Chelsea Megastore Reviews

“ I wish I read the reviews before i ordered. Received the item with a huge burning stain and when contacted them via chat, they said will refund, then it never happened, second time, they told me to return the item. I tried to do it via online, do not work.... contacted them again, they said will send me email with the return airway bill. as usual, it did not happen as well.... DO NOT ORDER FROM THIS COMPANY. ”

“ Then they advised it would arrive in another 10 days!!!! I asked for a refund and this will take 2-7 days. ”

“ Took so long to deliver Postage cost on returns Over 6 weeks before refund Useless just like owners Clownlake Out ”

“ Awful customer service. Waiting for a refund which apparently won’t be happening because they sent me back my sons tracksuit!!!! Which I’ve not received. No one tells you the same answer. DONT waste your money. ”

“ International customers beware. My order never made it so I requested a refund. After being told my refund was confirmed by a customer service rep, it never came. Had I not circled back they would have kept my money. Their customer service is a joke and I would advise going elsewhere. ”

“ Parcel was sent to the wrong address and was returned to Chelsea Megastore. I was told to wait for 30 days regarding refund. After multiple emails back and forth asking about the same questions, its been 60 days since the parcel was returned and they claimed that i got to wait longer. Got to do better than this, huge disappointment ”

“ I purchased an item. I Paid for the item. I got zero confirmation email regarding my purchase & no confirmation of purchase receipt from them. I checked my account and the purchase was indeed taken out. I sent out several emails asking for a confirmation & when I did not receive any response, I sent a few more emails asking for cancelation of order & a refund. I got zero response but they did take my money. Scam. ”

“ Ordered a scarf and banner for the UEFA championship win. Received an email 2 days later saying the order was on its way. 8 days later, get an email saying I am being refunded for my order. I never asked for a refund and I lost all the money that went towards shipping and tax. Complete waste of time and money. I tried emailing customer service. No response. ”

“ I ordered a personalised chelsea shirt and a football. My order never arrived, I tried contacting the store but cannot get through to them. I have tried to call and email them but have had no luck. I also can't get a refund. Really disappointed with the store and their customer service. ”

“ Two follow up emails on cancelling the order and getting my refund but no response so far. ”