“Good service and smooth transaction, a slight delay with the approval due to wrong document sent as proof of no claim bonus (my error) as soon as I sent the right documentation policy was approved next morning.”
“There were problems due to your changing computer systems which resulted in multiple quotes art different prices and specified items being left out.
However these problems were eventually sorted”
Hi, thank you for your comments. We are sorry to hear of your recent experience. If you would like to discuss your comments, please contact a member of our Customer Service team on the above email, we would be more than happy to help you. Kind regards The Castle Cover Team
“This was a renewal quote . In comparison with other suppliers, this was still a very good insurance premium rate. I hope that future renewals won't disappoint. Unlike other companies (where they draw you in with a low quote for the first year and subsequently considerably increase it the following year), you have remained competitive. Keep up the good work.”
“Very competitive pricing for Home and Contents insurance.
No significant waiting for calls to be answered when telephoning.
Friendly and informative staff.”
“The person I spoke to was very helpful and explained how the quotation was achieved. When I told him that I would be moving house in the next few weeks, he took time to explain the procedure for contacting Castle Cover to arrange insurance on my new property.”
