Changing Habits Reviews

Name: Changing Habits
Address: UNIT 2/29 Premier Cct, Warana Qld, Warana, Queensland
Rating: 4.84

4.8 Rating 1,173 Reviews

96 %

of reviewers recommend Changing Habits

4.8

Based on 1,173 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

754937135

Email:

info@changinghabits.com.au

Location:

UNIT 2/29 Premier Cct, Warana Qld,
Warana
Queensland
4575

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have always been happy with this product. This time postage took 2 weeks which was a real surprise! I usually post Express but your prices have doubled. I ordered 2 bottles and the price is now per bottle whereas in the past it was $10 for 2 bottles. I can see you have nice packaging now but I don’t feel it is necessary. I would rather keep the prices lower and just bubble wrap. I hope my feedback helps. Thank you Tanya”

Helpful Report

Posted 1 month ago

Hi Tanya, thank you for your feedback. We're glad to hear you've been happy with our product overall. We understand that shipping times can sometimes be a let down, and we appreciate you bringing the recent delay to our attention. We also value your thoughts on the pricing and packaging; your input is crucial as we make decisions about how to improve. We hope to provide you with a more satisfying experience in the future 😊

Posted 1 month ago

“Great products but terrible website and ordering platform!!! Please please update this.”

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Posted 2 months ago

Hi Kelly, thank you for your feedback. Can you please get in contact with our customer service team and let us know specifically why you were unhappy with the website and ordering platform so we can make any necessary changes. Have a lovely day :)

Posted 2 months ago

“I can never log into my account, so I never earn any rewards. The website is very hard to navigate too. I search for a product and blogs come up before the product in the shop. Also, the delivery can take 1.5 week or 3 weeks, depending on the delivery company used apparently.”

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Posted 2 months ago

Hi there. Have you tried reaching out to customer support? They will be able to help resolve your login problems. Standard shipping normally takes no longer than 7 business days, but unfortunately there were some delays over the Christmas/boxing day sale period with all courier companies. When you're searching for a product on the website, please make sure you are on the "shop" page before searching for a product. If you're on the main page and use the search function it will bring up all results, including blogs. The customer support email is info@changinghabits.com.au

Posted 2 months ago

“The ordering process was good and I received the products reasonably quickly. However the reason I have given two stars is because this week I received an invoice asking me to pay for the products I received and which I had paid for when ordering. I checked my bank account and the payment had come out on the day I ordered. I tried to reply and email back about the invoice issued, including going to the website and looking for contact details there, but all emails and attempts to contact changing habits failed to send. This wasted a lot of my time and was frustrating. I am hoping I do not receive a debt collection or anything stupid like that. Definitely put a bad taste in my mouth about this ordering experience.”

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Posted 1 year ago

Hi Tim, there was an issue with an automated system on our end as part of the sale transition. You are right, your account is definitely up to date and there is no amount owing. We apologise for the inconvenience that this has caused you.

Posted 11 months ago

“I would have appreciated an online welcome maybe that runs once a month or twice a month times where anyone who signed up that month could meet the founder and help answer questions. The book is good but I didn’t receive it right away and found myself struggling to get started.”

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Posted 1 year ago

Hi Lois, there was a welcome email send to you after you purchased the program, did you receive it at all? If not, it may have gone through to your junk folder. In the welcome email it shows you how to log into your account, which is where you can access the protocol information before your pack arrives in the mail. It also lets you know how to connect with our protocol coaches, if you would like support or guidance before, throughout and after the protocol. Our admin team are always here too if you have any questions at all - info@changinghabits.com.au

Posted 1 year ago

“Wondering if you still do the hunter and gatherer food program?”

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Posted 1 year ago

“Normally delighted with my deliveries, however, this last delivery arrived with the FLP Support Drops having leaked as the protective wrapping was quite wet when removed. This was VERY disappointing since they are SO expensive and will probably impact the length of this round by not lasting the full 43 days.”

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Posted 1 year ago

Hi Rhonda, I'm sorry to hear that the Support Drops leaked in transit. If you contact us at support@changinghabits.com.au or alternatively on 07) 5493 7135 we would be happy to replace it for you.

Posted 1 year ago

“Product is fine but it took 3 weeks to arrive”

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Posted 2 years ago

“Easy to order from. Arrives promptly.”

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Posted 2 years ago

“Have had trouble ordering. When I joined I should gave $20 coupons. Been into coupons but not there.”

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Posted 2 years ago

Hi Charlene, sorry to hear you've had some trouble accessing your coupons. Please email us at enquiries@changinghabits.com.au so we can get those to you asap.

Posted 2 years ago

“Hello, I love the products, support and the science behind the products and healthy living/weight concepts. The philosophy really works and if followed it will provide positive results for individuals. I have a problem with the amount of time it takes to receive products after they are ordered. You have to order a month in advance almost to ensure you do not run out of supplies. I know there are long delays with Aus post however, I purchase products on line all over Australia and always receive the products in a reasonable time frame. I hope this feedback provides an item to consider and rectify. Kind Regards Dhana”

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Posted 2 years ago

“Ordered 2 bottles of drops the day before I flew to Tasmania for 11 days from the Pilbara. When I got back drops still had not arrived. Seems to always be the case with items coming from Changing Habits are you saving money on postage by using a low priority Aust Post service ?”

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Posted 2 years ago

Hi Luke, Sorry to hear you have not received your parcel and I would suggest you reach out to support@changinghabits.com.au to follow up for you. We always aim to post orders placed before midday on a business day to go out that day. We use Australia Post tracking system, which will send you tracking details. This is a regular post and not a low-priority service. We also offer the option of express post. We definitely have seen a rise in delivery delays with Australia Post since Covid, which we understand is frustrating for our customers.

Posted 2 years ago

“The online shop was a bit difficult to navigate”

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Posted 2 years ago

“Was sent the wrong item, have phoned twice and have still not received the correct item. Ive had no problems in the past.”

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Posted 3 years ago

“Most of the time I have found this program amazing however I recently asked a question on the fb page and it was deleted and I was not told why found this rude and I didn't feel the question was inappropriate it was just in regards to if having to take thyroid medication for an inactive thyroid would affect the program?”

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Posted 3 years ago

“I have been using your products for many years and I love them but very disappointed that so many of them have been sold out for a long time with no indication of when they will be restocked.”

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Posted 3 years ago

“Love the products but find the website and ordering/postage calculations difficult at times”

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Posted 3 years ago

“Cannot tolerate Health Essentials. Nauseated all day”

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Posted 3 years ago

“unfortunately, my orders were delayed and mixed up several times. this delayed my start date however all orders have now been recieved.”

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Posted 3 years ago

“HI there all arrived nice and on time.”

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Posted 3 years ago

Changing Habits is rated 4.8 based on 1,173 reviews