“I have always found Castle's employees to be helpful in all the dealings that I have had with them; they appreciate the changing requirements of the elderly and do not try to sell you cover which you do not need.
They provide comprehensive cover at a competitive price.”
“Well castle cover doesn't cover overnight. Be warned if you have a problem after 5 pm they won't do anything until the next day. My family have been in a house with no heating or hot water overnight when it's below freezing. Very poor service.”
“Seems pretty good, had one quote cheaper.but think the actual truth would out in the unfortunate event of having
To claim . Find it easier to renew than having to go through all the alternatives.”
“Very fuss free experience renewing my insurance, and an added bonus was the call was free of charge. Lovely lady that dealt with my renewal, so was very happy.”
“My experience with Castle is good, This is my second year I have purchased home Insurance cover from them. I tried all the comparison sites but no one beat Castle for cover and price.”
“I believe it is misleading for both your letters and staff to not mention VAT has not been included eg.' OK Mr Rankine that will be £186.93. How would you like to pay?' then the policy schedule arrives a few days later for £ 224.31! I will check other companies next year and will no doubt find someone cheaper for the year ahead willing to offer a loss leader hoping I will simply accept the inevitable increase on renewal.”
Hi, thank you for your comments. We are sorry to hear of your recent experience. If you would like to discuss your comments, please contact a member of our Customer Service team on the above email, we would be more than happy to help you. Kind regards The Castle Cover Team
“Very courteous and polite. Also assisted efficiently. I have used CC for some time now and would recommend them to anyone. I have only ever had one claim in my life and that is with CC and it was handled expediently with no bother. Thank you.”
“You only sent one postal reminder - no follow-up.
I spent 20 minutes, on 2 separate calls, listening to your moronic music while nobody answered the phone. Eventually I found a different number on the website and got answered within a minute, very satisfactorily, by someone called Ben (I think).
I then tried to find out how to register my house insurance for online action, specifically in the hope of linking it to my car insurance which I had previously registered. This involved talking to 3 different people, and I'm still not sure if I got the right advice.”
Hi, thank you for your comments. We are sorry to hear of your recent experience. If you would like to discuss your comments, please contact a member of our Customer Service team on the above email, we would be more than happy to help you. Kind regards The Castle Cover Team
