“They deducted 213 GBP for my order. 5 days later, they cancelled my order without even an email to notify me. I saw a return of 199 GBP to my credit card, from them. When I opened the order details it just says 'cancelled'. No explanation, no care, phones off for the weekend, no email reply 2 days later, and they returned 14 GBP less then deducted 5 days ago. Avoid this website it seems like a scam.”
“Poor Customer Service & Business Practices
Extremely poor customer service! They are also known as Tootonic Ltd. If you purchase from them, prepare to be taken. I purchased 5 items through their website and made sure to verify the sizes of the items in my cart before checkout but when I received the confirmation email the sizes of the items I ordered had been changed. I immediately reached out to them and received a response late the next day stating the items were already shipped. I then inquired about returning the items and was told that they did not cover return shipping - hence it would cost me MORE to return the items than what it cost to actually purchase them and have them shipped to me via their company rate - I then asked why I should be out money for their mistake and never received another response from them. Extremely fraudulent company! Beware!”
