Cart Tek Reviews

Name: Cart Tek
Address: 150 SE Logsden Street, Bend, Oregon
Rating: 4.75

4.8 Rating 485 Reviews

94 %

of reviewers recommend Cart Tek

4.8

Based on 485 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Email:

tyler@carttek.com

Location:

150 SE Logsden Street,
Bend
Oregon
97702

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Cart Tek 5 star review on 2nd February 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very nice cart. I like the sleek look it has. And it makes 18 holes a lot less fatiguing! But here's the things I wish were better (note that negative impressions usually get the most feedback!). 1）it would be nice if the on/off button had a more tactile feeling. Often I end up hitting it twice because I'm not sure if I stopped it or not, so the cart doesn't stop or stops and starts again. Or why not just ditch the button and only use the dial? Have it click when it's in the off position? The speed dial is very nice and intuitive to use. 2) I think the handle assembly should be able to lock. Sometimes I push the handle and it moves forward and the straps holding my bag shift, and i have to reset the bag 3) I've noticed the gearing is a bit noisier than the MGI model that my friends have. 4) the tracking on side hills is quite good (when in remote control mode) 5) not quite sure about the remote yet. My initial take is that it's too big. Why not have a remote the size of my Apple TV remote? Include a wheel like on the original IPod for steering control? 6) Battery size is great!! Smallest of any cart I've seen. I've only done 18 holes on my hilly course, so I haven't tested it to its limit yet. And the charging process....awesome. very easy.”

Helpful Report

Posted 1 year ago

“I needed an electric motor and I talked to the technician who confirmed that it was probably a bad motor, I ordered the new one and it was delivered two days later and the cart is working great. Thanks a million, great service, parts and product”

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Posted 1 year ago

“So far great....will take out tomorrow for its "maiden voyage "!”

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Posted 1 year ago

“Always helpful to connect to sort out issues.”

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Posted 1 year ago

“great cart Love it”

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Posted 1 year ago

“This is my second cart and I like it as well as the first. Very clean, easy to assemble and very easy to operate. Hills on the course, no problem. Just follow along behind.”

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Posted 1 year ago

“The guys at Cart Tek have a great product and excellent follow-up post sale. This is a very well run organization.”

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Posted 1 year ago

“I absolutely love my new cart. It is easily controllable with or without the remote. I play on a very hilly course and it took my physical work out of pushing the cart while controlling the speed and thus no tipping over up or down the hills. Fantastic!”

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Posted 1 year ago

“You are easy to do business with”

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Posted 1 year ago

“Exceptionall good customer service, thanks.”

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Posted 1 year ago

“Fast and great service, everything work great.”

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Posted 1 year ago

“Your service is always good. Your motors are awful. I’ve just installed the 7th motor in my cart that is less than 2 years old.”

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Posted 1 year ago

“I was held by a young man. I don’t quite remember his name but he was very helpful. He noticed that the battery adapter needed to be exchanged, he even gave me instructions on how to install the right chord. Thank you! 10 out of 10”

Helpful Report

Posted 1 year ago

“I have had several issues with my cart. I have replaced the dial, the on/off switch and now the receiver. Tech support is very slow to respond, if they respond at all. There has to be a better way to support your customers. I sent several emails to the support email listed on your website but it took weeks to receive a response. My cart is not even 3 years old, and I don't use it that much. I like my Cart Tek cart but something has to be done about your customer support.”

Helpful Report

Posted 1 year ago

“No one answers the customer service number, so you have to leave a message. However, the message is returned relatively quickly (usually the same day). I had to order a replacement remote for my cart. The original remote is no longer manufactured so a replacement remote requires an upgrade kit. The upgrade kit costs $59 and the remote is $100. Seems a little steep for what you get. The YouTube video on the website for my cart shows a cart that is not the same cart, so instructions have to be in print form. The remote and upgrade kit came within 2 days which was quicker than expected, however the printed instructions were not included, so another call to customer service was required. Same story - leave a message and it was returned quickly. Then the instructions were emailed to me. When I went to install the upgrade kit, it was relatively simple, however, the instructions said the remoter should be paired, which it was not. There were instructions on how to pair the remote, but they were somewhat confusing. I left another message for customer service, which was returned quickly, but I had already figured out how to pair it. The instructions say to put the cart in "standby mode" (just plug in the battery). What I normally would do is push the battery button to stop the battery light from flashing. This did not work. The remote cannot be programmed unless the battery light is flashing. This should be noted in future instructions. However, Zach in customer service should be complemented for returning calls quickly and being a knowledgeable resource.”

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Posted 1 year ago

“Excellent service!”

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Posted 1 year ago

“My cart is 2 years old and I'm having problems with the battery. I ordered a new battery which with the shipping and custom's fees will cost me $500. Cart Tek said the battery should last longer than 2 years and advised me to detach one of the leads but before I could read the email, they shipped the new one. After detaching the lead the performance was better and I managed to do 18 holes but only for 2 rounds.This morning I got only 1 hole before it stalled.”

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Posted 1 year ago

“I recommend my Cart Tek powered push cart highly. It is easy to use and also easy to fold if you have to load it into a vehicle. I recently bought a second battery, in case I forget to recharge the one I have. The battery arrived in less than 1 week. I recommend this company and it's products.”

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Posted 1 year ago

“Customer service at Cart Tek is fabulous. I needed a new battery and they shipped it out immediately and I was back in business in no time. Friendly, fast, everything was great.”

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Posted 1 year ago

“The response for parts has always been very good.”

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Posted 1 year ago

Cart Tek is rated 4.8 based on 485 reviews