Cask Cartel Reviews

Name: Cask Cartel
Address: 109 E 17th Street, , Cheyenne, 109 E 17th Street, , Cheyenne, Wyoming
Rating: 4.31

4.3 Rating 17,237 Reviews

82 %

of reviewers recommend Cask Cartel

Company Reviews

Metrics

Info

4.3

Based on 17,237 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Cask Cartel 5 star review on 7th January 2021

Jason Williams

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would recommend Cask cartel to anyone who enjoys collecting or trying different types of liquor.”

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Posted 10 months ago

“I'm the owner of the Company Tenno Ferraro III Raytheon Lord Berkshire Hathaway thank”

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Posted 10 months ago

“very well packaged”

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Posted 10 months ago

“It took me forever to get your computer to except my code number. I keep running out of time.”

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Posted 10 months ago

“Great shipping”

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Posted 10 months ago

“Easy and simple”

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Posted 10 months ago

“I am still waiting on the rest of my shipment after several weeks. Had to spend a lot of effort to resolve the issue. Would not order again”

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Posted 10 months ago

“Had this imported to the uk I would definitely buy it again if the import fee wasn’t more than the bottle I purchased! I see what the hype is about it’s an amazing whisky with blackcurrant seeds”

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Posted 10 months ago

“Unfortunately the price point plus the shipping charges make continuing to purchase from Cask Cartel not a financially sound idea. I would think for a shipping charge of over $22 insurance would not be an extra charge. I was asked twice at checkout to pay even more.”

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Posted 10 months ago

Thank you for taking the time to share your feedback. We appreciate your honest assessment of your experience with Cask Cartel. We understand that pricing and shipping charges are crucial considerations for our customers, and we apologize if our current structure did not meet your expectations. Your concern about shipping charges and insurance costs has been duly noted. We are continuously evaluating our pricing strategy to ensure fairness and transparency for our customers. We apologize for any inconvenience caused by the additional requests for payment during checkout, and we will investigate this issue to prevent such occurrences in the future.

Posted 10 months ago

“Got suckered into buying "Lakers edition" Maker's Mark for 2 $100 thinking it was special, it's regular MM! Just 4xs the price! and it gave me access to buy Buffalo Trace for 2x's the regular price. Go elsewhere unless you like to ridiculously overpay for nothing special!”

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Posted 10 months ago

Dear Marc Catuogno, Thank you for sharing your experience with us, and we apologize for any disappointment you may have encountered. We strive to provide accurate information about our products, and it's disheartening to hear that you felt misinformed. We appreciate your feedback and will use it to improve our communication and transparency. If there's anything we can do to address your concerns or if you have additional details to share, please feel free to reach out to our customer support team.

Posted 10 months ago

“Ordered a bottle of gin for a Christmas present. I have been emailing Cask Cartel for 3 weeks due to the fact that it has still not been delivered (as of January 16th). Kept getting told "it is coming". Today I got an order cancellation with no explanation whatsoever. Merry Christmas to my friend who received nothing.”

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Posted 10 months ago

We sincerely apologize for any inconvenience you've experienced with your order. We understand the frustration surrounding the delay in delivery and the subsequent cancellation. Upon investigation, we found that the order cancellation was initiated due to a charge dispute with your financial institution. Unfortunately, when such disputes occur, it limits our ability to fulfill the order as we strive to comply with financial regulations. We truly regret any disappointment caused to you and your friend, especially during the holiday season.

Posted 10 months ago

“At CaskCartel I found a wonderful Scotch that is very hard to find. We have had a single precious bottle we share with friends that was getting low and it made a wonderful Christmas present this year for my love. The customer service was wonderful and I’ll definitely be using Cask Cartel in the future.”

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Posted 10 months ago

“None”

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Posted 10 months ago

“I was looking for a specific wine and the CaskCartel price was far and away the best. The wine shipped 2 days later, arriving 5 days after my order.”

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Posted 10 months ago

“Delivery of your product is too slow. I am yet to receive what I purchased.”

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Posted 11 months ago

We sincerely apologize for the delay in the delivery of your purchased product. We understand the frustration and inconvenience this may have caused. Our retail fulfillment team strives to provide quick and satisfactory shipments and will use this feedback to improve services.

Posted 10 months ago

“WOW!!! Not only did my Buffalo Trace Kentucky Bourbon arrive quickly, it was incredibly well-packaged & meticulously. This bourbon is OUTSTANDING in taste such that I will soon order this again. What a WONDERFUL experience to have from your company. Thank you!”

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Posted 11 months ago

“friend took me to your store in fl”

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Posted 11 months ago

“Super easy website to navigate, will definitely do business with Cask Cartel again”

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Posted 11 months ago

“Easy ordering”

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Posted 11 months ago

“I was so excited to find this and give as a Christmas present. It took much longer than expected to arrive, I almost thought it wasn’t going to be here in time, and I messaged the company and they said it was coming from overseas but would be here soon. I knew I had to sign for it so once I got the notification it would be delivered I altered my work schedule so I wouldn’t miss it. They left it on the front porch without requiring my signature. I was surprised since it’s alcohol and not happy as I took off work for nothing. Anyway I opened it and it was a regular crown bottle and bag with a cowboys star basically sewn on it. Looked so cheap. No collector box like the picture and I was so let down. This was $200 for a bottle of regular crown. I called customer service and they asked me to send pictures. I did. They wrrr going to reach out to the seller but that was the last I heard. I went on eBay and found a man out of Texas selling his box for $40. He overnighted it to me and it came with the bag!! So I was able to salvage the gift. Meanwhile I have a $200 bottle of crown and a company that DOES NOT back their products. Do not buy from them, it’s a scam.”

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Posted 11 months ago

We sincerely apologize for the disappointment you experienced with your recent purchase and the inconvenience caused by the delivery process. We understand your frustration and regret that the product did not meet your expectations. Our team is actively working to address this issue and ensure that similar situations are prevented in the future. Thank you for providing pictures and reaching out to customer service. We appreciate your resourcefulness in finding a solution on eBay, and we're glad you were able to salvage the gift. Your feedback is crucial to us, and we are taking steps to improve our processes to avoid such instances.

Posted 10 months ago

Cask Cartel is rated 4.3 based on 17,237 reviews