Chelsea Megastore Reviews

Name: Chelsea Megastore
Address: Chelsea Megastore c/o Kitbag Ltd Greengate, Manchester
Rating: 1.25

1.3 Rating 119 Reviews

6 %

of reviewers recommend Chelsea Megastore

1.3

Based on 119 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Chelsea Megastore:

The Official Online Megastore of Chelsea Football Club. Over 1,000 official Chelsea products including the latest Chelsea Home Kit, training range, Chelsea fashion, homeware, equipment, gifts and much more.

Visit Website

Phone:

0871 231 0005

Email:

customer.services@chelseamegastore.com.

Location:

Chelsea Megastore c/o Kitbag Ltd Greengate
Manchester
M24 1FD

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Chelsea Megastore 1 star review on 15th October 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The quality of Nike kits are extremely bad! Also this year they have been sending small written names on the back and a huge number which looks so bad. I am shocked how Nike uses such a bad material as kits are so expensive. Attached are photos to compare last year printing and this year printings.”

Helpful Report

Posted 1 month ago

“I ordered a black shirt and after a week it never arrived. I had to use their chat who apologised etc etc and PROMISED it would arrive in two days. Well it never arrived again. When i had a chat again they said they would resend, even though it was never sent! I said i will never order again, then they offered me a 10% off my next order, yes really. Then they advised it would arrive in another 10 days!!!! I asked for a refund and this will take 2-7 days. During the chat they kept asking the same questions as if they were not reading the ones sent. I have since ordered this from another site, finger crossed. KEEP AWAY DO NOT ORDER.”

Helpful Report

Posted 1 month ago

“Wishing to possibly purchase a duffle bag online, I used their chat facilities to ask what its dimensions might be. (BTW What retailer would advertise a "large" bag without giving dimensions in its description?) Was told I would need to create an online account before they could look up the product dimensions! Amateurs!”

Helpful Report

Posted 3 months ago

“Took so long to deliver Postage cost on returns Over 6 weeks before refund Useless just like owners Clownlake Out”

Helpful Report

Posted 8 months ago

“More than a month from order placement still i haven't received anything and the feedback from customer service is poor”

Helpful Report

Posted 9 months ago

“As per everyone below same problem! Very disappointed. Miss Christmas present DO NOT USE CHELSEA MEGASTORE”

Helpful Report

Posted 10 months ago

“Absolute rubbish service. I wish I’d read reviews before ordering a 23/24 home shirt with printing and patches for my son’s birthday. I ordered the shirt on November 19th for the birthday on November 26th. The last excuse e-mail was received on November 24th. I’ve just fired one off and they’ve offered me my money back??? The problem, as always, is outsourcing. Never works. These Fanatics monkeys might well bang on about operating in 180-odd countries and handling ‘X’ number of clubs/organisations, but they should concentrate on getting it right for one club before getting overly ambitious. Mind you, how difficult can it be to slap a name, number and patches on a shirt and bung it in the post? Apparently, very. And it’s not exactly cheap, is it. I wonder if the football club realise how much damage these people are doing to their image? I promise to ensure that they find out.”

Helpful Report

Posted 11 months ago

“Ordered the new Chelsea home shirt, typical they only had the expensive one in my size so I bought the better quality one and got it sign written with Terry 26 on the back. After that the shirt and delivery the cost was £150 fine. It’s expensive but il treat myself to a nice new shirt. Haven’t done it in a while. Delivery 3-5 days fine cool I’m happy. I ordered it on the 11th of September and it only just got delivered on the 12th of October. I highly recommend that nobody uses that site to buy anything and would say to go to the stadium instead. Il never do it again and because it got delayed so long I got 55% discounts codes but I will never use them ever. (If you want them Dm my instagram) kieranpodesta.”

Helpful Report

Posted 1 year ago

“So here’s the thing, make your own mind up about it! I ordered a chelsea 3rd kit with my grandsons name and number on it for his birthday. It cost £74.90 with delivery. The delivery date was 2-4 days as stated by email. Now I find it’s estimated at 3rd of October! I contacted them by live chat. A lovely girl typically said there was nothing she could do and the delay was because of the customising.. why wasn’t that pointed out at any stage prior to the Order being placed I said. She said sorry. It’s borderline fraudulent! They know exactly what they are doing snd they know most people would wait nearly a month so guess what… they don’t tell you. I’ve supported chelsea all of my 61 years and the disappointment with them all round has peaked this very day! My advice… don’t buy it from here unless you are happy to be a month ahead of the game !”

Helpful Report

Posted 1 year ago

“Ordered 3 home tops and shorts on 24th August which stated 8 business day. 4 weeks later and I still haven’t received my order, with 2 children asking daily if their kits have arrived. Spoke to customer service and no indication when they will arrive.”

Helpful Report

Posted 1 year ago

“I ordered a goalkeeper kit first day of release. It said it takes ships 8-12 days. Then I get a email saying there has been a delay and it will take another week or two to ship. Then a day ago I got another email saying iys been delayed again and they have no idea. Typical fanatics they are the most incompetent company in the entire world. Please never buy anything from here.”

Helpful Report

Posted 1 year ago

“Absolute S**t show !! Pre ordered the new Chelsea socks & shorts ( adult size ) for my grandson on 20/08/23. Was advised upon ordering delivery would be 8 days. Socks arrived so far but no shorts. Tracking now says 13/09/23. I have now had to pay out for other gifts to replace the missing kit for his big day! My son also ordered the shirt which arrived yesterday to complete the kit and it arrived with the box perforation open ( Late also ) so was lucky the shirt hadn't been stolen or slipped out. I had web chatted about my part of the order only to be told a warehouse move was to blame. I was given this story on a previous occasion buying from the online store a while back ! This will be the last time I use them. Try investing in your merchandise section as freely as you do on your players !”

Helpful Report

Posted 1 year ago

“Still owe me over $100 over 3 items I’ve never gotten. At this point I’d rather just eat the money and bang my head on the wall then deal with their customer service that’s basically non existent. Sucks bc I’d love to buy Chelsea products but this website make it a truly awful experience.”

Helpful Report

Posted 1 year ago

“I've been a victim as well of their bad service and it is my first time to order online, I'm really disappointed :( placed an order last March 2023 and until to this date (almost 2 months) I haven't receive my purchased items. I've been saving money just to buy the items and this is what they did, hoping that the management would take action and take it seriously... this is not the only page with bad reviews against them I looked into. We've been exchanging e-mails also regarding the update of the shipment and yet I'm not satisfied with the details, I even asked them to check with Shipping Company.”

Helpful Report

Posted 1 year ago

“Awful customer service. Waiting for a refund which apparently won’t be happening because they sent me back my sons tracksuit!!!! Which I’ve not received. No one tells you the same answer. DONT waste your money.”

Helpful Report

Posted 1 year ago

“International customers beware. My order never made it so I requested a refund. After being told my refund was confirmed by a customer service rep, it never came. Had I not circled back they would have kept my money. Their customer service is a joke and I would advise going elsewhere.”

Helpful Report

Posted 1 year ago

“I placed an order online and paid for it in November 2022 and it is January 23rd 2023 and I still haven't received my order. I have contacted the store several times by phone, to the point now where they hang up on me. I have emailed several times and every so often they reply - really bad customer service and I will never recommend buying directly for the megastore”

Helpful Report

Posted 1 year ago

“If I could give a zero I would. I ordered to posters and one arrived no problem . The other I am still waiting for. I sent an email two weeks ago and they said it would be here in a few days. Still hasn't arrived and I followed up with another email only to be told that the email address I am using is not the one used when I ordered, which is completely incorrect. Appalling customer service and the most useless company I have ever dealt with.”

Helpful Report

Posted 1 year ago

“One star is way too generous. They sent me a vastly different shirt from what I had ordered. Their robotic chat was entirely useless anytime day or night.They answered an email telling me that it "appeared" that the wrong shirt was sent and to wait a few hours for a free return. It's now been five weeks. All my emails have gone unanswered. I've wasted $114 and am stuck with a useless shirt. This is, by far, the. worst customer service imaginable.”

Helpful Report

Posted 1 year ago

“I have been chasing my order since 25/11/22 no one ever available on live chat and no response to 5 emails. hope you have a merry Christmas, my son won't”

Helpful Report

Posted 1 year ago

Chelsea Megastore is rated 1.3 based on 119 reviews