Cask Cartel Reviews

Name: Cask Cartel
Address: 109 E 17th Street, , Cheyenne, 109 E 17th Street, , Cheyenne, Wyoming
Rating: 4.31

4.3 Rating 17,240 Reviews

82 %

of reviewers recommend Cask Cartel

Company Reviews

Metrics

Info

4.3

Based on 17,240 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Cask Cartel 5 star review on 7th January 2021

Jason Williams

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a week before Christmas. 2 weeks later and still waiting….”

Helpful Report

Posted 11 months ago

We sincerely apologize for any inconvenience, and we are actively working to enhance our processes to ensure a smoother and more transparent experience for our customers. Upon further investigation, we've confirmed that your order has been successfully delivered. If you have any additional concerns or if there's anything specific you would like to address, please feel free to reply to this message or contact our customer service team directly.

Posted 10 months ago

“I will never buy from this shady, deceptive company again.”

Helpful Report

Posted 11 months ago

We're sincerely sorry to hear about your negative experience, and we apologize for any inconvenience you've encountered. We take your feedback seriously, and it's our priority to address your concerns and improve our services.

Posted 10 months ago

“Great service”

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Posted 11 months ago

“Perfect resolution”

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Posted 11 months ago

“I don't see why there are so many negative reviews about price? If you're broke why are you buying spirits anyway? Go to your nearby neighborhood liquor store and spend your little $20 there if you're going to complain about top shelf liquor prices. Nevertheless, Cask Cartel does me right every time! Thank you so much Cask Cartel! Packaging is always immaculate and the customer service representatives are top tier. I can call and email as much as I want to check on my order and they elaborate perfectly. 5 stars!!”

Helpful Report

Posted 11 months ago

“Well I didnt know that not only would they not send the complete set of what I ordered but that they would send a bottle of whiskey that was only 80 dollars compared to the almost 500 that I spent. This site is honeslty way over priced and has no checks and balances against the prices or quality of their sales. It would be best if no one used this site it is a complete scam.”

Helpful Report

Posted 11 months ago

We sincerely apologize for the dissatisfaction you've experienced with your recent purchase, and we appreciate you bringing this matter to our attention. We understand the importance of transparency, fair pricing, and delivering quality products, and we regret falling short of your expectations. Rest assured, we take your comments seriously, and we are actively working to enhance our services to prevent similar issues in the future.

Posted 10 months ago

“This is a real site. You get the alcohol you want in good time. You can't by Tim Smith's Moonshine where I live, so I get it from CaskCartel!”

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Posted 11 months ago

“Be very careful before clicking to checkout. The prices are ridiculously expensive, so expensive that I thought I was ordering a case rather than a single bottle. The button for case qty is nearly the same color as the single bottle and it is hard to tell which is selected. When I realized my mistake I ran afoul of their also ridiculous cancellation policy. This is a mistake I will never be making again as I will never buy from them again and I encourage you to avoid them as well.”

Helpful Report

Posted 11 months ago

Posted 10 months ago

“For a gift that is not local”

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Posted 11 months ago

“Unprofessional experience. Placed order Dec. 6 for Xmas delivery. Fed Ex label created Dec 8. It is January 1 and I have not received my order. It is now shipping via UPS. Contacted Cask Cartel and their response was sorry we have a lot of orders. Cask Cartel uses third party vendors and has little to no control on a shipments. I would not recommend ordering from Cask cartel. Too much time wasted and too much $.”

Helpful Report

Posted 11 months ago

We sincerely apologize for the unprofessional experience you've had, and we understand the frustration caused by the delayed delivery of your order. Your feedback is important to us, and we appreciate you bringing this to our attention. We regret the inconvenience caused and the extended wait for your shipment. We acknowledge that this falls short of the level of service we strive to provide. While we have faced challenges due to a high volume of orders, we understand the importance of timely deliveries, especially during the holiday season. We want to assure you that we are actively addressing the issue and have taken steps to improve our processes to prevent similar delays in the future. If there's anything specific you would like us to do to rectify this situation or if you have additional concerns, please feel free to reply to this message or contact our customer service team directly. Your satisfaction is our priority, and we appreciate your patience and understanding as we work to make things right.

Posted 10 months ago

“Our order was submitted on 11/28; we were hoping to have the bottle for the Christmas Holiday with our guests in town. Unfortunately it didn't arrive until 12/29. Communication on shipping status was not easy during the time in between. I doubt we would use CaskCartel again.”

Helpful Report

Posted 11 months ago

We sincerely apologize for the delay in delivering your order and the inconvenience it caused, especially during the holiday season. We understand the importance of having your bottle for the Christmas holiday with guests in town, and we regret falling short of your expectations.

Posted 10 months ago

“Good”

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Posted 11 months ago

“I ordered two bottles of wine, the website said free shipping, however when I checked out, I was charged $46.00. I called and I was given a 50% discount. The wine was purchased on 12/15/2023. I called to track the shipment on 12/27 and was told the wine was still not shipped. I asked that the order be canceled, and was told no. This is so ridiculous that I have to wait so long! It missed Christmas, a now it will miss New Year's Eve. I will never purchase from you again and will suggest that none of my friends use this site. An extremely disappointed customer.....Robert Laimo”

Helpful Report

Posted 11 months ago

We sincerely apologize for the frustration and disappointment you've experienced with your recent order. We understand the importance of timely deliveries, especially during the holiday season, and we regret that we fell short of your expectations. We appreciate you bringing the shipping charge discrepancy to our attention, and we apologize for any confusion caused. We are actively investigating this issue to prevent similar occurrences in the future. Regarding the delay in shipping and the missed occasions, we understand your frustration, and we sincerely apologize for the inconvenience caused. We are actively working to address the delays in our processes to ensure a smoother experience for our customers.

Posted 10 months ago

“At first I was impressed. Found the product I wanted, then discovered the shipping cost was totally outrageous plus extra insurance. Never the less I ordered the product , received an email but no delivery details . I have emailed to be told they have up to ten days to advise . Received two emails a day about their great company since but still have no idea when I will receive my order . I hate to say this, but is this the kind of service you offer ? If it is it’s a the last time I will order from you guys again . Regards Ian Heunis.”

Helpful Report

Posted 11 months ago

Thank you for sharing your experience, and we sincerely apologize for the frustration you've encountered with the shipping cost and the delay in receiving details about your order. We understand the importance of clear communication and timely information, and we regret that we did not meet your expectations in this instance. We appreciate your feedback as it helps us identify areas for improvement. We want to assure you that we are actively addressing the issue to enhance our processes and provide a better experience for our customers

Posted 10 months ago

“a”

Helpful Report

Posted 11 months ago

“Placed an order 2 months ago (11/28, writing this 12/28). No update on shipping. Requested an update 3 weeks ago, staff was very responsive and explained they’re working with the company that took the order, but still no status on shipment. First order with CC was a bit delayed but went well. After this experience, would not recommend, nor would I trust them again with a $200 order for a bottle of scotch….”

Helpful Report

Posted 11 months ago

We sincerely apologize for the extended delay in processing and updating you on the status of your order. We understand the frustration and inconvenience this has caused, and we genuinely appreciate your patience. Your feedback is crucial in helping us improve our processes, and we want to assure you that we are actively working to address the issues that led to this delay. We understand the importance of clear communication and timely updates, and we regret that we did not meet your expectations in this instance.

Posted 10 months ago

“I haven't actually received my product yet.”

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Posted 11 months ago

“Ordering was easy, now we'll see how fast it comes!!”

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Posted 11 months ago

“Do not order from this company. I placed my order on Dec. 16. I was told my order was in stock. Today is Dec 27 and I still do not have my order. Who knows when I will receive it. They took my money quick enough. I asked them if I could do an overnight or second day delivery and I was told they can not send alcohol that way. When it came close to Christmas I looked at a different business and they second day delivered my order to me and I was able to have that order on time.”

Helpful Report

Posted 11 months ago

We sincerely apologize for the delay in fulfilling your order and the inconvenience this has caused. We understand the importance of timely deliveries, especially during the holiday season, and we regret that we did not meet your expectations. Your feedback is crucial in helping us improve our services, and we want to assure you that we are actively addressing the issues that led to this delay. We understand your frustration and appreciate your understanding.

Posted 10 months ago

“Great selection, fast and easy!”

Helpful Report

Posted 11 months ago

Cask Cartel is rated 4.3 based on 17,240 reviews