“common sense prevailed with their customer services. new car bought and i couldn't change my policy on line (reg not on data base as yet) so i'm happy to say the £25 fee waived. so well satisfied with castle cover”
“I went on the internet as i always look for the best provider every year. From choosing castle and phoning them up the whole deal was done within about 15 mins. I will only deal with a live English speaking person now so top marks .”
“The only problem I had was providing proof of No-claim Bonus from my previous insurer. Castle Cover hadn't quite adjusted to the paperless way of handling this. They were helpful when I explained the situation by telephone but I still had to physically authorise my previous insurer to reveal my personal information to Castle, ie. renewal details including NCB. This seems quite crazy as Motor Insurance companies are legally permitted to share drivers' personal information with each other anyway!
By the way, I was a returnee to Castle Cover. They provided my motor cover some years ago. My insurer for 2013/14 was asking for a massive hike in renewal premium at a time when motor premiums were starting to reduce significantly in cost. I hope that Castle Cover will be equally competitive at next renewal as I would be very happy to stay with them.”
“Did not need to make a claim. Renewal price was too high with no negotiation, so did not accept. Better deal elsewhere. but only slightly better than GoCompare.”
