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Cask Cartel Reviews

4.3 Rating 17,240 Reviews
82 %
of reviewers recommend Cask Cartel
Company Reviews Metrics Info
4.3
Based on 17,240 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 48%
Accurate And Undamaged Orders
Greater than 92%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.5 out of 5
Returns & Refunds
Refunds Process
Difficult
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Cask Cartel 5 star review on 7th January 2021
Jason Williams
Anonymous
Anonymous  // 01/01/2019
Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Thomas Waldvogel
Verified Buyer
“Order didn't let me add a personal note. Weird”
Helpful Report
Posted 11 months ago
James Bosanek
Verified Buyer
“Arrived in short order, very good scottch.”
Helpful Report
Posted 11 months ago
Silvia Carrillo
Verified Buyer
“Love the selection they have”
Helpful Report
Posted 11 months ago
Astin Jones
Verified Buyer
“Still have not received my shipment ordered over a month ago”
Helpful Report
Posted 11 months ago
We sincerely apologize for the delay in fulfilling your order and the inconvenience this has caused. We understand the importance of timely deliveries, especially during the holiday season, and we regret that we did not meet your expectations. Your feedback is crucial in helping us improve our services, and we want to assure you that we are actively addressing the issues that led to this delay. We understand your frustration and appreciate your understanding.
Posted 10 months ago
Sever Hida
Verified Buyer
“tried ordering 5 times to take full advantage of the gift card. I was sent in circles until I had to relinquish $12 to send my order through. Very annoying”
Helpful Report
Posted 11 months ago
We sincerely apologize for the frustration you experienced while trying to place your order, and we understand the inconvenience caused by the issues you encountered. Your feedback is valuable, and we want to assure you that we are actively addressing the matter to prevent similar occurrences in the future.
Posted 10 months ago
Tammy Staneart
Verified Buyer
“I made a rather expensive purchase on Dec 9 to receive by Christmas. I still do not have it. Although someone is helping me (investigating) I still do not have it and there does not seem to be progress. 120900000011209202330123300 Please help.”
Helpful Report
Posted 11 months ago
We sincerely apologize for the delay in fulfilling your order and the inconvenience this has caused. We understand the importance of timely deliveries, especially during the holiday season, and we regret that we did not meet your expectations. Your feedback is crucial in helping us improve our services, and we want to assure you that we are actively addressing the issues that led to this delay. We understand your frustration and appreciate your understanding.
Posted 10 months ago
Anonymous
Verified Buyer
“Very pleased. Whenever I can’t find an item within a reasonable distance, I can always count on CaskCartel to have it in stock it & ship!! Thank you.”
Helpful Report
Posted 11 months ago
Michael Zwank
Verified Buyer
“Everything went smoothly and my gift bottle was delivered to my friend without any hiccups. I will definitely buy from them again.”
Helpful Report
Posted 11 months ago
Stay Away!!!!
Verified Reviewer
“I would not call you number 1 at all! Placed an order on December 14th. Did not ship until the 21st and won't arrive until AFTER CHRISTMAS!!!!! Over priced shipping! Emailed support and asked for someone to contact me and have heard absolutely nothing!!!!!”
Helpful Report
Posted 11 months ago
We sincerely apologize for the delay in fulfilling your order and the inconvenience this has caused. We understand the importance of timely deliveries, especially during the holiday season, and we regret that we did not meet your expectations. Your feedback is crucial in helping us improve our services, and we want to assure you that we are actively addressing the issues that led to this delay. We understand your frustration and appreciate your understanding.
Posted 10 months ago
John Varlas
Verified Buyer
“After I receive it”
Helpful Report
Posted 11 months ago
John Campbell
Verified Buyer
“The post-purchase experience was not what one would expect after purchasing a > $700 product. The merchant elicited our business by repeatedly advertising a “receive before Christmas” guarantee, but did not make good on the promise. This ‘bait-and-switch’ behavior does nothing for the company’s interest in fashioning itself a prestige distributor of high marque spirits, and leaves a foul taste in the mouths of customers accustomed to engaging with luxury brands who show greater respect for big-spenders.”
Helpful Report
Posted 11 months ago
We sincerely apologize for the disappointment and inconvenience you experienced with the post-purchase process, especially regarding the "receive before Christmas" guarantee. We understand the significance of timely deliveries, especially for high-value purchases, and we regret that we fell short of your expectations. Your feedback is crucial in helping us improve our services, and we want to assure you that we are actively addressing the issues that led to this situation. We acknowledge the importance of clear communication and meeting our promises, and we are committed to enhancing our processes to ensure a more seamless experience for our valued customers.
Posted 10 months ago
Gary Stewart
Verified Buyer
“Easy to ordering”
Helpful Report
Posted 11 months ago
Michael Moore
Verified Buyer
“beau.weiss@highlandhl.com”
Helpful Report
Posted 11 months ago
We sincerely apologize for the inconvenience and frustration you've experienced. We understand the importance of providing a seamless experience for our valued customers, and we regret that we fell short of your expectations in this instance.
Posted 10 months ago
Anonymous
Verified Reviewer
“Company is a fraud. Charged me for a case of wine, mailed me ONE BOTTLE and refused refund. Stay Away!”
Helpful Report
Posted 11 months ago
We genuinely apologize for the frustration caused by this order. We recognize the importance of accurate and complete orders, and we regret that we did not meet your expectations in this instance. For clarification, it appears that only one bottle was purchased in this order. Your feedback is instrumental in helping us identify the issues that led to this situation, and we want to assure you that we are actively working to enhance our processes to prevent similar occurrences in the future. We appreciate your understanding and patience as we strive to improve our services. If there's anything specific we can do to address your concerns or if you have additional questions, please feel free to reply to this message or contact our customer service team directly.
Posted 10 months ago
Stefan Eishen
Verified Buyer
“it was quick and easy”
Helpful Report
Posted 11 months ago
Dorinda Schwartz
Verified Buyer
“Good”
Helpful Report
Posted 11 months ago
Dorinda Schwartz
Verified Buyer
“Good customer service”
Helpful Report
Posted 11 months ago
Christopher Zastrow
Verified Buyer
“Easy online ordering for limited editions.”
Helpful Report
Posted 11 months ago
David Morgan
Verified Buyer
“I alway find what I.need.”
Helpful Report
Posted 11 months ago
Michael Kasper
Verified Buyer
“Easy to use”
Helpful Report
Posted 11 months ago
Cask Cartel is rated 4.3 based on 17,240 reviews
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