Cask Cartel Reviews

Name: Cask Cartel
Address: 109 E 17th Street, , Cheyenne, 109 E 17th Street, , Cheyenne, Wyoming
Rating: 4.31

4.3 Rating 17,237 Reviews

82 %

of reviewers recommend Cask Cartel

Company Reviews

Metrics

Info

4.3

Based on 17,237 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Cask Cartel 5 star review on 7th January 2021

Jason Williams

Anonymous

Anonymous // 01/01/2019

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“Had trouble finding this item at local stores.”

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Posted 10 months ago

“Good”

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Posted 10 months ago

“Awesome”

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Posted 10 months ago

“I don't get very good wi-fi here in the back woods of maine I am happy my order went through.thanks I don't have it yet .waitten.”

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Posted 10 months ago

“shipping costs are excessive.”

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Posted 10 months ago

Thank you for sharing your feedback with us. We appreciate your input on shipping costs, and we understand how it can impact the overall shopping experience. We continuously evaluate our pricing structure to ensure it aligns with the value we aim to provide.

Posted 10 months ago

“Not sure how to review when I just ordered items, havent received anything yet. I will say that caskcartel has the highest shipping charges compared to other online experiences. And, higher prices i general. Ordering o line was fine, except papal option was selected. Then screen came back up without it. Weird. Also, it doesn't display the final breakdown total, only the grand total.”

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Posted 10 months ago

Lynne, Thank you for taking the time to share your experience with us. We appreciate your feedback, and we're sorry to hear about the concerns you've raised. We strive to provide a seamless online shopping experience, and we apologize for any inconvenience you encountered with the PayPal option during checkout. We'll investigate this matter further to ensure a smoother process in the future. Regarding shipping charges and pricing, we understand your perspective. We continually review our pricing structure to remain competitive while maintaining the quality and service our customers expect. Your feedback is valuable in this process. In terms of the display of the final breakdown total, we'll certainly take your feedback into consideration as we work on improving our website for a more transparent shopping experience. If you have any further questions or concerns about your order once it arrives, please don't hesitate to reach out to our customer support team at hello@caskcartel.com. We're here to assist you every step of the way. Thank you again for your feedback and for choosing CaskCartel. We hope to have the opportunity to serve you better in the future.

Posted 9 months ago

“No comments ?”

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Posted 10 months ago

“Cold winter add comfort till spring.”

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Posted 10 months ago

“The one star is for customer service. Ordered it on Jan 4th. After 3/4 e-mails back and forth telling me they were going to be right on top of it I didn’t get it delivered till Jan 30th. Almost 4 weeks to ship it to NJ from Texas. It could have been faster if they used Pony Express. They also charged me $35 to ship it.”

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Posted 10 months ago

We sincerely apologize for the delay and inconvenience you experienced with your order. We understand the frustration caused by the extended shipping time, and this is certainly not the level of service we strive to provide. We'll be reviewing our retailers internal processes to identify areas for enhancement to ensure a more efficient and timely service.

Posted 10 months ago

“They didn't give any updates on my order until it shipped. I had to call and complaint about my order and to find out if it was even shipped... not happy.. they left me hanging for information for over a week... not happy... not sure if I will order again.... then tracking want even correct... FedEx didn't even have my kid sign for the package which had alcohol in it... just a lot of mistakes....”

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Posted 10 months ago

“I haven’t received anything yet, nor have I heard anything back from the day of my order. Not a confirmation, nothing. If this continues I will have to to stop the credit card payment with my bank.”

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Posted 10 months ago

We sincerely apologize for the inconvenience you've experienced. Your feedback is concerning, and we want to assure you that we take it seriously. We apologize for the lack of communication and the delay in your order confirmation. Our system shows that your order was delivered as of Tuesday, January 30 at 2:21 P.M. We do hope that this was satisfactory and please do not hesitate to reach out to our customer support team with any further concerns.

Posted 10 months ago

“👍👍👍🌟🌟🌟🍾🍾🍾🍾”

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Posted 10 months ago

“I like this website”

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Posted 10 months ago

“I just recieved my order. High west Western Oak. I ordered the OMG Rye!!! I also did not get my free gift!! I would like my correct order!!”

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Posted 10 months ago

We sincerely apologize for the mix-up with your order, and we understand the disappointment it has caused. This falls short of the experience we strive to offer our customers, and we value you bringing it to our attention. Our Customer Support Team is currently dedicated to resolving this matter, and we thank you for your patience and understanding as we work diligently to rectify the situation.

Posted 10 months ago

“Well organized, easy to locate products.”

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Posted 10 months ago

“I ordered on 12/12 and my order didn't ship until 1/25; this was a christmas gift”

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Posted 10 months ago

Hello Caroline, We sincerely apologize for the mix-up with your order, and we understand your disappointment. This is not the experience we aim to provide our customers. We noticed that our Customer Support Team has been in communication with you regarding the delay in delivery, attributed to challenges in the producer's inventory replenishment at the time of your purchase. However, we're pleased to confirm that your order was successfully delivered on Wednesday, 1/31/24, at 12:22 PM. If you have any further concerns or require assistance, please feel free to reach out to our Customer Support Team.

Posted 10 months ago

“I got a request to do a review. So it's a one-star review because the item I ordered on December 8, 2023 still hasn't arrived.”

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Posted 10 months ago

“Customer service is excellent”

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Posted 10 months ago

“Never have had a problem ordering. Always gets here without breakage.”

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Posted 10 months ago

“The order procedure ist very easy to handle, hope the bottle will arrive soon”

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Posted 10 months ago

Cask Cartel is rated 4.3 based on 17,237 reviews