bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.89

3.9 Rating 4,410 Reviews

71 %

of reviewers recommend bp pulse

3.9

Based on 4,410 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About bp pulse:

The UK’s biggest name in electric vehicle charging. Trusted by thousands of owners, businesses and councils; with over 50,000 customers across the UK and Europe.

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 1 star review on 24th January 2022

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“great service thankyou”

Helpful Report

Posted 5 years ago

“Excellent service.”

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Posted 5 years ago

“Lack of communication, not knowing what's going on, too long a wait to have unit installed. Promised info by email and it never arrives ( some still hasn't). TOTAL SHAMBLES AND WOULDN'T RECOMMEND TO ANYONE.”

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Posted 5 years ago

“I felt like I wasn’t really kept up to date with my application, and that I had to chase things up to get something booked in. Overall though, pleased with the product, installation lead time was actually much shorter than expected.”

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Posted 5 years ago

“Workman didn’t clean up his mess but our charger is excellent”

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Posted 5 years ago

“My first dealings were most disappointing as when I was chasing up my installation no calls were ever returned. I appreciate that as a cable run of nearly 50m was involved that it was essential for a survey. However, It took three and a half weeks between my order of my i3 and an inquiry to Chargemaster to when the electrician came and 6 weeks before my Chargemaster being fitted.”

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Posted 5 years ago

“It took you a long time to install.”

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Posted 5 years ago

“I was disappointed by the preliminary survey which was conducted by email only and messages were batted back and forth with digital images attached. There were requests for an isolation switch to be installed then this was later rescinded; a request for the distance between the charging point and the electricity meter, though the charging point was to be connected to the electricity supply in the garage. Apparently the image of my garage consumer unit necessitated a new replacement to be installed but my electrical engineer said it was fine but the electrical wiring was not suitable for a 32 amp supply. This required a new cable to be laid, buried and installed on the day before the charging unit was to be installed. All of the above could have occurred in a calmer more timely fashion if only a site survey by one of your electrical engineers was conducted in advance of the Charging Point installation. I cannot find fault with the installation of the charging point itself; the engineer was friendly, efficient and speedy.”

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Posted 5 years ago

“Good service on the phone before instillation ,and excellent, polite and helpful engineer to install.”

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Posted 5 years ago

“The charge point installer was extremely knowledgeble and helpful , and showed real commitment to his work . The quality of the work was to a high standard, however it is not a "smart" charge point and does not have some of the features and intelligence of some of the later generation charge points (such as varying charge amount, bi-directional flow, remote operation etc)”

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Posted 5 years ago

“There are two sides to this - the installer was great, did a fantastic job, no complaints. However, dealing with the office based team was a terrible experience. I lost count of how many times I was told they would call back and didn’t, no response to emails, etc. I also had my install appointment cancelled on the whim of one of the staff who took upon themselves to decide that I needed an electrical component fitted before they could install - it didn’t!”

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Posted 5 years ago

“Professional service”

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Posted 5 years ago

“It works well”

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Posted 5 years ago

“Product was good and fitter did a great job, process to get the fitting booked was very painful and required a lot of chasing”

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Posted 5 years ago

“Works very well”

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Posted 5 years ago

“Installer was very friendly and professional during the install That unit itself is fantastic and very easy to ise”

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Posted 5 years ago

“BP Chargemaster fitted my terminal very effectively and on time, I would recommend them to anybody.”

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Posted 5 years ago

“They sent the wrong charging point to the installer. They frequently mentioned the wrong date in correspondence.”

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Posted 5 years ago

“Great product”

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Posted 5 years ago

“Very good service fitter was very helpful when in stalling the charger over all a good service.”

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Posted 5 years ago

bp pulse is rated 3.9 based on 4,410 reviews