Cerascreen UK Reviews

Name: Cerascreen UK
Address: Gueterbahnhofstr. 16, Schwerin, Mecklenburg-Vorpommern
Rating: 2.81

2.8 Rating 37 Reviews

35 %

of reviewers recommend Cerascreen UK

Visit Website

Phone:

385 74139002

Email:

https://cerascreen.my.site.com/s/contact-us?language=de

Location:

Gueterbahnhofstr. 16,
Schwerin
Mecklenburg-Vorpommern
19059

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It helped me to be able to speak to somone on the phone and explain my problems with Login. The lady was most helpful and I have since been kept up to date with the process of getting my results of HEAVY METAL TEST. A personalised service. Thank you.”

Helpful Report

Posted 1 month ago

Dear Catherine, Thank you for your lovely 4-star review! We're thrilled to hear that our team was able to assist you with your login issues and that you found our service to be personalized. Keeping you updated throughout the process is important to us, and we appreciate your feedback. If you have any further questions or need additional support, feel free to reach out anytime! Best regards, Your Cerascreen Customer Support Team

Posted 1 month ago

“Quick to receive test and fairly quick to process too. Only annoying thing is that the app doesn't remember your language choice; so every time I use it I have to first change my language back to English before I can read anything. That bug could do with being fixed as it gets annoying very quickly :)”

Helpful Report

Posted 2 months ago

Dear Reviewer, Thank you for your thoughtful 4-star review! We're pleased to hear that the testing process was quick and efficient. We apologize for the inconvenience you're experiencing with the app not remembering your language choice. Your feedback on this issue is valuable, and we will work towards resolving it to enhance your experience. Should you have any other questions or concerns, please don’t hesitate to reach out. Best regards, Your Cerascreen Customer Support Team

Posted 2 months ago

“Very useful and comprehensive report thank you”

Helpful Report

Posted 4 months ago

Dear Reviewer, Thank you for your kind words and 4-star review! We're delighted to hear that you found our report to be useful and comprehensive. Your feedback inspires us to continue providing valuable insights to our customers. If you have any questions or need further assistance, please don't hesitate to reach out! Best regards, Your Cerascreen Customer Support Team

Posted 3 months ago

“This is s bit early as all I have done is do the blood samples and post them. The process was simple and explained well. Let's wait for the results before a final review.”

Helpful Report

Posted 4 months ago

Dear Ken, Thank you for your review and for sharing your initial experience with us. We're glad to hear that you found the process simple and well-explained. We completely understand that waiting for results can be a challenging part of the experience, and we're here to support you every step of the way. Once your results come in, we hope they meet your expectations. If you have any questions or need assistance in the meantime, please don’t hesitate to reach out. Best regards, Your Cerascreen Customer Support Team

Posted 4 months ago

“Difficult to write a review now as have not received result yet.”

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Posted 6 months ago

Dear Reviewer, Thank you so much for taking the time to rate Cerascreen UK with 4 stars! We truly appreciate your feedback and are glad to hear that you have had a positive experience so far.

Posted 6 months ago

“The testing seems good, but I requested a follow up contact to discuss my results. Unfortunately the link they provided would not accesss the calendar to book the follow up appointment. Also a link came in a foreign language qhich I could not understand.”

Helpful Report

Posted 9 months ago

“Good service I would recommend speeding up the service as waiting 4 weeks or more to receive the results is a bit frustrating and off putting. The service is good but I’m reluctant to recommend it to others due to the length of waiting time. I hope you’ll take this into consideration”

Helpful Report

Posted 10 months ago

“I almost gave you 5 stars. The good points : You sent the test kit in time. The test kit was easy with clear instruction And the app easy to use The update about the progress after I sent back the test is very helpful ( especially that I am in the uk in in take longer until it arrive to your lab ) Why not 5* ? 1 on your website ( or app) it was written that customer are entitle to have one call to get advice about the results . I tried and asked for advice but did not receive any call or communication from you ( except the result of the test on the app) It take a long time until my "sample " is arriving back to your lab and until I can see the result . ( although I specially drove to deliver it to the Royal Mail Center on Monday at 8 am... I ordered the test twice . I realise that this iodine test ( from urine ) is testing the level of iodine in urine which can change every day according to amount of iodine I ate during the day or few days before the test . So it is not the same as iodine in blood or during the last month. However if you can give me discount I may consider to order it several times to view the level of iodine each time. Do you have any deal or open to have a deal with a healthcare company in the uk who provide health style advice and can recommend or offer your test to their customers . Best regards Tuvi”

Helpful Report

Posted 1 year ago

Thank you so much for your detailed feedback! We truly appreciate your positive comments about our test kit, instructions, app, and the updates on your test progress. It's great to hear that these aspects of our service met your expectations. You can book a session with our coaches in your results report to receive further information on your results. The colleagues will call you at the appointment. As for your suggestion about offering discounts for multiple tests to monitor iodine levels, we appreciate your interest. Unfortunately, this is not possible until now. Regarding partnerships with healthcare companies in the UK, we are always open to collaborations that can benefit our customers, but none currently exist. Thank you again for sharing your feedback with us!

Posted 11 months ago

Cerascreen UK is rated 2.8 based on 37 reviews