"I ordered a pair of black pants 1XWT, the order listed the correct size as did the packaging when the order was received. When I opened the package to try on the pants they were clearly too big and the size listed in the pants showed 2XWT. I went to the website to have the pants exchanged for the correct size. To my surprise, not as listed on the packaging or the FAQ, I was told by the customer service rep that I had to return the pants for a refund, pay $11 to return them at my expense and reorder the pants after they refunded me the cost of the pants. This is plain robbery! Very disappointed with the order and service."

"NO STARS\u2026I ordered from OneStopPlus.com. The order was quite large. Offers for percentages off and free shipping codes kept popping up. I entered the codes and things looked fine on my review. Imagine my surprise when my card had an additional $96 added for shipping. I contacted Customer Service only to get a response that since a discount code was applied the free shipping code was not valid because they only can apply 1 code per order. Believe me, when I say that had shipping been listed at that price I would never have completed the order(no one in their right mind would have)."

"I ordered an identical pair of capris that I had owned for years from them. The new pair was quite a bit thinner. I wore them 3 times & on the 3rd time the rear end completely split open with one step!! They were completely complacent & do not even offer an apology, let alone an replacement of the product. Not that I would buy them ever again. Their quality has gone down about 75%. Buyer beware."