Cask Cartel Reviews

Name: Cask Cartel
Address: 109 E 17th Street, , Cheyenne, 109 E 17th Street, , Cheyenne, Wyoming
Rating: 4.31

4.3 Rating 17,238 Reviews

82 %

of reviewers recommend Cask Cartel

Company Reviews

Metrics

Info

4.3

Based on 17,238 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Cask Cartel 5 star review on 7th January 2021

Jason Williams

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was so excited to find this and give as a Christmas present. It took much longer than expected to arrive, I almost thought it wasn’t going to be here in time, and I messaged the company and they said it was coming from overseas but would be here soon. I knew I had to sign for it so once I got the notification it would be delivered I altered my work schedule so I wouldn’t miss it. They left it on the front porch without requiring my signature. I was surprised since it’s alcohol and not happy as I took off work for nothing. Anyway I opened it and it was a regular crown bottle and bag with a cowboys star basically sewn on it. Looked so cheap. No collector box like the picture and I was so let down. This was $200 for a bottle of regular crown. I called customer service and they asked me to send pictures. I did. They wrrr going to reach out to the seller but that was the last I heard. I went on eBay and found a man out of Texas selling his box for $40. He overnighted it to me and it came with the bag!! So I was able to salvage the gift. Meanwhile I have a $200 bottle of crown and a company that DOES NOT back their products. Do not buy from them, it’s a scam.”

Helpful Report

Posted 11 months ago

We sincerely apologize for the disappointment you experienced with your recent purchase and the inconvenience caused by the delivery process. We understand your frustration and regret that the product did not meet your expectations. Our team is actively working to address this issue and ensure that similar situations are prevented in the future. Thank you for providing pictures and reaching out to customer service. We appreciate your resourcefulness in finding a solution on eBay, and we're glad you were able to salvage the gift. Your feedback is crucial to us, and we are taking steps to improve our processes to avoid such instances.

Posted 10 months ago

“Buyer beware. This is similar to a ticket broker. They charged me $199 for a $70 bottle of tequila. I ordered too quick and should have shopped around. When I tried to cancel they would only give me store credit.”

Helpful Report

Posted 11 months ago

Hello David, We appreciate your feedback, and we sincerely apologize for any dissatisfaction you've experienced. We understand your concerns, and we regret any inconvenience caused. We aim to provide transparent pricing and value to our customers. We're sorry to hear that you feel the pricing was not in line with your expectations. Regarding the cancellation request, we understand your preference for a refund, and it looks like management did provide you with a resolution of a gift card which has been used for a new purchase in the system. If you have any further concerns or if there's anything specific you'd like us to address, please feel free to reach out to our customer service team directly. We value your input and are committed to improving our services.

Posted 10 months ago

“I was very impressed that Cask Cartel was able to get me the rare bottle of whiskey that I was looking for. And it was also shipped quickly!”

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Posted 11 months ago

“After almost two months of waiting while my purchase was “en route to paris” I was told it was lost and I would get a refund. Never received the refund. I will tell everyone I know not to use this company.”

Helpful Report

Posted 11 months ago

Thank you for taking the time to share your feedback. We appreciate your input, and we're committed to addressing any concerns you may have. Our system shows that a refund was held as your order has shipped and is currently in transit. Your satisfaction is important to us, and we are dedicated to continuously improving our services. Your feedback helps us identify areas for enhancement, and we value the opportunity to make things right.

Posted 10 months ago

“Very easy to use”

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Posted 11 months ago

“Poor rating because of their failure to communicate their role as a broker taking orders for non-stocked items in my case. If their site was more forthcoming about them only being a middleman and not having items in stock, I would have placed my order with a direct seller. They claim I'll see my item in 1-3 weeks. We'll see.”

Helpful Report

Posted 11 months ago

We appreciate you taking the time to provide us with your feedback. Ensuring your satisfaction is our utmost priority, and we value your commitment to helping us enhance our services. Your insights are invaluable as they guide us in identifying areas for improvement. To clarify, CaskCartel.com operates as an Online Marketplace where retailers list their private items for sale to a wider audience; we are not a broker. Our management team is actively monitoring your order to ensure a satisfactory and smooth delivery. If you require any further assistance or have additional concerns, please do not hesitate to reach out to them directly. Thank you for your understanding, and we look forward to resolving any issues to your satisfaction.

Posted 10 months ago

“Ordered 1 case. Paid for one case. Was sent 1 bottle. Escalated to Amex for refund.”

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Posted 11 months ago

“?”

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Posted 11 months ago

“First try I hope I love it”

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Posted 11 months ago

“Great selection. Easy checkout.”

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Posted 11 months ago

“Interesting and unusual liquers”

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Posted 11 months ago

“hope to get my order soon thank you that rum is hard to fine her”

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Posted 11 months ago

“I received a bottle that I was giving as a gift in December that expired in August. It was not inexpensive. I've sent 3 emails asking them to fix this and have not received a single response. This could have been a great review if someone had just responded.”

Helpful Report

Posted 11 months ago

Thank you for bringing this matter to our attention, and we sincerely apologize for the inconvenience you've experienced with the expired bottle. We understand the significance of this issue, especially when it comes to a gift. We regret that you have not received a response to your previous emails, and we want to assure you that this is not reflective of our usual level of service. It looks like our Customer Service Manager has reached out to you to ensure that this matter gets resolved and regrettably, not received a response. Therefore, please contact our team at 888-548-0333 at your earliest convenience to receive a resolution. We are committed to resolving this matter promptly.

Posted 10 months ago

“#1”

Helpful Report

Posted 11 months ago

“Easy online shopping and ordering”

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Posted 11 months ago

“They sold me a bottle that was 5 times the prices as everywhere else and when it was delivered there was no one home but a minor and since there was no verification of age or id required they left it with him. There are no refunds or returns ... AND THEY DELIVERED IT TO A MINOR.”

Helpful Report

Posted 11 months ago

Thank you for bringing this matter to our attention, and we sincerely apologize for the concerning experience you've had. We take issues of pricing and delivery seriously, especially when it involves the delivery of alcohol to a minor. First and foremost, we deeply regret any oversight in the delivery process that allowed the product to be received by a minor. This is a clear violation of our policies, and we are actively investigating the incident with our retail fulfillment team to prevent such occurrences in the future.

Posted 10 months ago

“It’s been over a week with no sign that my wine shipped. And now they’re asking for me to submit a review, like I should have received the product. (I haven’t). Typically high end liquor places ship immediately. So I’m not impressed here.”

Helpful Report

Posted 11 months ago

Thank you for sharing your concerns, and we sincerely apologize for any confusion and frustration caused by the delay in communication and shipping updates. We understand the importance of timely delivery, especially for high-end products. We want to assure you that your feedback is valuable, and we appreciate you bringing this to our attention. Upon further investigation, we've confirmed that your order has been successfully delivered. However, we recognize that our communication and shipping timeline fell short of your expectations.

Posted 10 months ago

“Always good selection. Always arrives safely.”

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Posted 11 months ago

“Ordered a week before Christmas. 2 weeks later and still waiting….”

Helpful Report

Posted 11 months ago

We sincerely apologize for any inconvenience, and we are actively working to enhance our processes to ensure a smoother and more transparent experience for our customers. Upon further investigation, we've confirmed that your order has been successfully delivered. If you have any additional concerns or if there's anything specific you would like to address, please feel free to reply to this message or contact our customer service team directly.

Posted 10 months ago

“I will never buy from this shady, deceptive company again.”

Helpful Report

Posted 11 months ago

We're sincerely sorry to hear about your negative experience, and we apologize for any inconvenience you've encountered. We take your feedback seriously, and it's our priority to address your concerns and improve our services.

Posted 10 months ago

Cask Cartel is rated 4.3 based on 17,238 reviews