Cazana Reviews

Name: Cazana
Address: Keeton's RoadLondon, London, United Kingdom
Rating: 4.20

4.2 Rating 3,561 Reviews

79 %

of reviewers recommend Cazana

Company Reviews

Questions

Metrics

4.2

Based on 3,561 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

020 3608 7768

Email:

support@cazana.zendesk.com

Location:

Keeton's RoadLondon
London, United Kingdom
SE164EE

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Cazana 5 star review on 29th November 2017

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service and was very useful”

Helpful Report

Posted 4 years ago

Thank you for your feedback. Glad we were able to help.

Posted 4 years ago

“Why was the second check £5 more expensive than the first ?”

Helpful Report

Posted 4 years ago

We offer checks at three different pricing levels: - Silver check - £3.99 - some information such as stolen, written off and finance information is not included - Gold check - £19.95 for 5 checks (at £3.99 each) - contains full information but only available as a bundle of 5 - One off check - £14.99 for a single full check I wonder if you bought a gold multi-check the 2nd time around? If so, you have 4 more checks available to you on this.

Posted 4 years ago

“Very disappointed didnt show latest mot so nearly lost out on buying a beautiful van and guessing the mileage is bad was 20,000 over the top of original !!! Will not be using again waste of £14.99 😡😡😡”

Helpful Report

Posted 4 years ago

Sorry to hear this - please can you email us at support@cazana.com with more information to enable us to investigate.

Posted 4 years ago

“As a Business user www.motorclaimguru.co.uk ,Cazana is a fantastic tool! I love it, much much better than it's competitors. What is very very good, is when valuing vehicles, it brings up adverts of "comparable" vehicles, but also brings up the "EXACT" vehicle you are valuing if it has ever been for sale. Great for comparing previous condition and asking price. Cazana is an "invaluable" tool to my business.”

Helpful Report

Posted 4 years ago

Thanks for the review Tim - glad we're able to help.

Posted 4 years ago

“I personally think they con me for 20 pounds as on their main page they have given wrong estamate mileage due to that i spent 20pounds for wrong information, personally I will ask them to refund my money.”

Helpful Report

Posted 4 years ago

Thank you for your feedback. The vehicle mileage is calculated using an algorithm that takes in to account the mileage data from previous MOTs and vehicle listings where available. We also use the typical mileage covered for the specific make and model of the vehicle. Unfortunately, we are unable to know the precise mileage of a vehicle on a daily basis. As stated on the website the vehicle mileage shown is estimated and not is verified. These details should always be checked with the owner and other documentation that prove the mileage of a vehicle.

Posted 4 years ago

“Had my last car for seventeen and a half years so very out of touch with car purchase etc. Cazana enabled me to be in control of my next purchase. Grateful.”

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Posted 4 years ago

Great review. Glad we were able to help.

Posted 4 years ago

“I was lead to believe the cost was a lot lower than I actually paid. Trying to resolve this with Cazana staff was troublesome to say the least and very frustrating. They weren't open to an honest conversation and despite screenshot proof of the situation, they continued to say that nothing was misleading. I iwll not be using them again purely because of their attitude.”

Helpful Report

Posted 4 years ago

I'm sorry you didn't feel we were not open. We did explain the costs that are available to customers at three different pricing levels: - Silver check - £3.99 - some information such as stolen, written off and finance information is not included - Gold check - £19.95 for 5 checks (at £3.99 each) - contains full information but only available as a bundle of 5 - One off check - £14.99 for a single full check We also asked for a refund on your behalf and as yet, haven't heard whether that will be forthcoming.

Posted 4 years ago

“Highlighted the car was a Cat N however gave no details of what the Cat N was? If you are offering a so called comprehensive report as advertised then more details must be included as I could have obtained the same report for significantly less than what I was charged for this report.”

Helpful Report

Posted 4 years ago

Cat N (formerly D) - vehicles have not suffered structural damage, so the issue may be cosmetic or have a problem with the electrics that isn't economical to repair. Don't assume that these vehicles are safe to drive - non structural vehicles faults may include brakes, steering or other safety related parts

Posted 4 years ago

“Brilliant service thanks easy for me to use.”

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Posted 4 years ago

Great review - thanks very much

Posted 4 years ago

“Appalled, left feeling duped. It said in the initial option that I could buy 1 report & it would tell if car had been in an accident. Purchased report & it told me everything I already knew with a further purchase charge option inside that report to tell me what I needed to know. Absolute rip off, not transparent or a decent service.. too many layers & not enough transparency. Do not use unless you are prepared to pay out & follow a trail of scraps in an attempt to get any serious information. An absolute sham! 😳”

Helpful Report

Posted 4 years ago

Good Morning I am unable to see which report you paid for. - Silver check - £3.99 - some information such as stolen, written off and finance information is not included - Gold check - £19.95 for 5 checks (at £3.99 each) - contains full information but only available as a bundle of 5 - One off check - £14.99 for a single full check

Posted 4 years ago

“Used many times, always on point.”

Helpful Report

Posted 4 years ago

Thank you for your feedback. Glad you were pleased.

Posted 4 years ago

“Pricing options terrible. 1 Check £14.95 it 5 checks £19.95. Won't use again.”

Helpful Report

Posted 4 years ago

I am sorry you feel this way, please see below our pricing options. - Silver check - £3.99 - some information such as stolen, written off and finance information is not included - Gold check - £19.95 for 5 checks (at £3.99 each) - contains full information but only available as a bundle of 5 - One off check - £14.99 for a single full check The price of your chosen purchase is clearly stated at checkout, and unfortunately we cannot offer a refund in this instance as you have benefitted from the information provided.

Posted 4 years ago

“cost effective easy to use”

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Posted 4 years ago

Thank you for your feedback. Glad you were pleased.

Posted 4 years ago

“Excellent service! Peace of mind for £15! Every mot with advisory notes, valuation, previous owners. So much better than one a friend used when buying a car. Would definitely use again.”

Helpful Report

Posted 4 years ago

Thank you for your feedback. Glad you were pleased.

Posted 4 years ago

“Very pleased that took advantage of your service which has certainly given peace of mind before going ahead with purchase of vehicle”

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Posted 4 years ago

Thank you for your feedback. Glad you were pleased.

Posted 4 years ago

“Excellent for the price covered all.”

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Posted 4 years ago

Thank you for your feedback. Glad you were pleased.

Posted 4 years ago

“A disgrace- I have lodged a complaint and request for the fee I paid to be returned to me. Simple information on MOT and Tax completely inaccurate. No information supplied by you can be relied on. Again a complete disgrace. Please contact me in relation to this”

Helpful Report

Posted 4 years ago

I'm sorry you've not had the best experience Thomas. I did reply to your email to advise this was being looked into and I have chased this again this morning.

Posted 4 years ago

“good service very satisfied”

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Posted 4 years ago

Thank you for your feedback Gary. Glad you were pleased.

Posted 4 years ago

“Not what i expected, & no more than i already knew.. wasted money really Got the same info off general vehicle info free sites Wouldn’t recommend”

Helpful Report

Posted 4 years ago

Hi Gary I'm sorry you didn't feel the report was good enough. If you could email into support@cazana.com with details of what you would expect to see for free or what you felt was missing, I can get this looked in to.

Posted 4 years ago

“Easy to use with the policy emailed over within no time, very useful.”

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Posted 4 years ago

Great review - thanks very much

Posted 4 years ago

Cazana is rated 4.2 based on 3,561 reviews