Cask Cartel Reviews

Name: Cask Cartel
Address: 109 E 17th Street, , Cheyenne, 109 E 17th Street, , Cheyenne, Wyoming
Rating: 4.31

4.3 Rating 17,237 Reviews

82 %

of reviewers recommend Cask Cartel

Company Reviews

Metrics

Info

4.3

Based on 17,237 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Cask Cartel 5 star review on 7th January 2021

Jason Williams

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have not received item yet and am unable to check on status”

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Posted 9 months ago

“Good tasting n quite smooth”

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Posted 9 months ago

“Looking for some bottles difficult to find anywhere else Cask Cartel name came up and had what I was looking for. Order was placed, paid in full.Only then that I read some reviews and was very surprised on what was written. Very bad reviews. With confidence and patience my items arrived and last one was delivered today. I am very satisfied with the service provided. I ranked them a 4 just because I was not aware that my order was going to be splitted.”

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Posted 9 months ago

“Good”

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Posted 9 months ago

“I got my bottles of Old Pali Road Hawaiian whiskey thanks to you!! Thank you ! Aloha”

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Posted 9 months ago

“MY COMFERMATION NUMBER????!!.”

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Posted 9 months ago

“Move A little faster.”

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Posted 9 months ago

“NONE”

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Posted 9 months ago

“Good experience”

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Posted 9 months ago

“Still waiting on my order.”

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Posted 9 months ago

Dear Larry, We apologize for the delay in fulfilling your order. Your satisfaction is our top priority, and we are actively working to resolve this issue. Please rest assured that we are doing everything we can to expedite the processing and delivery of your order. If you have any further concerns or questions, please don't hesitate to reach out to our customer service team at 888-548-0333. Thank you for your patience.

Posted 8 months ago

“Satisfactory”

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Posted 9 months ago

“The product was good but shipping time seemed to be long and shipping charges seem really high.”

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Posted 9 months ago

Randall, Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our product satisfactory. We understand your concern regarding shipping times and charges. We continually strive to improve our shipping processes to provide a better experience for our customers. Your feedback is invaluable in helping us identify areas for enhancement. Please feel free to reach out to our customer support team if you have any further questions or if there's anything else we can assist you with. We appreciate your support and hope to serve you again soon.

Posted 9 months ago

“The best selection ever !!!”

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Posted 9 months ago

“Past”

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Posted 9 months ago

“I purchased a bottle to display in my sports bar. The bottle came with broken stickers already on it. I have asked for a replacement and not answer back”

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Posted 9 months ago

Dear Zachary, Thank you for reaching out to us, and we genuinely apologize for any inconvenience you've experienced. We understand your frustration regarding the broken stickers on the bottle. However, it's important to clarify that the order you're referring to seems to be from a different provider, not us. We want to ensure you receive the best possible service, and we're committed to resolving any issues you may have with your order from us. As per the UPS tracking information provided, your order is currently in transit and scheduled for delivery by February 23, 2024. If there are any further concerns or if you require assistance with your order, please don't hesitate to contact us directly at hello@caskcartel.com. We're here to help and want to ensure your experience with us is nothing short of excellent. Thank you for your understanding.

Posted 9 months ago

“K”

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Posted 9 months ago

“I did not think I was going to be able to purchase Doc Swinsons Exploratory Cask Bossa Nova Double Wood Whiskey. I had looked at all the different websites and they all had it "SOLD OUT" which was very disconcerting. Thank you Cask Cartel, you definitely came through! The very short wait time while you hunted down this whiskey was worth it. This site will definitely be my FIRST stop from now on! Thank you, thank you!”

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Posted 9 months ago

“na”

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Posted 9 months ago

“Easy to order!”

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Posted 10 months ago

“Excellent customer service and response time”

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Posted 10 months ago

Cask Cartel is rated 4.3 based on 17,237 reviews