Checked.com.au Reviews

Name: Checked.com.au
Address: 157, Walker Street, North Sydney
Rating: 4.79

4.8 Rating 449 Reviews

95 %

of reviewers recommend Checked.com.au

Company Reviews

Metrics

Info

4.8

Based on 449 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

1300 266 021

Email:

feedback@checked.com.au

Write Your review

Tell us how Checked.com.au made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ryan T was quick to provide the correct details. Keep it up! Marie”

Helpful Report

Posted 1 day ago

“"I had a fantastic experience with the Customer Success Team, specifically Jett and Reilly. I was initially confused about the correct type of police check needed for my citizenship application, and they quickly clarified that I required a federal police check, not just a standard police check. They were incredibly helpful and, to my surprise and delight, immediately processed a full refund of my payment. Their prompt and accurate assistance saved me a lot of time and potential frustration. I'm very grateful for their excellent service. 5 stars!"”

Helpful Report

Posted 1 month ago

“La gente de atención al cliente fue muy amable y rápida ayudándome con lo que necesitaba”

Helpful Report

Posted 2 months ago

“My sincere apologies. I don’t know all the name names of the people that was so very helpful. One of the names is Liam. Communication between us was very smooth and effective. Everything I required was done promptly and helpful. Thank you so much for the outstanding service and your kindness. Kind regards, Janette Bradfield.”

Helpful Report

Posted 3 months ago

“Fantastic turn around time. I was pressed for this check as I needed it for work Monday (it's Friday 2.26pm). I paid for the express service and received my police check at 2.38. Thanks Jason and Reilly for your assistance :)”

Helpful Report

Posted 3 months ago

“Oliver rang me back in a timely manner, was pleasant and exceeded my expectations for the call. He listened well, progressed the issue and got a police check result within moments. It was it was extremely helpful to speak with him, and his confidence in the process, reviews and other problems/resolutions made me happy to have spoken with him in person. Online chat, when people are multi-tasking, is inefficient and inspires little confidence. It’s a problem for checked to address: trying to limit customers to online chat damages confidence in checked and its processes. You’ve asked your staff to divide their time between different tasks, and it shows. It damages confidence in checked’s capabilities and customer service. Thank you Oliver - have a lovely week.”

Helpful Report

Posted 1 year ago

“Fast service, so easy to use! Help if you need it!”

Helpful Report

Posted 1 year ago

“Great service by everyone involved in the processing. Luc, Isabella and Tino were very prompt in doing their parts in the processing. Paid $75.00 for the service, and it is fully worth it. There is also a AFP online site which says a processing time of 15 days. for a fee of $55.00. My application was processed within 24 hours.”

Helpful Report

Posted 1 year ago

“5 Starts = Great service Excellent service from checked support team.”

Helpful Report

Posted 1 year ago

“Quick response and solved my problem within no time”

Helpful Report

Posted 1 year ago

“I applied for a National Police Check via the Checked.com.au website. The website is easy to use, and the price is very reasonable indeed. Because I use an e-passport, I was unsure about some of the details I had to upload. As a retired person this can become a nightmare - but the Customer Success Team contacted me within minutes and notwithstanding the 30 minutes or so this required, they remained patient, courteous and focused and talked me through the process, to the end. The initial responder and the other team members, named Luc, Liam, Jett provided the best customer service I have experienced ever - without exception. A very impressive team delivering a quality outcome. Highly recommended!”

Helpful Report

Posted 1 year ago

“A great team to work with. I have received prompt and professional service every time. 😃”

Helpful Report

Posted 1 year ago

“Wa a great help thank you for assistanves”

Helpful Report

Posted 2 years ago

“Luc from customer support was very thorough & quick at responding & helped to deal with my email enquiry. 5 stars 🤩 thank you Luc!”

Helpful Report

Posted 2 years ago

“Abby was a great help running me through the process. She kept getting back to me so I found things easier. She was very kind and a credit to your organisation. Margaret”

Helpful Report

Posted 2 years ago

“Abby was very helpful and ran me through the process I needed.”

Helpful Report

Posted 2 years ago

“Denzel, Renee and Miranda from the Customer Success Team went above and beyond in their service. They greatly assisted throughout the application process, were in constant communication keeping me updated and the turn around time was very prompt. I highly recommend this Company and the excellent service provided by their team.”

Helpful Report

Posted 2 years ago

“Fantastic service, especially from Sophie A, Millie, and Luc who all helped me quickly and efficiently. Great quality of service”

Helpful Report

Posted 2 years ago

“Amazing customer service, super professional and helpful and quick to help me when I encountered problems. Really wonderful and high quality standard of service. Highly recommend this platform!”

Helpful Report

Posted 2 years ago

“Suzy was very supportive, patient and knowledgeable.”

Helpful Report

Posted 2 years ago

Checked.com.au is rated 4.8 based on 449 reviews