“Unable to give no stars but would have done. Absolutely shocking service. Left us without telephone and broadband service for nearly two months when we moved office and are now trying to collect charges for periods after we terminated our service with them offering, 25% 'discount' if we settle within 7 days. Avoid !”
“Absolutely shocking company, almost impossible to contact if you want to leave, rigid rules is rules policy even in a world pandemic. Many others out there, I've found one they've lost thousands of pounds of my business, jokes on chess!!!”
“Tied me into a 5year contract but didn't keep to any of the service guarantees. I couldn't even get them to send me a copy of my contract so I could discuss with them.
Terrible customer service”
“My contract was taken over by chessict without my consent and I was tricked into agreeing a new one at double the monthly rate and for 5 years!! Awful company.”
“My broardband company were taken over by chess, i was sold an up grade to fibre optic for on of my line's to up grade the other they wanted £200. was told it would ne for 18 month it turned out to be 3 years was given a price then they charged 50% more. Really hard to speak to anyone. They did ring me to ask about there performance they promised some one would get back to me, surprise no one did. As a norm i do not write rewiews but as a company they are SHOCKING”
“I have been waiting for Chess ICT to transfer for phone number to a new account for 6 months. I have spoken to my ‘account manager’ on numerous occasions and had every excuse and broken promise possible. I write this is desperation that something will actually be done about the situation.”
