“We cancelled Centurylink June of 2024 because we were moving. It is now January of 2025 and they still were billing us. Unfortunately, we did not realize they were still billing us. We have notes of the cancellation, but they tell us today that they don't see any notes about our June call. That is almost $1,000 that they took.”
“My Wi-Fi is so weak…usually at 1 to 1 and a half bars. When I’ve have reported it, the operator said it looked fine on their end, and it would cost $100 for someone to come take a look at it.
In addition, I have about 2,000 email messages that are a result of information sharing. I used to be able to trash all of them with one push of a “select all “tab. Now, I must go through them one by one. I have no time for that, and they keep piling up. Soooo frustrating.!!”
“We ordered high speed internet waited 5 different days and times and no one showed up, but we received a bill for services. We have atleast 8 conformation billing. WE have spent 12 hours on the phone with centurylink, received different information each time. This is not acceptable for a million dollar plus company, We are very upset. Tried talking to a supervisor that didn't work. What does a person do?”
“They have a small, tasteful collection of hand-made items including cards and coasters. The designs are hand-drawn by the two artists who run Ink Inc. and they are unusual and quirky. The items arrived very quickly and well packed. One item had been missed from the package and they sent two by return by way of an apology. Good, old-fashioned personal service.”
“I was a Centurylink customer for 30+ years. Only DSL is available in my area. Though we paid for up to 40 Mbps (fastest available on my street), we got 17-20 at most. This was fine until we wanted an alarm system with cameras and then too slow. After confirming with their tech support that there was nothing I could do, I called to cancel the DSL service with an explanation. They charged me a $200 cancellation fee. Even talking to the supervisor did not help because NOW they wanted to send someone out to get it faster. Funny, they did not offer to do that when they were talking to the alarm installation people. It is unconscionable to treat utility customers who have no option for other service this way. Bye bye Centurylink.”
