Chewy.com Reviews

Name: Chewy.com
Rating: 3.69

3.7 Rating 578 Reviews

65 %

of reviewers recommend Chewy.com

Company Reviews

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Metrics

3.7

Based on 578 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Email, Telephone

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Phone:

800-67-CHEWY (672-4399)

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Chewy.com 5 star review on 27th October 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Chewy has some of the BEST customer service! Very quick to respond to any questions and if there ever is a problem will correct immediately! I would say they make my top three for excellent customer service. ( The other two being Chick-Fil-A and Disney cast members) The shipping is fast, excellent quality, great prices and wonderful workers. Can’t ask for more.”

Helpful Report

Posted 3 years ago

“I received great customer service on my order. I ordered the wrong product, they did not charge me for a return, and the agent was polite, pleasant and very helpful. I will definitely be using this company again for my pet needs. Twyla”

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Posted 3 years ago

“I have been buying a canned food from Chewy for awhile. I recently ordered my first Renal Support kibble and before I could even open the bag my beautiful Border Collie died suddenly (Vet really blew it on this one). I sent an email saying Jobe had passed and I needed to cancel the auto-ship. First I received a lovely email back, and then this morning I received a beautiful flower arrangement. I will be a customer for life. They go above and beyond.”

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Posted 3 years ago

“Chewy goes the extra mile on all of my pets needs! From Amazing customer service to quick delivery to my door, and even on things that aren’t returnable they still give you your money back and just ask you to donate to your local shelter.... They truly care and that’s why I will never go elsewhere but Chewy! Thank you”

Helpful Report

Posted 3 years ago

“👎unbelievable. Bad. In trying to find a 60 CT bottle of the generic of Capstar the Supervisor tried to convince me that Flea Buster had that ingredient. She did not fool me. When I stood up to her that Capstar's active ingredient is NOT in Flea Buster at all, she got rude and insecure and unprofessional. I would have expected better from a Supervisor. She insulted my intelligence. After her, I'll never order from Chewys anymore.”

Helpful Report

Posted 3 years ago

“I usually am not a fan of ordering online, but due to the lack of services at the local PetSmart and Petco in our area, I decided to order online. The service selection, customer service exceeded all exceptions! I will be loyal to Chewy from now on! Thank you!”

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Posted 3 years ago

“My orders always come quickly and are filled appropriately. Recently we lost one of our dogs after her prescription dog good was received. We did not even get to open the dog food. I call to find out how to return the food. They refunded me my money and asked me to donate the food to a shelter in my dog's name. They did not have to do that! I have never had a bad experience with Chewy!”

Helpful Report

Posted 3 years ago

“Chewy is an excellent company i highly recommend to anyone looking for something for their fur babies customer service is so friendly they go above and beyond to help me find what i am looking for whenever i place an order my orders are always shipped quickly if anytime my order is not correct all i have to do is call and they will correct it their prices are unbeatable”

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Posted 3 years ago

“We used to shop at Chewys until they jumped on the cancel culture band wagon and stopped selling my pillow. I’m glad to see there are some smart people out there, looks like your stocks are tanking ❤️”

Helpful Report

Posted 3 years ago

“BEYOND INCREDIBLE CUSTOMER SERVICE EXPERIENCE: I ordered topical flea medicine for my little guys from Chewy recently and even though I don't see any fleas or flea dirt, they're still itching so I emailed them today asking what they recommend I do. They replied right away offering to refund/replace with something else and at the end of the email they wrote "Please give Lucy and Poppy our Love" (not knowing we have Dobby now and Lucy passed away). I replied thanking them for the wonderful customer service and letting them know we said a sad goodbye to Lucy in December and introduced Dobby for their records. They replied with the MOST HEARTWARMING email. It made me happy cry it was so sweet! If there's any company that deserves a shout out, it's Chewy. My heart is fully touched! Screenshot of their email is in the photos.”

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Posted 3 years ago

“Chewy would rather me donate a product to a shelter and refund my money than have me send it back, what a great company. Thank you!”

Helpful Report

Posted 3 years ago

“Chewy has good price if you could take the lack of communication and not filling prescriptions when sent in and it has been a number of times dealing with chewy and they still cannot get it right I would not recommend anybody to use them and less you’re buying on price good luck with getting your prescriptions”

Helpful Report

Posted 3 years ago

“I only had one interaction with Chewy.com which was late last year, 2020. It was pleasant. Since then, my dog unfortunately passed away. Once Chewy found that out, they went above and beyond and sent me a beautiful hand-written note along with some flowers directly to my house! It was such a welcomed surprise! It was heart-felt and totally unexpected but came at the right time...lifted my spirits. THANK YOU Chewy, you have a customer for life (if I ever do decide to get another pet) 💕”

Helpful Report

Posted 3 years ago

“Poor Customer Service ! Lately their delivery takes forever, they charge you for delivery and promise a 1-3 business day, however, never on time !! after several follow ups for 7-8 days on my recent order I had to cancel and deactivate my account. They didn't seem to care ! And that's how you know that they don't value their customers ...”

Helpful Report

Posted 3 years ago

“First off I had an order of $98. And I received none of those items due to FedEx playing games. It kept saying that my items have arrived but there was nothing at my door, even checked a few days late...NOTHING. I just want to say that Chewy was so professional and they refunded my entire purchase even thought it was not their fault. They understood how upset and irritated I was. And asking for a complete refund was not an issue. I will definitely be placing another ordering from them. Thank you Chewy!!!”

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Posted 3 years ago

“I contacted Chewy to cancel a auto ship. We had a house fire and lost all of our pets. They cancelled my auto shipment, credited my account for my last order and two weeks later I received flowers. Thank you for your great customer service and caring.”

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Posted 3 years ago

“I have always enjoyed shopping at Chewy. Their prices are great and the items are almost always there by the next day. But just recently they really went above and beyond. I had just put down my dog that day and wanted to see if I could stop an autoship. I was trying to hold it together but just couldn’t as my poor Corey who was so happy and active a few days before suddenly had liver failure. The person I talked to, I believe his name was Lance, was so nice. He said they wouldn’t charge me for the autoship and he would try to stop the shipment but if he couldn’t I could just donate it to a shelter. A few days later, I received flowers and a sympathy card from LanceChewy.com. This is a terrific company whose employees really care about their customers. Much thanks to Lance for his thoughtfulness.”

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Posted 3 years ago

“I’ve been ordering medicine and other needed products from Chewey for years. Never had a problem. Without them my dog would be gone due to the ridiculous costs of medicine. Thank-you Chewey.”

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Posted 3 years ago

“Horrible customer service from Chewy Parmacy. Would never order from them again! I had a prescription that was 10 days from expiring. I called them to make sure it was ok to send it in. They said yes, would receive it in plenty of time. So I mailed it in. Waiting 10 days for my dogs prescription only to receive an email that they cancelled my order because the script arrived on the same date that it was due to expire. 3 ppl in their office told me they received it in plenty of time. Horrible customer service! Beware!”

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Posted 3 years ago

“Very helpful & wide variety of products for reasonable price. Loved the convenience of having pet meds,heart guard & next guard shipped & not need to go out of way to the vet. I recently had to put my beloved dog down & I did online chat & was able to be credited for my purchase that in-turn I donated to local pet shelter. I also got a very nice flower arrangement sent by Chewy with their condolences on the loss of my pet. I will definitely use again for sure if in the future we get a new puppy . Thanks Chewy for being so personable.”

Helpful Report

Posted 3 years ago

Chewy.com is rated 3.7 based on 578 reviews