Celcom Reviews

Name: Celcom
Rating: 1.21

1.2 Rating 212 Reviews

5 %

of reviewers recommend Celcom

Company Reviews

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1.2

Based on 212 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Celcom 1 star review on 30th September 2024

Anonymous

Celcom 1 star review on 27th September 2024

Rose

Celcom 1 star review on 6th September 2024

Anonymous

Anonymous // 01/01/2019

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“celcom sngt laa butohh line prob nk masuk topup x boleh juboo siall”

Helpful Report

Posted 1 year ago

“Called today about the 35.00 per month free phone deal. The Lady badgered me. I'm currently paying $55 @ month. Am retired, they don't offer a senior discount. Now out of the blue. They're going to offer a free phone & $3495 @ G. I told her look up the date I started Celcom. She didn't answer, it's as I was out to rip the company off. I than said look up when I've ever missed a payment, no answer. She then started to threaten me with a higher level of customer service. Something is way wrong here. I finally said, I have only 2 words to say..... I'M DONE. I'll be looking.......”

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Posted 1 year ago

“There is a customer service lady operator named Nara (should be from the postpaid department) who should really consider changing her type of work. She does not has the correct attitude as a customer service provider. I am having issue with an outstanding bill, where I believed Celcom wrongly charged me. I've been making numerous calls to Celcom, none of the staffs could help with my request of checking the bill breakdown and details (to prove that Celcom charged correctly). Nonetheless, all of them tried to provide alternatives to help me. However, when I called today (8th of July, 2023, around 1.40pm), this lady, not only she sounded very dull and passive, but when I asked her what should I do, she quit offering help. Here's our conversation: Her: I can't help you check the bill breakdown because this is from the past. (I don't remember it exactly but it more or less means this way) Me: What should I do then? I ported out in January, but the bill is for Feb to March. Her: Miss, just pay the bill. Me: Sorry, you are asking me to pay a bill which I know I didn't subscribe to? Her: Yes, just pay the bill. The case is still ongoing because none of the staffs I have spoken to could solve it immediately. One said it is a technical issue and has sent it to the IT department, and will get back to me in 3 days. But it's been 2-3 weeks now and I am still being harassed with the Finder messages and calls every 2 days. At this point I am seriously considering changing to another telco company.”

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Posted 1 year ago

“After a plan upgrade from prepaid to postpaid they promised 6G and not even they can't maintain 5G i'm constantly at 4G bruh”

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Posted 1 year ago

“Xrasa malu ke line teruk mcm taik..pastu nk kutip duit mahal2..buat malu je pelancong asing pn bg bad reviews”

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Posted 1 year ago

“I purchased a 30 days international roaming service data plan for New Zealand trip via Celcom. Their partners are Vodafone & 2 Degrees in NZ. Once family arrived in Auckland, they couldn't find Vodafone network while 2 Degrees are forbidden to use. So despite numerous attempt to access on the data network, they failed to connect with the local network service provider. And after almost 8 days out of data network usage they only managed to find out Vodafone is not in operation anymore but changed to a new network provider name One NZ. So all the while during the trip, none of the services had been utilised because simply Celcom failed to inform customer of such change with their partner in New Zealand. And during complaints lodged to the Celcom customer service, a guy name Chin, didn't even notify us this changes & assist us to reconnect the network. So ultimately we paid almost RM 100 for nothing & we did ask for refund but they Celcom didn't promise to do anything for their mistake. We will never recommend anyone to use Celcom for roaming service & data network service in overseas. Try other service providers better.”

Helpful Report

Posted 1 year ago

“i went to celcom pavilion and ask regarding my phone care, my phone was stolen at 29/3/23 claim phone care at 30/3/23 and i want to claim my phone care like they said "very easy u can claim anytime on online website" and im asking about downgrade plan, so that guy said i can downgrade and still can claim that phone care anytime as long i pay for that so yah! now almost 3 weeks i still not received my device?? i go back to celcom pavilion and they not serve me well just said "later we call" almost 3 weeks i never get any feedback and my device!!!!???? wth????? celcom try to scamm me or what????? if you guys cannot do claim please give my money back! now easily said 35x24mnth declined?? are u kidding me???? that staff if u not sure with your answer pls dont try manipute me.I WANT REFUND!!!ALMOST 3 WEEKS I DID NOT RECEIVE MY PHONE AND THEY KEEP SAYING "WE GOT IT PROBLEM" the hell my friend same case with me within 3 days he get phone care claim!!”

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Posted 1 year ago

“Duduk kat bandar pun line haram J, apa bnda la celcom ni, duk kat kg bole la kira, ni tgh bandar, line kadang E!! Kepala hotak! Dalam hosp lagi la, nak call pun xlepas! Customer servis pun kelaut, staff semua makan taik ke apa. Dulu mmg best pakai celcom,, skng TIDAK LAGI”

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Posted 1 year ago

“Lousy customer services & have to call and waited for 1hr 30mins to come to an unsettled problem. Even the customer service line keep on cut off. 👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻”

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Posted 1 year ago

“LINE TAK OK BUFFERING SETIAP MASA MASALAH APA KERJA TEGENDALA SEKARANG AKU TUNTUT KAT AKHIRAT KALAU FAIL”

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Posted 1 year ago

“Anjing babi punya celcom”

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Posted 1 year ago

“I want to change my contract to take a decide bundle. The staff say they can't give the phone to me because the IT system is trouble and can't update the contract. In first the staff say 24 hour will change but already wait for more than one week. Their own IT have trouble, how your can manage your customer network. I feel very bad experiece in celcom”

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Posted 1 year ago

“Unstable network even in the middle of night. Unlimited experience not really unlimited. Why pay more for uncapped speed when it still slow? Celcom try to scam user by capping the speed.”

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Posted 1 year ago

“In Eco Majestic, mobile data signal is very bad.. please make plan to improve,as this area is booming now..”

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Posted 1 year ago

“My disappointment on this telco at it finest. SLOW INTERNET WITH EXPENSIVE PLAN, TERRIBLE COSTUMER SERVICE, AND THE FUP ONLY JUST 60GB, after you ran out of your FUP the plan you buy most likely useless since the " unlimited " not really that unlimited at all.”

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Posted 1 year ago

“Last week I walked in to Midvelly Celcom customer service center to terminated my Home Fibre, they promised will come to collect back home fibre on today 12:30pm 9 Jan 2023. But until now, no one comes to collect it, I have been waiting at home for 3 hours. Will never ever use for CELCOM LINE again, BAD SERVICE! WORSR CUSTOMER SERVICE EVER!”

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Posted 1 year ago

“I have been requesting to change telco provider from Celcom Postpaid to other telco provider for more than 2 weeks now. There is an issue regarding this at Celcom side and till now, no solid response has been given by Celcom. Meanwhile, my postpaid bill is racking up while they are resolving this issue.”

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Posted 1 year ago

“Bad line, bad customer service. All bad !”

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Posted 1 year ago

“I have been using Celcom for almost 5 years. During COVID-19 lockdown celcom mobile internet is the fastest in my area compare to other service provider. But, since 3-4 months ago, it becomes the worst ever. I've tried all the suggestions that I could find on the internet to boost the speed but none of them work. Really frustrating!”

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Posted 1 year ago

“I visit Malaysia for a short period of time every few months when I visit my in-laws. During that time I would like to have a good access to the internet. Unfortunately the connection is very slow for long periods of time and occasionally its good. When I called the customer service I listened to the ambitious plan of 5G nationwide! I couldn't believe my ears what's the point of starting 5G when many areas don't even have basic internet connectivity! I don't get this selective internet connection. It's like the bandwidth is shared between areas ! I also checked the base station signal and it was good but with no internet! Being connected nowadays is very important because of people have online business and online meetings, with these connectivity unfortunately it's not feasible. Please get your 3G, 4G network up and running with decent speeds first before dreaming of 5G! Good luck”

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Posted 1 year ago

Celcom is rated 1.2 based on 212 reviews