CatFlaps.co.uk Reviews

Name: CatFlaps.co.uk
Address: 3 Small StreetSt Philips, Bristol
Rating: 4.69

4.7 Rating 2,819 Reviews

93 %

of reviewers recommend CatFlaps.co.uk

Company Reviews

Questions

Metrics

4.7

Based on 2,819 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

0117 971 9922

Email:

info@catflaps.co.uk

Location:

3 Small StreetSt Philips
Bristol
BS2 0SQ

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CatFlaps.co.uk 4 star review on 25th February 2017

David Pugh

CatFlaps.co.uk 5 star review on 4th February 2017

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a Treat and Train from Cat Flaps, due to be delivered by Yodel. Yodel text to say it would be delivered by 9pm. At 8pm I text and rang the courier, no reply. I tried phoning Yodel, the automatic service hung up on me several times. I live chat online with Yodel at 9,30pm, who said it would be delivered next day. They have no idea why the courier did not attempt to deliver it and took it back to the local depot instead. I contacted Cat Flaps by email who asked Yodel to return it the them and they sent me one by Royal Mail, which I received promptly with no problems. Very pleased with the prompt solution when I made Cat Flaps aware of the problem. I went and bought 4 size D batteries for the main unit and one 12v 23amp battery for the remote. There is a Quick Set up Guide, an Instruction manual and a DVD included. It was very easy to insert the batteries in both the main unit and the remote and to set the radio channel on both. Choosing the size of kibble disc and inserting /removing it is easy. Putting the kibble in is easy. Sometimes one press of the remote delivered more than one piece of kibble, perhaps need the smaller hole kibble disc. I read the Quick Set up Guide and the first part of the manual, and watched the first part of the DVD. Then I set about training my dog to use the Treat and Train as per the instructions. There are step by step training instructions which I found very easy to follow, including common mistakes to avoid. My dog seemed to take to it quite well, going to get the treat when she heard the beep, looking at me before going to get the treat. As it was our first time, she did well when we stood near the Treat and Train, but when I moved several feet away, she has not yet got it 100% of the time. But a good first session. I have not yet used the touch stick and base, which is also included, to use in the next stage in the training. I am hoping by following the training step by step, on a daily basis, that in a few weeks time I will have a calmer well-behaved dog when visitors come.”

Helpful Report

Posted 8 years ago

“Excellent. A good product at a reasonable price (cheaper than anywhere else) and dispatched quickly.”

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Posted 8 years ago

“Excellent ! Good price, fast delivery & clear instructions.”

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Posted 8 years ago

“fortunately my previous cat flap purchase was one with a very similar cutout size, so the job was a comparatively easy. The overall frame size was similar to your 304W, so consequently I'm very pleased with the ensuing result. I must emphasise the aperture should be cut 'exactly' to the required size otherwise the external frame distorts, making the flap somewhat difficult to close properly. However I'm very pleased with the result. Thankyou for such a beautifully engineered facility, our cat has no problem gaining access or egress. Regards, John Pickett. ( order no. 305159 16211 PICKE004)”

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Posted 8 years ago

“Very good on-line service. Product sturdy and as described.”

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Posted 8 years ago

“Having had one of these excellent cat flaps for the last 16 years or so, it was time to replace it with a new one. Needless to say, as the original one had given meritorious service I opted for an identical model. It duly arrived packed most securely, & will be fitted once the weather improves. Bearing in mind the very reasonable cost of these devices, plus their robust construction, I recommend anyone seeking such an item to try this brand as I cannot fault it.”

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Posted 8 years ago

“excellent, quick service”

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Posted 8 years ago

“Replacement flap delivered on time, well packaged with easy to follow fitting instructions.”

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Posted 8 years ago

“Well very quick service and would recommend to everyone”

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Posted 8 years ago

“Didn't have the item in stock, but communication was good throughout, and they told me when it would be available, and delivered when they said they would. Unfortunately, I'd ordered the wrong item, but the returns process was simple and straightforward, and again, the communications were good.”

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Posted 8 years ago

“Super fast delivery and great choice of products.”

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Posted 8 years ago

“Unfortunately the cat flap I ordered was out of stock but I have now received it and it is fitted. I am happy with the quality of the cat flap shame it said in stock on the website but I would use the company again”

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Posted 8 years ago

“Great srevice”

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Posted 8 years ago

“Great very quick delivery. No problems at all.”

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Posted 8 years ago

“Really good with us in a couple days of order Brillant”

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Posted 8 years ago

“Great price and quick deliver”

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Posted 8 years ago

“The website was quick and easy to use. The choice was plentiful and the right product was identified easily. The communication was clear and informative. The speed in which the order was auctioned and delivered was impressive. Recommend using this site.”

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Posted 8 years ago

“good to be able just to buy a part! Quick service”

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Posted 8 years ago

“Amazing service, thank you.”

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Posted 8 years ago

“Excellent service and delivery”

Helpful Report

Posted 8 years ago

CatFlaps.co.uk is rated 4.7 based on 2,819 reviews