Cerascreen UK Reviews

Name: Cerascreen UK
Address: Gueterbahnhofstr. 16, Schwerin, Mecklenburg-Vorpommern
Rating: 2.81

2.8 Rating 37 Reviews

35 %

of reviewers recommend Cerascreen UK

Visit Website

Phone:

385 74139002

Email:

https://cerascreen.my.site.com/s/contact-us?language=de

Location:

Gueterbahnhofstr. 16,
Schwerin
Mecklenburg-Vorpommern
19059

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service but slow turn around time for results”

Helpful Report

Posted 1 week ago

Dear James, Thank you for your review! We're glad to hear that you found our service to be good. We understand that a quicker turnaround time for results is important and we appreciate your feedback. We're continuously working to improve our processes to enhance the experience for all our customers. If you have any further questions or need assistance, please don't hesitate to reach out. Best regards, Your Cerascreen Customer Support Team

Posted 1 week ago

“I am only giving this product a 3 star for the following reasons. 1. The time it took from ordering the test kit to receiving it was enormous. 2. I have only just sent the test back, so have not received any results yet.”

Helpful Report

Posted 4 months ago

Dear Annie, Thank you for taking the time to share your thoughts with us. We genuinely appreciate your feedback and understand your concerns regarding the delivery time for your test kit. We are continuously working to improve our processes to ensure that our customers receive their products as quickly as possible. We hope that once you receive your results, they will meet your expectations and provide the insights you need. If you have any other questions or need assistance in the meantime, please feel free to reach out to our customer support team. Best regards, Your Cerascreen Customer Support Team

Posted 4 months ago

“Results seems to have slowed down”

Helpful Report

Posted 8 months ago

Dear Peter, Thank you so much for taking the time to share your feedback about Cerascreen UK. Our team always gives their best to supply you with results as fast as possible even in difficult times. We hope your next experience will be a better one! Warm regards, Your Cerascreen Support Team

Posted 7 months ago

“Good service but the increase in price means being able to use the service less often. A cheaper price would allow for more regular tests.”

Helpful Report

Posted 9 months ago

“I've been asked for a review before results have even been sent. The process to get the kit was easy. Choose pay and it's delivered. The test itself was also easy enough. The time taken to get results is quite lengthy. It appears that the tests are sent to a distribution centre prior to then being sent to a lab and then tested. Still waiting for results.”

Helpful Report

Posted 10 months ago

“App isn’t very good. Had an email to say they had received my sample but the app doesn’t say that and still says it is waiting for the sample.”

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Posted 11 months ago

“I am not happy customer ! Happened the same last year and this year AGAIN !!! I posted my mineral deficiency test on 17th of April 24 and it’s 3rd May and I have not got my results !!! All they say is that there are delays but they told me this even last year ! They really need to change something ! I won’t be buying tests from them anymore and I have purchased tests since 2021 ! I had enough !”

Helpful Report

Posted 11 months ago

Thank you so much for taking the time to provide us with your valuable feedback on Cerascreen UK. We truly appreciate it! Your sample has been analyzed since 26 April. Please note that the evaluation of the mineral test takes up to 5 working days. These are due to the public holiday in Germany not yet around, we ask for your understanding.

Posted 11 months ago

Cerascreen UK is rated 2.8 based on 37 reviews