Cask Cartel Reviews

Name: Cask Cartel
Address: 109 E 17th Street, , Cheyenne, 109 E 17th Street, , Cheyenne, Wyoming
Rating: 4.31

4.3 Rating 17,240 Reviews

82 %

of reviewers recommend Cask Cartel

Company Reviews

Metrics

Info

4.3

Based on 17,240 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Cask Cartel 5 star review on 7th January 2021

Jason Williams

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I placed my order and they sent me a email that they couldn't process or deliver my order. I requested a refund based on the 30 day rule but they stated they wouldn't refund my money. This company is scam selling what they could not deliver.”

Helpful Report

Posted 1 year ago

Thank you for sharing your experience, and we appreciate your feedback. According to our records, there was no notification sent to you stating your most recent purchase could not be fulfilled. We understand your concern regarding the cancellation request. We'd like to clarify that our policy, as agreed upon during the purchase, states that all sales are final. We apologize if this caused any inconvenience. We encourage our customers to review our policies before making a purchase to ensure a smooth transaction. However, we understand your situation, and we're here to assist you within the boundaries of our policies. If there's anything else we can do to address your concerns or provide further assistance, please feel free to reach out. We value your business and want to ensure your satisfaction to the best of our abilities.

Posted 1 year ago

“I have had great experiences with the CaskCartel. My orders have gone smoothly and arrived in a reasonable amount of time.”

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Posted 1 year ago

“Never again”

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Posted 1 year ago

Thank you for the feedback, Justin. We apologize for any inconvenience you have experienced. We encourage our customers to review our policies before making a purchase to ensure a smooth transaction. If there's anything else we can do to address your concerns or provide further assistance, please feel free to reach out to our customer support team. We value your business and want to ensure your satisfaction to the best of our abilities.

Posted 1 year ago

“prices are a little bit high with > $30 shipping.”

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Posted 1 year ago

“There are several moonshines not sold where I live, so I found them on Cask Cartel! I'm very stoked!”

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Posted 1 year ago

“Long delay. Tried to cancel my order.”

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Posted 1 year ago

“TJR”

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Posted 1 year ago

“Found what I needed to finish my collection”

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Posted 1 year ago

“Good website”

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Posted 1 year ago

“I contacted them in 8hrs. From a Sunday evening.. And was denied any cancel or refund.. Buyer beware!”

Helpful Report

Posted 1 year ago

Thank you for sharing your experience, and we appreciate your feedback. We understand your concern regarding the cancellation request. We'd like to clarify that our policy, as agreed upon during the purchase, states that all sales are final. We apologize if this caused any inconvenience. We encourage our customers to review our policies before making a purchase to ensure a smooth transaction. However, we understand your situation, and we're here to assist you within the boundaries of our policies. If there's anything else we can do to address your concerns or provide further assistance, please feel free to reach out. We value your business and want to ensure your satisfaction to the best of our abilities.

Posted 1 year ago

“I ordered Tamdhu 12 year Scotch. It had a good price and was delivered quickly as promised. I have not tried the Scotch, as it is a gift for a friend. I would recommend CaskCartel.com.”

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Posted 1 year ago

“na”

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Posted 1 year ago

“Good website”

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Posted 1 year ago

“Fast and Easy”

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Posted 1 year ago

“I buy my Goldschager and Cocalero from cask and Barrel and I’m very happy with the service I have gotten!”

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Posted 1 year ago

“Shipping cost seems quite high but the selection is excellent and the time it took to receive it from ordering to delivery was only four days (Florida to West Virginia)”

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Posted 1 year ago

“Shipping is expensive...”

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Posted 1 year ago

“GREAT SELECTIONS”

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Posted 1 year ago

“great shipping fee a little high discount. Or coupon for next time would help”

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Posted 1 year ago

“customer service experience I had was very helpful! I had Taylor help me out when I asked her about the partial delivery status for one of my items and she easily explained the possible reasoning behind that and followed up with giving me the shipping information and updates to the partial delivery and I was super grateful for her help!”

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Posted 1 year ago

Cask Cartel is rated 4.3 based on 17,240 reviews