now my fourth season. It’s solid in construction but parts of it are not. The manual speed dial is shoddy and has been a problem since the beginning with the knob coming loose. It finally fell off while I was using the remote so I lost it on the course. I’m hoping the new replacement I ordered is a better design. The remote for the cart is way to big and the belt clip is useless. I can only get 3 or 4 rounds out of a set of batteries in the remote so you have to have carry spares with you. I’m now buying rechargeable AAAs because it eats through batteries so fast. Problem is you need a screwdriver to open the battery compartment so it’s a pain on the course.they really need to shrink the remote down, put a clip instead of a screw on the battery cover and should make it rechargeable ideally by plugging it into the cart for a charge. Overall I like the cart but wish they would talk to someone like me whose used it for many rounds and make some changes that would make it better. Would I buy the cart again? If they fixed the few issues I mentioned here then probably but there are other improvements I think would be advantageous as well. I often wonder if the folks that design this stuff actually use it.”

Helpful Report

Posted 1 year ago

Robert, Thank you so much for your feedback on the V2. We have found these minor downfalls as well (speed dial knob, remote belt clip, rechargeable remote control) and have corrected them with the 1500 V3, which was just recently released. Yes, we do use these products out on the courses, but also take feedback and input from our customers.

Posted 1 year ago

“I have owned 2 electric golf carts. Cart tek by far is the best. It’s unbelievable lite strong customer service is great. Both myself and my son own one.”

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Posted 1 year ago

“for a company with a reputation of great customer service, Cart Tek let me down. Multiple phone calls with requests to return my call went unanswered. I was unsure of the part size needed , took a guess and ordered on line.My guess worked out and my gri-1500Li is repaired. I hope that next time customer service will be more responsive.”

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Posted 1 year ago

“Rave reviews to Cart TEK for their "above and beyond" customer service particularly to Tyler and Zack. Their response to an equipment issue was both timely and professional. Thanks guys!”

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Posted 1 year ago

“I had a motor go out on the left side of my cart. I reached out to Cart Tek for troubleshooting and they, as always, were patient and explained the steps. In the end, I needed a new motor. One of the best things about Cart Tek carts is almost every part is replaceable! While I wasn't happy about having to replace a motor, I was very grateful it was possible and I didn't have to replace the entire cart. A much cheaper option, for sure!”

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Posted 1 year ago

“it was hard to get through on the phone. Left a message and got one call back, I couldn't get to it in time, waited a few hours and no call. Called back and finally got someone on the phone, placed my order and it was delivered on time.”

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Posted 1 year ago

“Fast response to a question about the battery monitor and then it was shipped very quick after the order was placed. It’s a great accessory for our carttek carts!”

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Posted 1 year ago

“Great customer service. Cart is reliable, affordable, and has been a game changer for me.”

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Posted 1 year ago

“Excellent service and a nice range of accessories for the carts. Love the walk on the course with a Cart Tek.”

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Posted 1 year ago

“I've owned my remote cart since 2019 and it's been a dream. I've purchased an accessory or two, and the Carttek team has been helpful and prompt in replies and shipments. Exceptional service.”

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Posted 1 year ago

“Wonderful customer service. He diagnosed my cart issue and mailed out the part I needed. Couldn’t have gone smoother.”

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Posted 1 year ago

“Your products are excellent. One problem with order for new battery. Web page noted 10% off if u submitted e mail. At check out tried getting 10% off. I was told that offer had expire.”

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Posted 1 year ago

“Tyler has been incredibly responsive and helpful!”

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Posted 1 year ago

“Order was delivered in a timely manner. I'm totally happy with the cart I purchased 7 years ago. Absolutely no major issues while using the cart in all kids of weather and terrain.”

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Posted 1 year ago

“I have owned now 2 carts from Cart Tek. I would not buy another brand. Minor problems with the speed knob due to long-term use probably. Easy cheap replacement though.”

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Posted 1 year ago

Cart Tek is rated 4.8 based on 485 reviews