Bryght Labs - ChessUp Reviews

Name: Bryght Labs - ChessUp
Address: 9113 W 156th Pl, Overland Park, Kansas
Rating: 4.27

4.3 Rating 317 Reviews

81 %

of reviewers recommend Bryght Labs - ChessUp

4.3

Based on 317 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour

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Anonymous

Anonymous // 01/01/2019

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“Very nice board!”

Helpful Report

Posted 2 years ago

“Hi, Fantastic product! These are some things I would like to utilize: 1: An option to not use lights while i'm playing (against another person on OTB, so its still recording my game to analyse afterwards but not have the board light up as it can accidentally give away a plan for a fork or skewer against my opponent. 2: A way to save the game so that we can come back to the game later to complete. 3: Add mutilple profiles so that I could add my son and other mates as a profile for OTB games. 4: I havent been successful at playing any other Chess up opponents online yet, have only been able to play other lichess players. 5: the board doesn't recognise my win after other lichess players bail on a game. 6: Hint limit isn't an option for OTB opponent. 7: an option to play back from a blunder but continue to record the next version of game. Thanks, that is all for now. It's an absolutely brilliant product!”

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Posted 2 years ago

“Works great. Customers love it.”

Helpful Report

Posted 2 years ago

“The materials were decent but the operation was poor. Approx 1 in 5 games ended in board errors where a random light or lights would come on & not go off; game would freeze under these circumstances. Saving games is iffy, worked less than half the time; saving should be auto (my opinion) or indicator light should be unique to square, maybe red since that would not be used for normal play so user is sure game saved. Board should be capable of better play without app; good avg. club player would run around 1500, board level seems about 1200 max. Using app was very buggy (other reason wished lone board was better), quit shortly after receiving. Since my issues are firmware/software based it is my hope that the issues I encountered get repaired and the board will perform as stated.”

Helpful Report

Posted 2 years ago

Hi Carl, we're sorry that ChessUp has not lived to your expectations. We're working non-stop on fixing some issues on the app that you are clearly experiencing and hope to have all that resolved soon. Thanks for your patience!

Posted 2 years ago

“Everything is working and the instructions are right on. Use IOS for the App. Do the firmware update.”

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Posted 2 years ago

“Very satisfied, high quality and alot of fun, teaching both my kids (8 and 10) how to play chess and they love it!”

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Posted 2 years ago

“I bought this for my mom. She loves battling the AI and she uses it to teach kids chess. The kids like the lights and the guidance shown on the board.”

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Posted 2 years ago

“While the ChessUp production delays were disappointing, the staff at Bryght Labs did a great job of updating the backers in a detailed and timely manner. So far I have thoroughly enjoyed my new board. I can't wait until the game analysis function is released and they start rolling out tutorials!”

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Posted 2 years ago

“Love this board. Completely worth the wait. I have been learning and so have my children. My 8-year-old is asking almost daily if I want to play a game with him. Fantastic build and excited to see how the app updates continue to improve things.”

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Posted 2 years ago

“This board is a great equalizer for me to share my love of chess with my sons. The assist helps them miss early blunders and actually enjoy the game. And then they get to beat me sometimes and what’s more satisfying than embarrassing your dad. I’ve had some odd behavior on occasion but overall it’s been a great experience.”

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Posted 2 years ago

“Great size and design, fast AI response...overall a lot of fun to play chess”

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Posted 2 years ago

“I waited nearly two years for this!? Unfortunately a long list of problems, and needs multiple fixes. Pretty disappointed overall”

Helpful Report

Posted 2 years ago

Hi Richard, we're sorry that ChessUp has not lived to your expectations. We're working non-stop on fixing some issues on the app that you are probably experiencing and hope to have all that resolved soon. Thanks for your patience!

Posted 2 years ago

“I'm fairly new to chess. In the short time I've been using Chess Up it's improved my game. It's interesting to observe the moves that the AI makes. Excellent way to learn.”

Helpful Report

Posted 2 years ago

“The board is great when it works well, and it was pretty intuitive for me to set up the board to play at a level about equal to my own. The Android app is a bit of a mess, and the board can go haywire sometimes, but once they get these issues resolved I think they really have something here.”

Helpful Report

Posted 2 years ago

Hi Nick, thanks for your review! We are aware of issues with the Android app and are working non-stop to get them fixed. Thanks for your understanding!

Posted 2 years ago

“Amazing chess board. Very classy, everything top notch.”

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Posted 2 years ago

“Overall, ChessUp is great to have in my hands after so long. The board is well-made and the concept of touch-sensitive pieces interacting with a light-enabled board is genius. There is a lot of potential still untapped - and that is why I deducted one star. It's nice the hardware is delivered, but so much of the opportunity lies in the software. Integration with online chess platforms, much more lessons and educational resources that leverage the unique board functionality, etc. Hoping to see that sooner rather than later. Also shipping was a bit of a challenge since I was told the board had shipped and kept asking why UPS showed no progress, only to be told that it takes time for UPS to update. In the end, it turned out my board was not shipped at all - this would've been resolved faster if the company had listened to me more seriously at the start.”

Helpful Report

Posted 2 years ago

“Didnt know id have to buy a whole new phone to use the app for my chessboard. Please make the app compatible with software that was present when the pre orders were up. Doesnt make sense to make the app only work with the newest software.”

Helpful Report

Posted 2 years ago

Hi Joshua, thanks for your review! We are aware of issues with the app and are working non-stop to get them fixed. Thanks for your understanding!

Posted 2 years ago

“Partnering with Bryght Labs has been an invaluable experience overall. Their launch of the ChessUp this year has been an incredibly smooth rollout and has allowed us to further grow our product assortment with a truly beautiful Chess Computer. The ChessUp is one of the most feature-rich Chess Computers on the market today and we are proud to add it to our product catalog!”

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Posted 2 years ago

“The chess up board is very cool and works great. Really pleased with it.”

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Posted 2 years ago

“Really loving the board, fantastic design and I've been using it a lot. The only problem I can find comes in connecting to lichess to play online. Even when I choose all random, I am always assigned to the black pieces. 100 percent of the time. Also wish that I could play my regular 10 minute games instead of 15x10 or 5x5. I don't see the option for 10 minutes.”

Helpful Report

Posted 2 years ago

Hi Clayton, thanks for your review! We are aware of issues with the app and are working non-stop to get them fixed. Thanks for your understanding!

Posted 2 years ago

Bryght Labs - ChessUp is rated 4.3 based on 317 reviews