Name: Cazana
Address: Keeton's RoadLondon, London, United Kingdom
Rating: 4.20

“Very disappointing at the moment. Never received the information required or promised. I have tried to contact them and requested a call back and a day later I’m still waiting.... Was not impressed with their customer services at all ☹️ As a dealer I have an account with HPI, but chose to use there services for date of owner change that they have failed to provide. So don’t do the same and waste your money! I will update if anything changes...”

Helpful Report

Posted 4 years ago

As far as I am aware we have now sorted the issue - please feel free to call us if you haven't received the information that you have requested.

Posted 4 years ago

“Information not up to date.?”

Helpful Report

Posted 4 years ago

Many thanks for your feedback - Please can you advise what information you were searching for, by emailing us at support@cazana.com

Posted 4 years ago

“Advertised as £3.99 charged £14.99 Not impressed”

Helpful Report

Posted 4 years ago

Checks are available to customers at three different pricing levels: - Silver check - £3.99 - some information such as stolen, written off and finance information is not included - Gold check - £19.95 for 5 checks (at £3.99 each) - contains full information but only available as a bundle of 5 - One off check - £14.99 for a single full check The price of your chosen purchase is clearly stated at checkout

Posted 4 years ago

“Car Analytics check is cheaper and more comprehensive. I was fooled into thinking that a Carzana check would include details of past car advertisements for the vehicle (at least I’d read that online) and that it would give a full history of all ownership changes, dates etc. But it doesn’t. I hardly got anything more than it gives on the free check. It’s a rip off and not a patch on the cheaper and much more comprehensive Car Analytics check.”

Helpful Report

Posted 4 years ago

I'm sorry you feel the report isn't up to date. If you'd like to email in to support@ukvehicle.com with details of what you feel is missing, we can look into it.

Posted 4 years ago

I'm sorry you feel the report isn't up to date. If you'd like to email in to support@ukvehicle.com with details of what you feel is missing, we can look into it.

Posted 4 years ago

“Dead straightforward to use - but did not tell me that the car had been sold again and had another new owner!”

Helpful Report

Posted 4 years ago

Sorry to hear this - please can you email us at support@cazana.com with more information to enable us to investigate

Posted 4 years ago

I'm sorry you feel the report isn't up to date. If you'd like to email in to support@ukvehicle.com with details of what you feel is missing, we can look into it.

Posted 4 years ago

“Only basic information provided, no detailed list of entries that you would find on an HPI report”

Helpful Report

Posted 4 years ago

Sorry to hear this - please can you email us at support@cazana.com with more information to enable us to investigate

Posted 4 years ago

I'm sorry you feel the report isn't up to date. If you'd like to email in to support@ukvehicle.com with details of what you feel is missing, we can look into it.

Posted 4 years ago

“does what it says on the tin at a very good price, wouldn't buy a car with out checking here first”

Helpful Report

Posted 4 years ago

Great review - Thank you

Posted 4 years ago

“the report is not up to date at all!”

Helpful Report

Posted 4 years ago

I'm sorry you feel the report isn't up to date. If you'd like to email in to support@ukvehicle.com with details of what you feel is missing, we can look into it.

Posted 4 years ago

“Way to expensive and doesnt give you all the information you need.”

Helpful Report

Posted 5 years ago

Checks are available to customers at three different pricing levels: - Silver check - £3.99 - some information such as stolen, written off and finance information is not included - Gold check - £19.95 for 5 checks (at £3.99 each) - contains full information but only available as a bundle of 5 - One off check - £14.99 for a single full check The price of your chosen purchase is clearly stated at checkout, and unfortunately we cannot offer a refund in this instance as you have benefitted from the information provided.

Posted 5 years ago

“Very good site easy to use and the values are very helpful.”

Helpful Report

Posted 5 years ago

Glad our information was helpful

Posted 5 years ago

“Thought I was buying a £3.99 check Only was charged £14.99. Very misleading.”

Helpful Report

Posted 5 years ago

Checks are available to customers at three different pricing levels: - Silver check - £3.99 - some information such as stolen, written off and finance information is not included - Gold check - £19.95 for 5 checks (at £3.99 each) - contains full information but only available as a bundle of 5 - One off check - £14.99 for a single full check The price of your chosen purchase is clearly stated at checkout, and unfortunately we cannot offer a refund in this instance as you have benefitted from the information provided.

Posted 5 years ago

“An excellent way of checking a cars credentials. Well worth the money”

Helpful Report

Posted 5 years ago

Great review - Thank you

Posted 5 years ago

“Very Misleading website, It says Gold service for £3.99 but I got charged £14.99 when I order a car check for a car. Very misleading.”

Helpful Report

Posted 5 years ago

Checks are available to customers at three different pricing levels: - Silver check - £3.99 - some information such as stolen, written off and finance information is not included - Gold check - £19.95 for 5 checks (at £3.99 each) - contains full information but only available as a bundle of 5 - One off check - £14.99 for a single full check The price of your chosen purchase is clearly stated at checkout, and unfortunately we cannot offer a refund in this instance as you have benefitted from the information provided.

Posted 5 years ago

“Paid £3.95 was debited £14.99 first and last time will use Beware misleading”

Helpful Report

Posted 5 years ago

I'm sorry you feel that way. Our checks are as as follows: - Silver check - £3.99 - some information such as stolen, written off and finance information is not included - Gold check - £19.95 for 5 checks (at £3.99 each) - contains full information but only available as a bundle of 5 - One off check - £14.99 for a single full check The price of your chosen purchase is clearly stated at checkout

Posted 5 years ago

Checks are available to customers at three different pricing levels: - Silver check - £3.99 - some information such as stolen, written off and finance information is not included - Gold check - £19.95 for 5 checks (at £3.99 each) - contains full information but only available as a bundle of 5 - One off check - £14.99 for a single full check The price of your chosen purchase is clearly stated at checkout, and unfortunately we cannot offer a refund in this instance as you have benefitted from the information provided.

Posted 5 years ago

“Waste mu money, useless”

Helpful Report

Posted 5 years ago

Sorry to hear this - please can you email us at support@cazana.com with more information to enable us to investigate

Posted 5 years ago

“Quick and easy”

Helpful Report

Posted 5 years ago

Great review thanks very much

Posted 5 years ago

“you do not send a link so you can redeem your other purchase. This is something you need to look into. Without this how are you supposed to know how to redeem them. Waste of money and sad you cant redeem”

Helpful Report

Posted 5 years ago

I am sorry about the issues you are having redeeming your checks. Please may we ask you reset your password here - https://cazana.com/password/reset Once reset you can log in and redeem your remaining checks.

Posted 5 years ago

“Found Carzana very dishonest and very unhelpful and need to show clearly how much they are charging for there services I would never use this service again.”

Helpful Report

Posted 5 years ago

I'm sorry you feel this way. Our checks are advertised as as follows: - Silver check - £3.99 - some information such as stolen, written off and finance information is not included - Gold check - £19.95 for 5 checks (at £3.99 each) - contains full information but only available as a bundle of 5 - One off check - £14.99 for a single full check The price of your chosen purchase is clearly stated at checkout

Posted 5 years ago

“I went for the advertised £3.99 HPI check and only found afterwards that it had cost £15. Very unhappy as the advertising was very clear at £3.99.”

Helpful Report

Posted 5 years ago

I'm sorry you feel that way. Our checks are as as follows: - Silver check - £3.99 - some information such as stolen, written off and finance information is not included - Gold check - £19.95 for 5 checks (at £3.99 each) - contains full information but only available as a bundle of 5 - One off check - £14.99 for a single full check The price of your chosen purchase is clearly stated at checkout

Posted 5 years ago

“You advertise the price for 3.99and I was charged 14.99 so it looks like the way you worded the things in your advert is misleading the service is good just the price is wrong”

Helpful Report

Posted 5 years ago

I'm sorry you feel that way. Our checks are as as follows: - Silver check - £3.99 - some information such as stolen, written off and finance information is not included - Gold check - £19.95 for 5 checks (at £3.99 each) - contains full information but only available as a bundle of 5 - One off check - £14.99 for a single full check The price of your chosen purchase is clearly stated at checkout

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Cazana Reviews