Chain Reaction Cycles Reviews

“ I requested a refund of my postage and heard nothing since. ”

“ it’s taken till now… 10/01/2024 to only have my postage refunded (which will take 5 days to refund) and CRC have now washed their hands of the issue…. ”

“ i am a student and had no more cash, now i have to wait until the refund came back 5 days later. ”

“ returned a item due to a fault and its been well over a month since they received it and still no refund, on line chat ussles emails you just get an automated responce been with them since mail order 25 years ago and now really poor customer service to the point i won't use them again ”

“ I asked for refund, no reply! So, DO NOT TRUST THEM! They will simply take your money and you will never receive your order. ”

“ I believe this company is a completely fraud. Gift Voucher bought for 200 Euro, order placed...then ordered lost! Zero attention from the Customer Service team, money refund is not provided either. It is a complete waste of time and money! ”

“ Shipment never arrived. Very bad customer service. Unable to assist. No refund ”

“ Terrible customer service. Bike part faulty and identified after 20 minutes of cycling. Reported to Chain Reaction Cycles who are refusing to offer any help/advice, let alone a refund, and claiming I caused the fault. I would not buy anything from this company again and would encourage others to avoid too. ”

“ Customer service is non existent. My order never arrived and to get a refund they wanted me to sign a declaration form that implies that I am not making a fraudulent claim. Took more than 3 months to make a refund and do note, it’s their policy that refunds will only be made after the item arrives back in their warehouse. Don’t waste time with CRC. ”

“ They offered me £50 cash back and a set of BMX pedals as compensation, I asked them to collect the bike and refund me, it was collected a week later then 5 days later it came back again, it’s taken nearly three months, about 40 emails ,10 Live chats And waiting in three days for a delivery too solve a problem for a bike that was sent to me faulty, which they had admitted. ”