“There have been considerable delays in getting hard copy paperwork to me of over 10 working days - this is totally unacceptable and have raised this with Castle Cover and they blamed Royal Mail !! . I was also badly misquoted on the initial quote offer for rental property by over £80 and had I not queried this and had a revised telphone quote Castle would have lost the business. The staff member handling this apologised for the obvious mistake.”
“Chose this insurance for my elderly mother. Very helpful in letting me manage her policy on her behalf. They understand the need for family members to assist elderly relatives.”
“I have my car and house insurance with CC I found it easy to set up and monitor. The only criticisms would be the 24% levy on spreading the payments, and unfortunately year by year increases in premiums even though I have never claimed. But that seems to be the way with all insurance companies!!”
“Renewing policy was easy. Disappointing to find that even having made no claims for several years, premium was up by about 20%, but this year, I was too busy to get multiple quotes.”
“My annual motor insurance quote arrived which as usual had been increased by quite a substantial amount. Having received two other motor insurance quotes which were much lower I telephoned Castle Cover. I spoke with Peter and explained the situation. After a short while he came back with a much more acceptable quote. Consequently I'm still with Castle.”
“Easy & very efficient when setting up my new car insurance. Hopefully you will be able to help with our house insurance when it becomes due at the end of April.”
“The price for my home contents insurance was very competitive and included a really good level of cover. The staff member dealing with my renewal was very helpful and professional. The only negative, despite the phone to renew was a free phone number, it took 15 minutes before my call was answered.”
“Someone needs to get your telephone system sorted quick called on monday 20 minutes wait to get an answer.
This must be costing you business because if i was not an exsisting customer i would just have put the phone down
Also your emplyees dont appear to takie any notice when you do complain”
