Chelsea Megastore Reviews

Name: Chelsea Megastore
Address: Chelsea Megastore c/o Kitbag Ltd Greengate, Manchester
Rating: 1.25

1.3 Rating 119 Reviews

6 %

of reviewers recommend Chelsea Megastore

1.3

Based on 119 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Chelsea Megastore:

The Official Online Megastore of Chelsea Football Club. Over 1,000 official Chelsea products including the latest Chelsea Home Kit, training range, Chelsea fashion, homeware, equipment, gifts and much more.

Visit Website

Phone:

0871 231 0005

Email:

customer.services@chelseamegastore.com.

Location:

Chelsea Megastore c/o Kitbag Ltd Greengate
Manchester
M24 1FD

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Chelsea Megastore 1 star review on 15th October 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never got order then they only refunded me 30% of what I paid and don't answer phones”

Helpful Report

Posted 1 year ago

“Nike sizes are a joke for kids its like a mine field and if you want kids socks its either large or small cant even speak to the megastore on the phone you must be losing megabucks maybe l should tell my grandson to support someone else”

Helpful Report

Posted 2 years ago

“Order not delivered and NO SUPPORT!!! Pathetic to treat your supporters like this!!!!”

Helpful Report

Posted 2 years ago

“Ordered a jersey from the store, and paid shipping and for the product itself $193 CAD. Got hit with a $79 CAD hidden charge of some sort (no description) on the arrival of the product 2 weeks later. Poor timeline, hidden fee equal to 1/3 the product cost. 100% will NOT recommend anyone use this site to order anything.”

Helpful Report

Posted 2 years ago

“It is a frustrating experience ordering from Chelsea Magastore, but the main thing to remember is that their merchandise is hard to get anywhere else so if you give yourself approx 8 to 10 weeks then you won't be too disappointed.”

Helpful Report

Posted 2 years ago

“Bad or inexistente customer service. I ordered and paid next day shipping given my urgency to bring the jacket abroad with me for a gift and it was delivered a week later. Nobody took responsibility and I had to pay also the return. DONT BUY HERE”

Helpful Report

Posted 2 years ago

“I have tried several time by email to get in contact with hem. I ordered a Chelsea shirt but received man united pant. So I want to change them. But the order number I got is incorrect so I can’t send them back. Nobody is helping me with it. So no way in hell in would recommend this website to anyone.”

Helpful Report

Posted 2 years ago

“Fanatics is an absolute garbage company, poor reviews both sides of the pond. Placed order with chelseamegastoreUSA.com mid December for expected delivery 1/12/22. Finally shipped 1/17/22 for delivery 1/12/22? .. fanatics uses time travel apparently. Called and emailed several times with Fanatics non existent customer service now claiming Data Protection Act as a reason they can't provide any assistance. Do better Chelsea FC, why are you partnering in the UK with Manchester based clownshow Fanatics? It's common knowledge they suck on a trans Atlantic scale! Haven't even begun canceling order because Fanatics undoubtedly will fail at that too. Chelsea FC using Fanatics is tarnishing the club, they're absolute rubbish and after this experience I/we will not be using chelseamegastoreusa.com in the future.”

Helpful Report

Posted 2 years ago

“I will never again shop with Chelsea Megastore. I ordered my son a very nice Chelsea shirt for Christmas. When it arrived the Chelsea logo was missing. Not an oversight—the logo was quite prominent in the website but this was a defect with no logo. I emailed six times and went through the stupid AI chat and got absolutely nowhere. I then decided to just do a regular return and they charged me $26 for postage to mail back their defective shirt. It wasn’t like I didn’t like it—it was defective. Their QC should have caught that but instead I need to pay $26 to get back my $70 for something they screwed up. I’m proper Chels, but the so-called Megastore can go to hell. Never again.”

Helpful Report

Posted 2 years ago

“Parcel was sent to the wrong address and was returned to Chelsea megastore. I was told to wait for 30 days regarding refund. After multiple emails back and forth asking about the same questions, its been 60 days since the parcel was returned and they claimed that i got to wait longer. Got to do better than this, huge disappointment”

Helpful Report

Posted 2 years ago

“If only giving zero stars was an option. Ordered placed Nov 22, 2021. Shipping to arrive Dec 7. Never arrived. Tracking number provided is invalid. No answer at phone, no replies to multiple emails, and no chat agents available. Out $63 and no Christmas gift for my son. Chelsea FC. is better than this.”

Helpful Report

Posted 2 years ago

“Two years ago I ordered a goalkeeper shirt and to this day it still hasn’t come. My son was 10 now he is 12 it was supposed to be for Christmas and I never got my 90$ back. Horrible”

Helpful Report

Posted 2 years ago

“On Oct. 12th, 2021 I ordered a Havertz Home Stadium Shirt for my grandson for Christmas. I paid by PayPal. Money came out that next day. After 2 weeks, I checked on my order and they said it would come on Nov 11. On Nov 12 th I check on my order and it said my tracking number was invalid. I tried chatting online with them and while I was chatting he said the communication dropped on his end. He did give me another tracking number but it got me no info. And no order. Finally on November 29th, reordered. Filed a claim with PayPal. No response from ChelseaMegastore. Now here I wait for my second order which still has not come. It was supposed to be delivered today but of course, no luck. Grandson will be sorely disappointed since it was his main present and he is such a fan of Chelsea. Chelsea Megastore seems to be connected to Fanatics in the USA. So far I have ordered 5 orders through them. I have received nothing so far. I have to find a better place to order and spend my money. Will never order from them again. Just wish there was a star lower than 1.”

Helpful Report

Posted 2 years ago

“I purchased an item. I Paid for the item. I got zero confirmation email regarding my purchase & no confirmation of purchase receipt from them. I checked my account and the purchase was indeed taken out. I sent out several emails asking for a confirmation & when I did not receive any response, I sent a few more emails asking for cancelation of order & a refund. I got zero response but they did take my money. Scam.”

Helpful Report

Posted 2 years ago

“Terrible communication and their 5 day shipping is not even close better add at least a month to that timeframe. Will not buy here again”

Helpful Report

Posted 2 years ago

“Excellent service, I live in Australia, it was dispatched within 1 business day, and arrived the exact day it said it would. Excellent quality, all expectations were met. Highly recommend”

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Posted 2 years ago

“Never received my order”

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Posted 2 years ago

“Ordered a scarf and banner for the UEFA championship win. Received an email 2 days later saying the order was on its way. 8 days later, get an email saying I am being refunded for my order. I never asked for a refund and I lost all the money that went towards shipping and tax. Complete waste of time and money. I tried emailing customer service. No response.”

Helpful Report

Posted 2 years ago

“I placed an order, and literally minutes later the item was showing on the website at a lower price. The REGULAR price had changed by $8 - it had nothing to do with the discount code. Chat support confirmed the lower price and told me to send photos for a price adjustment. Customer service informed me there was a glitch in the website and they will not adjust the price. While the conversation about the price was in progress the item supposedly shipped. The tracking number is invalid. I am livid. If the item fails to arrive in a timely manner I will contest the charge with my bank. This is ridiculous.”

Helpful Report

Posted 2 years ago

“I ordered a Chelsea shirt on the 17/8/2021 and was advised that it would arrive on 8 September 2021. That hasnt happened and cant get any advise as they say my email is incorrect even though I have had confirmation of my order. Tried calling, tried the webpage - nothing helps and I cant get any clarification on whats happened to my order. I would never recommend this company - customer service is terrible.; Be very wary of this company - I would not recommend it.”

Helpful Report

Posted 2 years ago

Chelsea Megastore is rated 1.3 based on 119 reviews