Bryght Labs - ChessUp Reviews

Name: Bryght Labs - ChessUp
Address: 9113 W 156th Pl, Overland Park, Kansas
Rating: 4.31

4.3 Rating 303 Reviews

82 %

of reviewers recommend Bryght Labs - ChessUp

4.3

Based on 303 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	6 - 12 Hours

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Bryght Labs - ChessUp 5 star review on 27th June 2023

Jennifer Ebersold

Bryght Labs - ChessUp 5 star review on 29th December 2022

Mickael Cobut

Bryght Labs - ChessUp 4 star review on 10th December 2022

Erwin Liwanag

Bryght Labs - ChessUp 5 star review on 2nd December 2022

Adam Kenney

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I waited nearly two years for this!? Unfortunately a long list of problems, and needs multiple fixes. Pretty disappointed overall”

Helpful Report

Posted 2 years ago

Hi Richard, we're sorry that ChessUp has not lived to your expectations. We're working non-stop on fixing some issues on the app that you are probably experiencing and hope to have all that resolved soon. Thanks for your patience!

Posted 2 years ago

“I'm fairly new to chess. In the short time I've been using Chess Up it's improved my game. It's interesting to observe the moves that the AI makes. Excellent way to learn.”

Helpful Report

Posted 2 years ago

“The board is great when it works well, and it was pretty intuitive for me to set up the board to play at a level about equal to my own. The Android app is a bit of a mess, and the board can go haywire sometimes, but once they get these issues resolved I think they really have something here.”

Helpful Report

Posted 2 years ago

Hi Nick, thanks for your review! We are aware of issues with the Android app and are working non-stop to get them fixed. Thanks for your understanding!

Posted 2 years ago

“Amazing chess board. Very classy, everything top notch.”

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Posted 2 years ago

“Overall, ChessUp is great to have in my hands after so long. The board is well-made and the concept of touch-sensitive pieces interacting with a light-enabled board is genius. There is a lot of potential still untapped - and that is why I deducted one star. It's nice the hardware is delivered, but so much of the opportunity lies in the software. Integration with online chess platforms, much more lessons and educational resources that leverage the unique board functionality, etc. Hoping to see that sooner rather than later. Also shipping was a bit of a challenge since I was told the board had shipped and kept asking why UPS showed no progress, only to be told that it takes time for UPS to update. In the end, it turned out my board was not shipped at all - this would've been resolved faster if the company had listened to me more seriously at the start.”

Helpful Report

Posted 2 years ago

“Didnt know id have to buy a whole new phone to use the app for my chessboard. Please make the app compatible with software that was present when the pre orders were up. Doesnt make sense to make the app only work with the newest software.”

Helpful Report

Posted 2 years ago

Hi Joshua, thanks for your review! We are aware of issues with the app and are working non-stop to get them fixed. Thanks for your understanding!

Posted 2 years ago

“Partnering with Bryght Labs has been an invaluable experience overall. Their launch of the ChessUp this year has been an incredibly smooth rollout and has allowed us to further grow our product assortment with a truly beautiful Chess Computer. The ChessUp is one of the most feature-rich Chess Computers on the market today and we are proud to add it to our product catalog!”

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Posted 2 years ago

“The chess up board is very cool and works great. Really pleased with it.”

Helpful Report

Posted 2 years ago

“Really loving the board, fantastic design and I've been using it a lot. The only problem I can find comes in connecting to lichess to play online. Even when I choose all random, I am always assigned to the black pieces. 100 percent of the time. Also wish that I could play my regular 10 minute games instead of 15x10 or 5x5. I don't see the option for 10 minutes.”

Helpful Report

Posted 2 years ago

Hi Clayton, thanks for your review! We are aware of issues with the app and are working non-stop to get them fixed. Thanks for your understanding!

Posted 2 years ago

“Great product to improve your chess and also when playing with someone weaker! The Android software still has a few bugs but the team is working on them. I totally recommend this product!”

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Posted 2 years ago

“I love my ChessUp board and would highly recommend it to players of all skill levels!”

Helpful Report

Posted 2 years ago

“Met all expectations!!!”

Helpful Report

Posted 2 years ago

“While the board, the pieces, and the carry bag are all very nice, the Android version of the app is unreliable at best, and to be honest, when I ordered this 2 years ago I was playing a lot of chess and thought this would help improve my otb game. Now I don't play much anymore and I don't think this board will change that.”

Helpful Report

Posted 2 years ago

Hi Daniel, thanks for your review! We are aware of issues with the Android app and are working non-stop to get them fixed. Thanks for your understanding!

Posted 2 years ago

“Amazing technology with the touch features. My whole family loves the board.”

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Posted 2 years ago

“I will have to admit that this ChessUp board is a bit too complicated for me. I lent it to my daughter to figure it out. I very much appreciated all the extras such as the carry case.”

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Posted 2 years ago

“The board arrived in perfect condition and played well. The team kept up with updates regularly throughout the process, and I am completely satisfied with the project. Good luck in the future.”

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Posted 2 years ago

“My review will be in two separate parts, the board and the app. The board (5/5): It is amazing. The board alone would be more than 5/5 stars. It has re-ignited my love for chess and I'm having an absolute blast playing with it. The touch detection is top tier and it feels extremely satisfying to touch a piece and have the squares light up. The onboard AI is also generally pretty fast and it just feels really good. Again, I absolutely love this chess board and I show it to everyone who comes over whether they want to see it or not. The App (1/5): Bluntly, the app is hot garbage. It's clear that they didn't have time to put much work into it yet (which I don't blame them for). The battery indicator just picks a random percentage every time you start the app to show. There is a game I started from app the day I got the board that I am unable to end or forfeit so it just stays there. Sometimes when I start a game on the app the AI doesn't do their move and the game never really starts. The only feature available currently in the app is setting up and starting a game, but that only works about 50% of the time for me so I just do it directly on the board instead. I really wish I could give this 5 stars, and I'm extremely hopeful they will fix the issues with the app, but for now I am very conflicted between loving the board and feeling frustrated that I can't use all of the settings because the app doesn't work.”

Helpful Report

Posted 2 years ago

Hi Daniel, thanks for your review! We are aware of issues with the app and are working non-stop to get them fixed. Thanks for your understanding!

Posted 2 years ago

“The board itself works and is nice, but the promised software falls completely flat. The main draw of this purchase to me was the prospect of playing online via Lichess. I honestly cannot recommend this board unless you are only going to play OTB.”

Helpful Report

Posted 2 years ago

Hi Benjamin, thanks for your review! We are aware of issues with the app and are working non-stop to get them fixed. Thanks for your understanding!

Posted 2 years ago

“I still don't understand what colour I must use from a low to a high rating on your chess computer Is a low rating: green and a high rating: blue? P. Jansen - the Netherlands E mail: eurosys@telfort.nl”

Helpful Report

Posted 2 years ago

Hi there! When you start a game using the app and adjust the assistance level, the meaning of each color is displayed. You can also take a look at this help article that goes over all colors at all assistance levels: https://bryghtlabs.helpscoutdocs.com/article/66-ai-assistance If you need any further assistance please contact us info@bryghtlabs.com Thanks!

Posted 2 years ago

“Thanks to Jeff and Bryght Labs team which helped me to receive my package despite the complexity / delay to deliver it to Martinique. The package is huge 😅 and looks premium even without opening it. When you open it, it’s even better 🤩 The board and all pieces looks and feels incredible. The configuration was quick and easy, as looked during the wait at the online manual and the forum. I also really like the look and feel of the App, even though I didn’t played too much with it yet. My kids already played few games on the board and are delighted. If I go back in time, It toolk almost a year, as I ordered it in December 2021. But the wait was definitely worth it 🤩 Impatient to have time to fully enjoy it, and I realized that now I need to order the bag, as it’ll be better for storing the board and bringing it with me. Thanks to you and all your team for the quality of this superb product and the support / availability to have it delivered to us … I’m sure that this last part was the more complicated.”

Helpful Report

Posted 2 years ago

Bryght Labs - ChessUp is rated 4.3 based on 303 reviews