Cask Cartel Reviews

Name: Cask Cartel
Address: 109 E 17th Street, , Cheyenne, 109 E 17th Street, , Cheyenne, Wyoming
Rating: 4.31

4.3 Rating 17,240 Reviews

82 %

of reviewers recommend Cask Cartel

Company Reviews

Metrics

Info

4.3

Based on 17,240 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Cask Cartel 5 star review on 7th January 2021

Jason Williams

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very nice looking product”

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Posted 11 months ago

“Not impressed. Don't say "signature required" if you have no control over your carrier. Just say. "Signature requested". You cannot say "required" if it is up to an individual carrier whether they feel like doing it.”

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Posted 11 months ago

Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience you experienced regarding the "signature required" status. We understand your frustration and acknowledge your point about carrier discretion. Your input is valuable to us, and we will review our communication to ensure clarity in the future. We apologize for any misunderstanding and appreciate you bringing it to our attention. Our goal is to provide a seamless experience for our customers, and we regret that we fell short in this instance.

Posted 10 months ago

“Looks like a great service.I await the arrival.”

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Posted 11 months ago

“Where do I add my text message? Instructions said "after" order is placed but nothing is showing up.”

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Posted 11 months ago

“I always enjoy dealing with Cask Cartel.”

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Posted 11 months ago

“Its been a week and no update and product still not shipped”

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Posted 11 months ago

We sincerely apologize for the delay in fulfilling your order and the inconvenience this has caused. We understand the importance of timely deliveries, especially during the holiday season, and we regret that we did not meet your expectations. Your feedback is crucial in helping us improve our services, and we want to assure you that we are actively addressing the issues that led to this delay. We understand your frustration and appreciate your understanding.

Posted 10 months ago

“Awesome to do business this will be the second time. Top notch business”

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Posted 11 months ago

“Great Selection”

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Posted 11 months ago

“Wasn't very clear on how or where to add a message”

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Posted 11 months ago

“Still waiting for my order”

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Posted 11 months ago

Posted 10 months ago

“So easy to use, and they always have what I’m looking for. Excellent service!”

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Posted 11 months ago

“RUDE AND HORRIBLE CUSTOMER SERVICE”

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Posted 11 months ago

We are deeply sorry to hear about your negative experience, and we sincerely apologize for any rudeness or inconvenience you may have encountered with our customer service. Providing excellent service is our top priority, and it's disheartening to learn that we fell short in your case.

Posted 10 months ago

“Great selection, easy checkout”

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Posted 11 months ago

“help was verry good”

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Posted 11 months ago

“Too expensive. A bottle of Bowman bourbon ended up costing me more than double what I can get it for at the local ABC store here in Virginia. I understand I need to pay for packing and shipping, but more than double the regular retail price? And then it's taking too long to get it delivered. I placed two orders as gifts for two different people two weeks ago, and neither one has been delivered yet. And then they make me install an app ("Route") to be able to track the package, and after I install this app, which wants to track my every move and get my info, it redirects me to the UPS tracking page. Why not just give me the UPS tracking number and not force me to install an app I don't want? Not sure my recipients will even get them before Christmas at this rate.”

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Posted 11 months ago

Thank you for taking the time to share your concerns with us. We sincerely apologize for the challenges you've experienced with your recent orders, and we understand the importance of addressing these issues promptly. We appreciate your feedback regarding the pricing and shipping time. We strive to offer competitive prices and efficient delivery, and it's disheartening to hear that we fell short in your case. We will review our pricing structure to ensure it aligns with the value we aim to provide. Regarding the Route app, we understand your hesitation and apologize for any inconvenience caused. We will take your feedback into consideration and explore alternative solutions to provide tracking information more seamlessly in the future. We understand the importance of delivering gifts on time, especially during the holiday season, and we sincerely regret any impact this may have on your gift-giving experience. Thank you for bringing these issues to our attention, and we are committed to making improvements based on your feedback.

Posted 10 months ago

“Excellent selections!”

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Posted 11 months ago

“amazing service”

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Posted 11 months ago

“ujbgtcv”

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Posted 11 months ago

“excellent”

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Posted 11 months ago

“Thank you”

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Posted 11 months ago

Cask Cartel is rated 4.3 based on 17,240 reviews