Cask Cartel Reviews

Name: Cask Cartel
Address: 109 E 17th Street, , Cheyenne, 109 E 17th Street, , Cheyenne, Wyoming
Rating: 4.31

4.3 Rating 17,237 Reviews

82 %

of reviewers recommend Cask Cartel

Company Reviews

Metrics

Info

4.3

Based on 17,237 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Cask Cartel made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Cask Cartel 5 star review on 7th January 2021

Jason Williams

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“GREAT SERVICE”

Helpful Report

Posted 8 months ago

“I only hope it gets here by next weekend. It is a gift”

Helpful Report

Posted 8 months ago

“Easy to use and great finds without having to leave the house.”

Helpful Report

Posted 8 months ago

“It's my go-to spot for getting Buffalo Trace, which is next to impossible to get in stores. My only complaint - and I'm not sure if it's with CaskCartel or with FedEx delivery - no adult signature was required for the delivery. So in theory, anyone with an address and a credit card can get a shipment.”

Helpful Report

Posted 8 months ago

“I ordered and received the incorrect product.”

Helpful Report

Posted 8 months ago

Dear Ryan, We sincerely apologize for the error in your order and any inconvenience it may have caused. Ensuring that our customers receive the correct products is of utmost importance to us, and we regret that we fell short of that standard in your case. To resolve this issue promptly, we see that our Customer Support Team is currently communication with the responsible retailer to rectify this for you as quickly as possible. Youl should receive a follow up from our team within 24-48 hours from today.

Posted 8 months ago

“Finding what I want is great and easy. always good shipping.”

Helpful Report

Posted 8 months ago

“Site is great even though is a little slow.”

Helpful Report

Posted 8 months ago

“Clynelish Distillers Edition is hard to find, bu there it is.”

Helpful Report

Posted 9 months ago

“Pretty good products, but for the expense you’d assume great service and deliveries. However, deliveries take forever, they are really difficult to contact and do not often reply to customer service emails, are inflexible with simple gift messages to be incorporated into packages, and the message option on their site is dysfunctional. And this all applies even when your orders are $500-$1000. Most ridiculous is that for orders of multiple products you are intending to be sent as a gift, they wont even ship them together so the gift can’t be received at all once. This has happened multiple times, and you’d think I’d learn my lesson to not shop with them... But my grace does have a limit, especially with multiple $500-$1000 orders, so I WILL NEVER SHOP HERE AGAIN! And will be describing my experience with this horrible company all over review- and social-media platforms. I strongly recommend you shop at whiskybase or other competitors instead. Update 3/20/24: Caskcartel tried making it up to me in saying “both of your items will be redirected to our Concierge Access Point, where they will be consolidated and shipped together as originally intended, complete with the gift note you provided.” and offered me some funds towards my next purchase. So, if/when the products are delivered together in the way originally intended when purchased, I will happily remove this entire review. Till then though, it stays up. But it does seem that the company is attempting to make up for the issues. Updates to come either way”

Helpful Report

Posted 9 months ago

“Blank”

Helpful Report

Posted 9 months ago

“Outstanding service! Cask Cartel found me a hard to find “Highland Park -The Dolphins” Scotch Whiskey. I am very happy with you global reach…”

Helpful Report

Posted 9 months ago

“Very easy shopping this website, Highly recommend”

Helpful Report

Posted 9 months ago

“Order arrived quickly and without incident”

Helpful Report

Posted 9 months ago

“Great Products Love the Moonshine !”

Helpful Report

Posted 9 months ago

“Never received my order!!!”

Helpful Report

Posted 9 months ago

“I didn't receive my complete order, even though the order states my entire purchase was completed.”

Helpful Report

Posted 9 months ago

“SO FAR SO GOOD”

Helpful Report

Posted 9 months ago

“Always easy”

Helpful Report

Posted 9 months ago

“Ordered 2 bottles Mr stack coconut never got them”

Helpful Report

Posted 9 months ago

“I ordered while on vacation and never expected my order to arrive so soon!!! I am trying to get my order redelivered and can't wait to try this product!!”

Helpful Report

Posted 9 months ago

Cask Cartel is rated 4.3 based on 17,237 reviews