“The price is very competitive and I like the fact it's my choice to phone and accept the new policy rather than have the money taken out of my account and if I don't like the new policy have to start phoning to cancel and get my money back.”
“The one criticism I have is, during a telephone conversation when I had contacted you to correct a couple of items in the Statement of Fact sheet about the insured home, the young lady could not tell me why it says 'Percentage of Flat Roof - up to 33%'. I informed her that I did not have any flat roof at all and she said that that is how it is in the system. I really do not understand why it cannot be entered on the system that I do not have a flat roof. Perhaps you can explain please?”
Hi, thank you for your comments. We are sorry to hear of your recent experience. If you would like to discuss your comments, please contact a member of our Customer Service team on the above email, we would be more than happy to help you. Kind regards The Castle Cover Team
“Received a timely reminder when renewal was due without continual reminders.
Quick response to phone call without further attempts to sell cover I didn't need.”
“staff are always polite and helpful ,and always got a minute for a brief chat
only way to improve is reduce premiums or give a discount for no claims
and make adjustments by the client not the area”
“I have only had one claim over the last few years and after submitting the claim I heard nothing else and the third party claim was settled, no hassle at all.”
“Customer service was excellent.the phone was answered instantly and assistance was quick.All questions were answered in a very professional manner.WELL DONE”
“I think I should discuss my needs in more detail the next time I review. My circumstances don't change much from year to year but there are matters such as home security, outside buildings etc that maybe I should raise.”
