Bryght Labs - ChessUp Reviews

Name: Bryght Labs - ChessUp
Address: 9113 W 156th Pl, Overland Park, Kansas
Rating: 4.31

4.3 Rating 303 Reviews

82 %

of reviewers recommend Bryght Labs - ChessUp

4.3

Based on 303 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	6 - 12 Hours

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Bryght Labs - ChessUp 5 star review on 27th June 2023

Jennifer Ebersold

Bryght Labs - ChessUp 5 star review on 29th December 2022

Mickael Cobut

Bryght Labs - ChessUp 4 star review on 10th December 2022

Erwin Liwanag

Bryght Labs - ChessUp 5 star review on 2nd December 2022

Adam Kenney

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I think I am going to enjoy this set and applications immensely. However, I am 84 years old and quite frustrated. The directions are so very incomplete. I have no idea what Fens is and how to download it along with other applications. I want complete directions. Very disappointing in this regard.”

Helpful Report

Posted 2 years ago

Hi Norman! Please reach out to us at info@bryghlabs.com and we'd be happy to help you! Thanks

Posted 2 years ago

“From the team that gave the world some of the best technologies in hand wearables, it would be criminal not to back their newest project that helps folks learn chess , one of the best mind games ever made. Apart from the quality of the equipment it was the vision of the team to marry AI with the game mechanics to make it a learning platform that really attracted me to the game. That and the fact that I could really now learn the nitty grottoes of the game and best my dad at it. Love the team, love the product they have created and the vision behind it.”

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Posted 2 years ago

“Amazing product, my kids want to play all the time.”

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Posted 2 years ago

“My kids and I love the Chess Up board. It helps them learn where they can move and even helped my daughter to beat me, a feat which has been previously unheard of”

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Posted 2 years ago

“I can't comment on using the product yet since I just received it. But the buying experience was great. There were very convenient payment options and the item I purchased was received in the timeframe promised.”

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Posted 2 years ago

“Lousy directions. I tried to start a game. I looked at the startup file I was directed to. I couldn't figure it out. Why couldn't there have been a simple one-page sheet showing how to start a game against the board. I am sure once I figure it out, it will be simple, but I'm busy, and I don't really have the time to go looking all over the Internet for something that should have been included in the box, or at least a proper link to how to get this thing to work.”

Helpful Report

Posted 2 years ago

Hi Christ! Thanks for your feedback! You box should have a quick start guide which is essentially what is on this quick start page: https://playchessup.com/pages/start Touchsense technology requires some set up to work properly - it is just the nature of the beast. However setup takes just a minute, or a few seconds once you are familiar with the board. Please let me know if you have any further questions or need more support. Contact us at info@bryghtlabs.com Thanks!

Posted 2 years ago

“The board and the pieces work amazingly. You barely touch a piece and the board will light up. The pieces are made with high quality. You can play without an app but if you want to take advantage of the full ai and assistance you'll need the app. The app is the only downfall of everything. Still needs a lot of work and chess.com integration, which they are working on. With more people buying the board, I have no doubt that they will fix the app and make it more user friendly.”

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Posted 2 years ago

“I brought this at the company party and it was a blast! We tried all kinds of wacky combinations of AI and human levels. At some point, both sides were just executing moves for the AI level 1 and having fun at its blunders. On the technical side, a couple of times the board got in a strange state with several purple squares (it might have been our fault). It went away when we reset the pieces to the starting position.”

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Posted 2 years ago

“Incredible product”

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Posted 2 years ago

“Very nice board!”

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Posted 2 years ago

“Hi, Fantastic product! These are some things I would like to utilize: 1: An option to not use lights while i'm playing (against another person on OTB, so its still recording my game to analyse afterwards but not have the board light up as it can accidentally give away a plan for a fork or skewer against my opponent. 2: A way to save the game so that we can come back to the game later to complete. 3: Add mutilple profiles so that I could add my son and other mates as a profile for OTB games. 4: I havent been successful at playing any other Chess up opponents online yet, have only been able to play other lichess players. 5: the board doesn't recognise my win after other lichess players bail on a game. 6: Hint limit isn't an option for OTB opponent. 7: an option to play back from a blunder but continue to record the next version of game. Thanks, that is all for now. It's an absolutely brilliant product!”

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Posted 2 years ago

“Works great. Customers love it.”

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Posted 2 years ago

“The materials were decent but the operation was poor. Approx 1 in 5 games ended in board errors where a random light or lights would come on & not go off; game would freeze under these circumstances. Saving games is iffy, worked less than half the time; saving should be auto (my opinion) or indicator light should be unique to square, maybe red since that would not be used for normal play so user is sure game saved. Board should be capable of better play without app; good avg. club player would run around 1500, board level seems about 1200 max. Using app was very buggy (other reason wished lone board was better), quit shortly after receiving. Since my issues are firmware/software based it is my hope that the issues I encountered get repaired and the board will perform as stated.”

Helpful Report

Posted 2 years ago

Hi Carl, we're sorry that ChessUp has not lived to your expectations. We're working non-stop on fixing some issues on the app that you are clearly experiencing and hope to have all that resolved soon. Thanks for your patience!

Posted 2 years ago

“Everything is working and the instructions are right on. Use IOS for the App. Do the firmware update.”

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Posted 2 years ago

“Very satisfied, high quality and alot of fun, teaching both my kids (8 and 10) how to play chess and they love it!”

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Posted 2 years ago

“I bought this for my mom. She loves battling the AI and she uses it to teach kids chess. The kids like the lights and the guidance shown on the board.”

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Posted 2 years ago

“While the ChessUp production delays were disappointing, the staff at Bryght Labs did a great job of updating the backers in a detailed and timely manner. So far I have thoroughly enjoyed my new board. I can't wait until the game analysis function is released and they start rolling out tutorials!”

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Posted 2 years ago

“Love this board. Completely worth the wait. I have been learning and so have my children. My 8-year-old is asking almost daily if I want to play a game with him. Fantastic build and excited to see how the app updates continue to improve things.”

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Posted 2 years ago

“This board is a great equalizer for me to share my love of chess with my sons. The assist helps them miss early blunders and actually enjoy the game. And then they get to beat me sometimes and what’s more satisfying than embarrassing your dad. I’ve had some odd behavior on occasion but overall it’s been a great experience.”

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Posted 2 years ago

“Great size and design, fast AI response...overall a lot of fun to play chess”

Helpful Report

Posted 2 years ago

Bryght Labs - ChessUp is rated 4.3 based on 303 reviews