Cavells Reviews

Name: Cavells
Address: 16 Mill Street, Oakham
Rating: 4.76

4.8 Rating 971 Reviews

94 %

of reviewers recommend Cavells

4.8

Based on 971 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01572 770372

Email:

info@cavells.co.uk

Location:

16 Mill Street
Oakham
LE15 6EA

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Cavells 5 star review on 1st February 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You don't ship to the USA therefore I Never received my order”

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Posted 1 year ago

“I liked the jeans but they were sent with a security tag on. I emailed customer service but didn’t get a reply so have posted back at my expense. Hoping I’ll get a refund for p&p but hard to know when there is no communication”

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Posted 1 year ago

“I was disappointed to have my purchase processed online only to receive a rather abrupt, form email saying my purchase was cancelled. There was no explanation, and no reply to my email when I asked what had happened.”

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Posted 1 year ago

“Order was cancelled due to no stock. I emailed to ask why the item was still on the website but got no response. Item is still showing as available?”

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Posted 2 years ago

“I am still waiting for my delivery😞”

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Posted 2 years ago

“Not great. Order was cancelled by Cavells”

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Posted 2 years ago

“Placed an order and was then informed a couple of days later that due to lack of stock the order had to be cancelled.”

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Posted 2 years ago

“Seems all dispatched well but then DPD became involved. Now it has been stuck in Stoke for over a week as it had been marked delivered when it had not been. They are unable to say when it will be now delivered.”

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Posted 2 years ago

“The Shoe The Bear loafers I got are bad quality”

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Posted 2 years ago

“I ordered on the Saturday and paid for express postage. I received a message saying my order had been cancelled a day or two after but no explanation or reason why. I was refunded but nothing else.”

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Posted 2 years ago

“My shipment got lost in the mail and i tried to contact the company but did not get a reply, I did not like this service as there was no help and no one I could contact and no one helped with my problem.”

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Posted 2 years ago

“Unfortunately Cavells were unable to fulfill my order, they had not updated their stock levels online. They reversed the payment pretty quickly though.”

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Posted 2 years ago

“Returns have to be paid for by the customer.”

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Posted 3 years ago

“Good evening I still haven’t received my paul smith crossbody bag as of yet! I was going to see if it gets delivered tomorrow as I am aware that parcel force have been very busy over the Christmas holidays. I purchased the bag on the 24th December. Please can you advise on where my delivery is at, as this was an expensive bag. I had a text from parcel force saying it was due for delivery on Wednesday 29th December but nothing has arrived as yet. Look forward to your prompt response Nicola Morris”

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Posted 3 years ago

“I am very disappointed that Cavells cancelled my order as they do not ship to Guernsey. As far as I am concerned I should have not been able to proceed with purchasing the item and Cavells should not have accepted payment. I am also disappointed that I never received a response to my email on the matter.”

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Posted 3 years ago

“Disappointing- You let me ... Place an order for a birthday present & then u sent me a refund the next day not the Paul smith mug I ordered ??!”

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Posted 4 years ago

“Stock issues leaving us without the Xmas gift we ordered. Customer service were unhelpful and seemed bored to be dealing with me suggesting this happens often.”

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Posted 4 years ago

“First time I bought from Cavells, the bag I was so looking forward to getting was faulty in such an obvious way.”

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Posted 4 years ago

“Item was out of stock Still haven’t refunded me a week later”

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Posted 4 years ago

“Was very disappointed with my first order with you, I saw a cap I wanted and put it in basket and then decided I may aswell buy a T-shirt to go with it which I also put in basket. I proceeded to place the order and pay for both items. A day or so later I received an email stating that the cap was no longer in stock but have shipped my T-shirt. It was too late by then for me to cancel this second item which I wish I could’ve done as I only really wanted the cap. I now have to look around for a cap....I feel like you should’ve stated before taking the payment etc that the item was out of stock.”

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Posted 4 years ago

Cavells is rated 4.8 based on 971 reviews